Comdial Quick Q Acd Technical Manual

Reviewing The System Interconnection
Compare your system interconnection with the Figure 3-8 illustration.
QUICK05C
QuickQ-
Supplied And
Punched-Down
25-Pair Cable
Kit-Supplied
Modular
Jack
Kit-
Supplied
Line
Cord Kit-
Supplied
Modular
Jack
Kit-
Supplied
Modular
JackTo
COM2
PortTo
Parallel
PortTo
COM1
Port
Kit-Supplied
Line Cord
House WiringHouse
Wiring
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Section 4
Programming The Digital Communications System
You must make certain programming arrangements to ensure that the Digital Communications System will work
properly with theQuickQDVA. This section details those system parameters that you must arrange. Refer to the
Video Terminal Programming Instructions for complete programming details. You can find those instructions
included in the literature binder that accompanies your Digital Communications System.
Programming The System Parameters
Feature...

Programming The System Line Parameters
Configure each line with the parameters shown in the table. Program the line names until you have named every
line that you need for theQuickQinstallation. You must use the same names as you used for theQuickQlines. For
example, ifQuickQline 1 = Bob, then system line 1 must = Bob. You cannot change these line names.
Feature Name QuickQ Parameter
Name
Type Loop Start
Disabled No
Music On Hold Source 1
Privacy Release No
SMDR Record Yes
Cost Incoming No
—Incoming Cost...

Programming Class Of Service For Master Channels And DVA Ports
You can assign any class of service from COS1 through COS32 to the master channels and DVA ports; however,
reserve the COS that you do assign exclusively for the master channel and the DVA ports. Be sure to enter the
COS number that you use here as the COS entry on the station programming features for the master channels and
DVA ports.
Feature Name QuickQ Parameters
Account Code No
Automatic Hold On Intercom Yes
Automatic Hold On Lines Yes...

Programming The Master Channel 1 Voice Port Station Features
Feature Name QuickQ Parameters
Personal Intercom 101
Name MASTER 1
Class Of Service (enter COS for master channel) *
Speed Dial Sets 3
Idle Line Priority None
Intercom Hunt List None
Group Intercom Access 4201–4264
Prime Type No Prime
—Line 1
—Line Group 1
—Intercom 101
Tone First Yes
Call Announce Beeps 1
Default Forward Type No Forward
—Intercom Forward To: 101
—Forward Type Personal Calls
Forward Ring No-Answer Ring Busy No
Direct Ring None...

Programming The Master Channel 2 Voice Port Station Features
Feature Name QuickQ Parameters
Personal Intercom 102
Name MASTER 2
Class Of Service (enter COS for master channel) *
Speed Dial Sets 3
Idle Line Priority None
Intercom Hunt List None
Group Intercom Access 4201–4264
Prime Type No Prime
—Line 1
—Line Group 1
—Intercom 102
Tone First Yes
Call Announce Beeps 1
Default Forward Type No Forward
—Intercom Forward To: 102
—Forward Type Personal Calls
Forward Ring No-Answer Ring Busy No
Direct Ring None...

Programming The DVA Station Features
Feature Name QuickQ Parameters
Personal Intercom* *
Name* *
Class Of Service (enter COS for master channel) *
Speed Dial Sets 3
Idle Line Priority None
Intercom Hunt List None
Group Intercom Access**
Prime Type No Prime
—Line 1
—Line Group 1
—Intercom* *
Tone First Yes
Call Announce Beeps 1
Default Forward Type No Forward
—Intercom Forward To: *
—Forward Type Personal Calls
Forward Ring No-Answer Ring Busy No
Direct Ring None
Delayed Ring None
Day 1 Ring None
Day 2...

Programming The Supervisor And Agent Station Features
Feature Name QuickQ Parameters
Personal Intercom**
Name* *
Class Of Service 32
Speed Dial Sets 3
Idle Line Priority None
Intercom Hunt List* *
Group Intercom Access* *
Prime Type No Prime
—Line 1
—Line Group 1
—Intercom* *
Tone First Yes
Call Announce Beeps 1
Default Forward Type No Forward
—Intercom Forward To: MASTER
—Forward Type Personal Calls
Forward Ring No-Answer Ring Busy No
Direct Ring None
Delayed Ring None
Day 1 Ring None
Day 2 Ring None...

Button Mapping The Stations
Button Mapping The DVA Stations
Button
DesignationFeature MnemonicButton
DesignationFeature Mnemonic
L01 # # # L13 # # #
L02 # # # L14 # # #
L03 # # # L15 # # #
L04 # # # L16 # # #
L05 # # # L17 # # #
L06 # # # L18 # # #
L07 # # # L19 # # #
L08 # # # L20 # # #
L09 # # # L21 # # #
L10 # # # L22 # # #
L11 # # # L23 # # #
L12 # # # L24 # # #
Ensure that the stations have no lines or features assigned to them (# # # = blank,
or unassigned buttons).
Button Mapping The Agent And...