Comdial QuickQ Automatic Call Distributor Instructions Manual

October, 02 Comdial 33
QuickQ System Manager’s Guide
1.6.5  ACTIVATING THE AGENT GROUP
When you enable a group at the Manager Level, the system automatically activates Agent Group 1, so 
you can start assigning agents to the group. If you wish to split up your agents in more than one Agent 
Group, click on the check boxes in the Activate Agent Group window (refer to Figure 3-26) to activate 
a new Agent Group. You can set up four Agent Groups in one Group.
Agent Groups are only found on statistical...

Programming QuickQ
34 Comdial October, 02
1.6.6  ACTIVATE A LINE GROUP 
Line Groups are created within a group for separate messaging, line group priority and line group sta-
tistics. For instance, local lines are grouped in Line Group 1 and 1-800/1-888 lines are grouped in Line 
Group 2.  QuickQ plays a different primary greeting to the local customers in Line Group 1 and to out 
of town customers in Line Group 2. In order to reduce long distance charges, Line Group 2 can also be 
provided with a higher...

October, 02 Comdial 35
QuickQ System Manager’s Guide
1.6.7  CHANGING YOUR PASSWORD
The Group Supervisor’s User ID is factory set. It can only be changed at the Manager Level.
NOTE:  All passwords are restricted to three digits, ranging from 100 - 999.
Figure 1-26  Configure Password Dialog Window
To change the Group Supervisor’s password:
1.  Enter your existing password in Old Password.
2.  Enter three new digits in New Password.
3.  Key in the three new digits again in Confirm Password.
1.6.8  USING...

Programming QuickQ
36 Comdial October, 02
Setting Up a Customer List
1.  Click on Night Mode Routing to enable or disable this option that only applies to customers 
listed on the Calling Number ID window. When Night Mode Routing is enabled, QuickQ will 
send customers to the groups assigned to them on the Calling Number ID list. Callers will hear a 
night message from the specified group. When Night Mode Routing is disabled, QuickQ will 
not route callers to their designated group and callers will hear...

October, 02 Comdial 37
QuickQ System Manager’s Guide
Adding a New Customer
Figure 1-28  New Customer Dialog Window
1.  Type in a maximum of seven characters for Name.
2.  Type in a maximum of ten characters for Phone Number.
3.  Select one Priority level. 1 is the highest priority and 4 is the lowest. 
4.  All active groups are listed in Group.
5.  Line Group lists all line groups that are available for the group. Decide which telephone line the 
customer will call into and select one option.
Tip—You can...

Programming QuickQ
38 Comdial October, 02
1.6.9  CONFIGURING LINE GROUP ANNOUNCEMENTS
From the Line Group Name dialog, enter the name—it can be a maximum of seven characters.
Figure 1-29  Line Group Name Dialog Window
From the Line Group Configuration dialog take the following actions:
1.  Specify which message (16 available messages) the system will use for each announcement. 
Enter from a range of 0 - 16. If all agents are busy, the First Announcement offers an introductory 
message and puts customers...

October, 02 Comdial 39
QuickQ System Manager’s Guide
1.6.10  CONFIGURING AGENT GROUPS
Figure 1-31  Agent Group Dialog Window
From the  Agent Group dialog, select Name and enter the agent group name—it can be a maximum of  
seven characters.
Adding, Changing, and Deleting Agents
To change or delete an agent, from the  Agent Group dialog, select Agent to open the Agent dialog.
Figure 1-32  Agent Dialog Window
To  change existing agent information, highlight the agent in the list box and select Properties....

Programming QuickQ
40 Comdial October, 02
To enter a new agent, click on New. The New Agent window opens.
Figure 1-33  New Agent Dialog Window
NOTE: You can assign an agent to multiple groups, which allows agents to handle calls from more 
than one group; however, you cannot repeat an agent ID in the same group.
1.  Enter Agent Name in up to seven characters
2.  Enter User ID in three digits, ranging from 100 - 999.
3.  Enter Password in three digits, ranging from 100 - 999.
4.  Wrap Up Time occurs right...

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QuickQ System Manager’s Guide
1.  OPERATING THE QUICKQ SYSTEM
1.1  Detailing the QuickQ Telephones
The screens illustrated on the following pages are typical for telephones having a 32-character display 
(16 characters by two lines). Because the Scout cordless telephone, which can optionally be used by 
QuickQ supervisors, has a 20-character display (10 characters by two lines), many of the messages 
must be abbreviated. The Scout displays are illustrated on the following pages...

Operating the QuickQ System
42 Comdial October, 02
1.2  Logging In and Out of QuickQ
The following Log-In and Log-Out procedures apply to both Agent and Supervisor. They differ in the 
following areas:
•  ID# and password are different.
•  Agents can log into several groups at once.
•  Supervisors can choose whether to receive calls or not.
Follow this procedure to log into the system.
1.  Press the QuickQ button on the 
telephone and the following screen 
will appear. This display notifies 
you that you...