Comdial Quick Q Acd Technical Manual

Section 8
Installing The New Voice Channel Cards
This section describes how to install additional Voice Channel Cards.
Insert the new voice channel card into a slot on the
DVA motherboard (Figure 6-1). Connect the voice
channel card to the I/O Board with a ribbon cable
(Figure 4-1), and secure it to the DVA chassis with
two #6-32 1/4-inch machine screws.
NOTE:Wear a ground strap when working inside the
DVA chassis to avoid damaging the DVA
circuit boards with a static electricity discharge.
1. Remove the...

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Appendix 1
UsingQuickQWithAMouse
A mouse is a device that allows you to move a cursor
on the screen to specific points for data entry, and
other menu selections (Figure A1-1). An arrow image,
called the mouse pointer, moves on the screen when
you move the mouse. Practice moving the pointer.
Stay away from the menu bar at the top of the screen.
(If you accidentally make a menu appear, you can
make it disappear by moving the pointer out of the
menu and pressing and releasing the left mouse
button.)...

Window Graphic in QuickQ
If you are familiar with a window environment, you
can skip this discussion.
QuickQis easy to use. Most of what you see and do in
the ACD console happens in a window. A window is a
screen area that theQuickQsystem uses to exchange
information with you. There are many windows. For
example, you enter your password through a window,
QuickQdisplays the Line-group data through a
window, and so forth. You can move, resize, zoom,
overlap, close and open one or more windows in one...

Appendix 2
Reviewing The Programming Road Map
Start-up, Technician’s, And System Manager’s Screens
SEE NEXT PAGE FOR GROUP SUPERVISOR’S SCREENS
Start-up Screens
Sign-In
ID # XXX
Password XXX
Technician’s Screens
System Setup
QuickQ Master Setup
Master Extension
Master 2 Extension
QuickQ OAI Key Code
QuickQ Line Setup
Name
Group
Subgroup
Line No.
DID/DNIS Table
Table 1
Table 2
Table 3
Table 4
Voice Port Config.
Voice Port No.
Station
Type
Printer Setup
Printer Type
Other
Epson LQ
HP Laser
HP DJ 500
HP DJ...

Reviewing The Programming Road Map (continued)
Group Supervisor’s Screens
Access Group Supervisor’s Screens as follows:
1. SelectMANAGERfrom the Sign-in Screen.
2. SelectGroup Programmingfrom the Manager Screeen.
3. Select a Group (01-16) from the Group Programming Screen.
4. AnswerYesto the question, Sign Through?
Group Setup
Parameter Setup
Overflow Threshold MM:SS
Redirect Threshold MM:SS
Alarm Threshold MM:SS
Alarm Threshold Calls in Queue
Priority Override MM:SS
Call Screening Yes No
Automatic Force...

Appendix 3
Using The Report/Data File Conversion Utility
Use thisQuickQconversion utility to upgrade reports
ordatafilesfromversion2toversion3software.
You can convert files directly in the same PC before
running the version 3 program or you can copy theversion 2 files to a different PC running version 3
software and then run the conversion utility.
Converting Existing QuickQ 2.0.0 Report Files To QuickQ 3.1.0 Report Files
1. ExitQuickQif it is running.
2. PressShiftandF3keys at the same time.
3. Insert...

Converting Existing QuickQ 2.0.0 Data Files To QuickQ 3.1.0 Data Files
NOTE: Run the QuickQ file conversion utility with the Digital Communications System connected to the COM
port of the QuickQ computer. The conversion utility will check for the QuickQ line of the Digital
Communications System. If the conversion utility cannot verify the line, it will remove the line from the
QuickQ programming rather than converting the line data to the new data format.
1. ExitQuickQif it is running.
2....

Publication Index
A
Adding Lines ToQuickQ............................................ 5-5
AdditionalMaterialsRequired ......................................... 2-2
AgentStatusUtility,ExaminingThe ...................................... 7-4
AUTOEXEC.BAT File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
B
Batch File, Detailing TheQuickQ. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12...

F
FloppyBackUp................................................. 6-1
H
HardwareRequired,ToolsAnd......................................... 2-2
I
I/OBoard,ReviewingThe ........................................... 6-4
IDE Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
InstallationCableKitContents ......................................... 2-1
InstallationCheckList,ReviewingThe..................................... 2-1...