Comdial Quick Q Acd Technical Manual

Technical Manual
Automatic Call Distributor
Software Revision 3.1
R
QickQu 

Radio Frequency Interference
The QuickQ digital voice announcer (DVA) contains incidental radio frequency generating circuitry and, if not
installed and used properly, may cause interference to radio and television reception. This equipment has been
tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of
FCC Rules. These limits are designed to provide reasonable protection against such interference when operated
in a commercial environment. Operation...

Table Of Contents
Section1IntroducingTheQuickQSystem ...................................1-1
UnderstandingTheManualOrganization ...................................1-1
UnderstandingTheTermsUsedInThisManual................................1-1
ListingTheRelatedPublications........................................1-1
Defining TheQuickQSystem..........................................1-2
Describing TheQuickQFunctions .......................................1-3
Detailing...

Section2InstallingTheQuickQSystem.....................................2-1
ReviewingTheInstallationCheckList .....................................2-1
QuickQPackageContents .........................................2-1
InstallationCableKitContents.......................................2-1
DVAPackageContents ..........................................2-2
VoiceCardPackageContents .......................................2-2
OptionalWallboardEquipmentRequired .................................2-2...

Programming TheQuickQDID/DNISTables .................................5-9
Programming TheQuickQVoicePorts.................................... 5-11
Setting Up The DVA01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
DVA01 Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Programming TheQuickQPrinterInformation ............................... 5-13
ProgrammingTheExternalOverflowExtensions...

List Of Illustrations
Figure 1-1. Overviewing TheQuickQSystem............................... 1-5
Figure 3-1. Detailing The Kit-Supplied Modular To 9-Pin EIA Adapter . . . . . . . . . . . . . . . . . . . 3-2
Figure 3-2. Connecting The Personal Computer To The DVA . . . . . . . . . . . . . . . . . . . . . . . . 3.3
Figure 3-3. Detailing The Kit-Supplied Modular To 25-Pin EIA Adapter . . . . . . . . . . . . . . . . . . 3-4
Figure 3-4. Connecting The Personal Computer To The DXP . . . . . . . . . . . . . . ....

Section 1
Introducing The QuickQ System
Understanding The Manual Organization
Section 1: Introducing TheQuickQ
System—Provides general information
onQuickQand system requirements.
Section 2: Installing TheQuickQ
System—Provides site planning
considerations and instructions on the
mounting of the Digital Voice
Announcer (DVA) and the optional
wallboard.
Section 3: Wiring TheQuickQSystem—Provides
wiring information for the voice
channels on the DVA, PC to DVA, PC
to Wallboards, and Digital
Communications...

Defining The QuickQ System
QuickQis a fully integrated Automatic Call
Distribution System for Comdial digital
communications systems.
An Automatic Call Distributor (ACD) is the single
most important cost-saving communications tool
available to the manager of an incoming call center.
QuickQis designed to handle a large volume of
incoming calls as efficiently and economically as
possible.QuickQprocesses incoming calls by
distributing the call to available agents on an equitable
basis or by playing...

Describing The QuickQ Functions
QuickQis a PC-based system for redirecting incoming
calls to a human operator or to a digital voice
announcement until a human operator is available.
QuickQinterfaces to the Comdial digital
communications system through the Open
Architecture Interface (OAI) to acquire information
and control the ACD functions. The message
channels of theQuickQDigital Voice Announcer
(DVA16) interface to the Digital Communications
System through the station port(s). This allowspre-recorded...

Understanding The System Components
The Telephone Switching System
QuickQis an add-on application, designed specifically
for Comdial Digital Communications Systems. The
Comdial equipment performs the telephone call
switching functions
.The DXP/DXPPlussystems with
software revision 10A or later and FX Series systems
with software revision 12A or later will fully support
the version 3.1QuickQdescribed in this manual.
The Digital Voice Announcers
TheQuickQDigital Voice Announcer (DVA16) is a
stand alone...