Comdial Quick Q Acd Technical Manual

Programming The QuickQ DID/DNIS Tables
Incoming DID/DNIS calls are sent to an unused hunt group according to the Digital Communications System’s
DID/DNIS table. Callers hear a ringback tone while their calls are sequenced in the ACD queues. As soon as an
agent or DVA port becomes available,QuickQanswers the call. This scheme saves customers money as well as
the company when it is using 1-800 lines because the toll charge does not start untilQuickQanswers the call.
You can program up to four DID/DNIS...

7.When you have completed your entries in the three
boxes under theAddDID/DNISTranslation
window, click onCreat–DID/DNIS Translationor
press and holdALTwhile pressingC.
8.TheAddDID/DNISTranslation?window will
open. Click onYesor press theENTERkey. If
theCreate Line Sub-Group?window then opens,
click onYesor press theENTERkey to add your
entry to the translation table.
Close theAdd DID/DNIS Translationwindow by
clicking on the close box. Then, press and hold
ALTwhile pressingCor click onClosein the...

Programming TheQuickQ Voice Ports
The following steps allow you to program the voice port information thatQuickQrequires to control the voice
ports.
1.After you have opened the technician access level,
select thesystem-setupoption. Press and hold the
ALT key and press theYkey or highlightsystem
set-upand press theENTERkey. The
system-setupoptions will open.
2.To select thevoice port configurationoption, press
the up or down arrow key to highlightvoice port
config.,thenpresstheENTERkey. Thevoice
port...

Setting Up The DVA01
Use the following guidelines when setting up the DVA01.
1.Use dedicated DVA01 units forQuickQmessages.
2.Refer to the DVA01 operating instructions in your
DXP, DXP Plus, and FX Series Digital
Communications Systems LCD Speakerphone
Reference Manual(GCA70-250 for Impact
telephones and GCA70-226 for DigiTech
telephones).
3.If you are using other DVA01 units for purposes
other thanQuickQ(DISA calls, for example),
unplug those units while recordingQuickQ
messages.
4.If you have two...

Programming TheQuickQPrinter Information
Use the following steps to program the information required byQuickQto allow it to print to the data printer.
1.After you have opened the technician access level,
select thesystem-setupoption. Hold down the
ALT key and press theYkey or highlight the
system set-up and press theENTERkey. The
system-setupoptions will open.
2.To select theprinter setupoption, press the up or
down arrow key to highlight theprinter setup
option and press theENTERkey. Theprinter...

Programming The External Overflow Extensions
You can select up to four DXP personal or group intercom numbers to accept redirected unanswered calls. These
numbers must be intercom numbers that are not part of theQuickQACD group assignments. These overflow
extensions accept overflow calls from all 16 ACD groups. External overflow is associated with the inter group
overflow feature discussed in GCA70-336,System Manager’s Guide. That feature causes a call to overflow within
a group a maximum of four times....

Upgrading The System
You can upgrade the system’s “B” and “C” packages by typing in a specific password inQuickQ. You can then
increase the number of agents by 24 in increments of 12 agents. In this manner, you can grow the “B” package to
a maximum capacity of 72 agents and the “C” package to a maximum size of 96 agents. Using theQuickQ
system upgradewindow shown in Figure 5-14, you enter a password to change the agent size, and disable or
enable the optional wallboards when they are used.
NOTE:DVA...

Detailing The QuickQ Batch Files
This section details several batch files that are crucial toQuickQoperation.
The contents of theCONFIG.SYSfile are shown in the following list.
FILES=40
BUFFERS=40,0
BREAK=ON
STACKS=0,0
The contents of theAUTOEXEC.BATfilewith REACHOUTsoftware are shown in the following list.
@echo off
prompt $p$g
PATH C: \DOS;C:\;C:\quickq;
c: \mouse\mouse
set rchpath=C:\REACHOUT\
C:\REACHOUT\
chsr/name=QUICKQ
C:\REACHOUT\
chdos
C:\REACHOUT\\dosgraph
C:\REACHOUT\
chfiled buffer size=8...

The contents of theQuickQ.BATfile are shown in the following list.
ECHO OFF
REM QuickQ program
:begin
acd /c2 /q3 /e3 /b19200(See detailed descriptions of these switches below.)
if errorlevel 3 goto report
if errorlevel 2 goto data
if errorlevel 1 goto exit
scandisk c: /autofix /nosummary
datechk
if errorlevel 1 goto month1
goto month0
:month1
defrag c: /f
:month0
booting
goto begin
:report
echo Execute report backup/cleanup utility
qqback
goto begin
:data
echo Restoring data files.
copy a:*.dat
if exist...

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