Comdial Quick Q Acd Technical Manual

Figure 1-1. Overviewing The QuickQ System
CAJS031G
QuickQ
Digital
Voice
Announcer
Digital
Communications
System
OO
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EscF1 F2 F3 F4 F5 F6 F7 F8
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QuickQ 3.1.0 Enhancements
The version ofQuickQcovered in this manual uses
software release 3.1. Several improvements over
version 3.0 that were incorporated in this software are
outlined below.
Wallboards Expanded And Improved
The mono-color wallboard is now available to work
withQuickQversion 3.1.
The queue time readout is improved to display in
minutes and seconds instead of only seconds. Due to
space limitations, the queue time parameter is nowT
instead ofQT.(example:T03:03 versus QT_183 to
show that...

Converting Version 2 To Version 3
Database And Historical Data
You can now convert any database and historical
reports that were created usingQuickQversion 2.0
software to revision 3.1 software by running aQuickQ
conversion utility program. See Appendix 3 in this
manual for additional details.
Direct DID/DNIS Processing By QuickQ
In previous versions ofQuickQ, DID/DNIS calls are
answered by the Digital Communications System
(DCS) before being transferred to theQuickQACD.
This causes extra expense for...

QuickQ 3.0.0 Enhancements
Several improvements over earlier versions were
incorporated in this software that are outlined below.
Selecting Reports To Be Printed
Automatically
This version ofQuickQ, allows you to program the
system so that certain reports, that you select, will
automatically print at the times you specify. These
reports can be real time or historical. For example,
you may want a traffic analysis report to print just
before a shift change. As an example, you could
programQuickQto print...

Using The Scout Cordless Phone
This version ofQuickQallows the use of up to nine
Scout cordless phones by group supervisors or agents.
This limitation of nine is based on simulatneous
conversations and not equipment configuration. By
using cordless phones, call center personnel have a lot
more freedom to move about in their areas. The Scout
phones should be programmed by the installer so that
the F1 button can be used to access theQuickQsystem
while buttons F2, F3, and F4 correspond to the three...

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Section 2
Installing The QuickQ System
This section provides the basic hardware installation requirements for theQuickQsystem.When installing a
Comdial DVA01 in place of aQuickQDVA16, refer to the installation instructions (IMI89-082) packaged with
the equipment.
Reviewing The Installation Check List
Review this list ofQuickQsystem components, suggested additional supplies, and required tools and hardware.
QuickQ Packages
There are threeQuickQpackages available for
upgrading an existing system to a...

DVA Package Contents
The DVA package (purchase part number
ACDXP-DVA16) is separately available and includes
theQuickQDigital Voice Announcer (DVA). The
DVA accessory kit (ACDXP-KIT) includes a 66-type
connector block that is factory-connected to a 25-pair
cable, a software disk, and a power cord). The cable is
terminated with a 50-pin D connector that mates with
a connector on the DVA.
Either one or two Comdial DVAs (DVA01) can be
used on theQuickQsystem as an alternative to the
DVA16. These DVA01 units...

Mounting Considerations
Attach the DVA16 cabinet vertically to any sturdy,
flat surface or vertically rack-mount if desired.
Vertical mounting promotes proper convection air
flow for cooling purposes.
Because of the current listing requirements of UL
1459, the length of the AC line cord on the equipment
cabinet is a maximum length of five feet; therefore,
the cabinet must be located within four feet of a proper
electrical outlet. The equipment requires a dedicated
115 VAC 15–AMP circuit, with a...

Mounting The Optional Wallboards
The installation procedure stated here is intended as a
guide to supplement the installation instructions
included with the wallboards.
1.Unpack and carefully inspect all equipment for
shipping damage. Notify the shipper immediately
of any damage you find. Verify that the packages
contain all parts and accessories needed for proper
installation and operation.
2.After deciding on the location for the wallboard,
you will have to decide on whether to use a
wall-mount,...