Comdial Quick Q Acd Technical Manual

Button Mapping The Master Channel Port Stations
Button
DesignationFeature MnemonicButton
DesignationFeature Mnemonic
L01 # # # L14 # # #
L02 # # # L15 # # #
L03 # # # L16 # # #
L04 # # # L17 # # #
L05 # # # L18 # # #
L06 # # # L19 # # #
L07 # # # L20 # # #
L08 # # # L21 # # #
L09 # # # L22 # # #
L10 # # # L23 # # #
L11 # # # L24 # # #
L12 # # # L25 # # #
L13 # # # L26 # # #
Ensure that the stations have no lines or features assigned to them (# # # = blank,
or unassigned buttons).
NOTE:To use the...

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Section 5
Setting Up The Personal Computer
Follow the information that Sections 2 and 3 provide for installing and wiring theQuickQsystem. Then refer to
this section to set up the computer hardware and perform the initial programming required for theQuickQsystem.
Using QuickQ With A Keyboard
You can use either a keyboard or a mouse to access
theQuickQ. It is a good practice to use the keyboard
for programming until you become comfortable using
a mouse. For instruction on using a mouse and the
QuickQ,...

Signing Into The Technician Access Level
Use the following procedure to accessQuickQ‘s technician programming level.
1.Select the Sign-in menu bar option. Hold down the
ALTkey and press theSkey or press theENTER
key withSign-inhighlighted. Thesystem access
window will open with the highlight in the ID#
box, a default value of 100 will also be in the ID#
box. See Figure 5-2 for an illustration of this.
2.Type the technician’s ID number (default 832) and
press theENTERkey. The highlight will move to...

4.Place the highlight on the line withagent title
technicianand press theENTERkey. The screen
display changes to show thetechnician window
and the menu bar shows a series of four options(see Figure 5-4). SelectingMANAGERwill allow
access to the manager window. Further
descriptions are shown in theSystem Manager’s
Guide.
QQ52
QQ53
Figure 5-3. Viewing The Supervisor/Manager Sign-In Window
Figure 5-4. Viewing The Technician Window
Setting Up The Personal Computer IMI66–130, Section Five
Software Revision...

Programming The OAI Number And Master Channel
The master channel refers to a digital station port that you have reserved for call processing control.
1.After signing into thetechnician accesslevel,
select thesystem-setupoption. Hold down the
ALTkey and press theYkey or highlight
system-setupand pressENTER.Thesystem-setup
options will open. See Figure 5-5 for details.
2.Select theQuickQ master setup. Hold down the
ALTkey and press theMkey or press the
ENTERkey withQuickQ master setup
highlighted. Enter...

Adding Lines ToQuickQ
The system divides its add option menu into four catagories. These catagories include the following items:
(1) Line Name—ACD line names can be up to seven characters in length. The names are displayed on the LCD of
the agent’s telephone while that station is logged into theQuickQsystem.; otherwise, the DXP line name shows in
the display.QuickQcall reports use the ACD line name while SMDA/SMDR reports use the DXP line name.
(2) Group—This is the ACD group that the system associates...

3.To select theaddoption, press and hold theALT
key and press theAkey. TheQuickQ line setup
addwindow will open with the highlight in the
line namebox. See Figure 5-7. Type the name for
the line (limited to 7 characters) and press the
ENTERkey.
4.To select the line’s assigned ACD group, press the
up or down arrow key to change between the
groups, and press theTABkey to select the group
required. Alternately, you can press theENTER
key to make the list of the groups appear, use the
arrow keys to highlight...

Deleting Lines FromQuickQ
Use the following procedure to delete lines from theQuickQsystem.
1.Sign into the technician access level and select the
system-setupoption. Either press and hold the
ALT key and press theYkey or highlight
system-setupand press theENTERkey. The
system-setupoptions will open.
2.To select theQuickQline setup, press the arrow
key to highlightQuickQ line setupand press the
ENTERkey. TheQuickQ line setupwindow will
open.
3.To delete an ACD line, press the arrow keys to
highlight the...

Moving TheQuickQLines
Use the following steps to move ACD lines from one group to another group or from one line subgroup to another
line subgroup.
1.Sign into thetechnician accesslevel and select the
system-setupoption. Either press and hold the
ALTkey and press theYkey or highlight
system-setupand press theENTERkey. The
system-setupoptions will open.
2.To select theQuickQ line setup, press the arrow
key to highlightQuickQ line setupand press the
ENTERkey. TheACD line setupwindow will
open.
3.To select...