Comdial Quick Q Acd Technical Manual
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Reviewing The System Interconnection Compare your system interconnection with the Figure 3-8 illustration. QUICK05C QuickQ- Supplied And Punched-Down 25-Pair Cable Kit-Supplied Modular Jack Kit- Supplied Line Cord Kit- Supplied Modular Jack Kit- Supplied Modular JackTo COM2 PortTo Parallel PortTo COM1 Port Kit-Supplied Line Cord House WiringHouse Wiring 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 501 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 37 38 39 40 41 42 45 46 48 49 50 Station 1 Station 1 Station 2 Station 2 Station 3 Station 3 Station 4 Station 4 Station 5 Station 5 Station 6 Station 6 Station 7 Station 7 Station 8 Station 8 Station 9 Station 9 Station 10 Station 10 Station 11 Station 11 Station 12 Station 12 Station 13 Station 13 Station 14 Station 14 Station 15 Station 15 Station 16 Station 16 RXD TXD GND DTR DSRB/W W/B O/W W/O G/W W/G W/B B/W W/O O/W W/G G/W QuickQ-Supplied Connector Block QuickQ Digital Voice Announcer 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50Station 1 Station 1 Station 2 Station 2 Station 3 Station 3 Station 4 Station 4 Station 5 Station 5 Station 6 Station 6 Station 7 Station 7 Station 8 Station 8 Station 9 Station 9 Station 10 Station 10 Station 11 Station 11 Station 12 Station 12 Station 13 Station 13 Station 14 Station 14 Station 15 Station 15 Station 16 Station 16 CLIP TERMIINALS 50 26 1 25 Typical Station Connector Block House Wiring House Wiring Link Assembly From PC To 66-Block For OAI Link Assembly From DCS To 66-Block For PC Link Assembly From PC To 66-Block Front Vi e w of Jack Front Vi e w of Jack QuickQ ProtecKey Typical Parallel Data Printer (Optional) Rear View of Typical Personal Computer (PC) Kit-Supplied Modular To 25-Pin EIA Adapter Kit-Supplied Modular To 9-Pin EIA Adapter WallboardWallboard RS485 Converter Box To COM4 Port DXP RS232 Port 1 or 2 DXP RS232 on Comm. Card FX Series Any Available COM PortPlus Kit-Supplied Line Cord Digital Communications System Figure 3-8. Reviewing The System Interconnection Wiring The QuickQ System IMI66–130, Section Three Software Revision 3.1 Wiring The QuickQ System 3 – 11
Section 4 Programming The Digital Communications System You must make certain programming arrangements to ensure that the Digital Communications System will work properly with theQuickQDVA. This section details those system parameters that you must arrange. Refer to the Video Terminal Programming Instructions for complete programming details. You can find those instructions included in the literature binder that accompanies your Digital Communications System. Programming The System Parameters Feature Name QuickQ Parameter Synchronized Ringing No Auto Attendant Immediate Transfer No Automatic Route Selection Disabled System Status Reporting Disabled Central Message Desk None IST Ringing Per Phase 8 Operator Station Master Line Disconnect Automatic Camp-On Disabled Default Relocation Response Yes Day 1—Begin Time None Day 1—End Time None Day 2—Begin Time None Day 2—End Time None Night—Begin Time None Night—End Time None Highlighted Features = Critical Settings Programming The Digital Communications System IMI66–130, Section Four Software Revision 3.1 Programming The Digital Communications System 4 – 1
Programming The System Line Parameters Configure each line with the parameters shown in the table. Program the line names until you have named every line that you need for theQuickQinstallation. You must use the same names as you used for theQuickQlines. For example, ifQuickQline 1 = Bob, then system line 1 must = Bob. You cannot change these line names. Feature Name QuickQ Parameter Name Type Loop Start Disabled No Music On Hold Source 1 Privacy Release No SMDR Record Yes Cost Incoming No —Incoming Cost Delay No Delay —Incoming Cost Route 32 Dialing Mode Tone Abandon Hold Release 350 Ms Positive Disconnect Time 2 Sec Toll Groups 1 DTMF Level Normal Disconnect Supervision Yes Caller ID Active Yes ExecuMail ID Line Group 1, 16 Highlighted Features = Critical Settings NOTE: When using the T1 digital carrier transmission option, there are 24 channels of digital information. You cannot set analog line parameters for these digital channels. Programming The Serial Data Ports Feature NamePort Baud Out Baud In Data Bits Stop Bits Parity Flow Control QuickQ Parameters1SS9600 9600 8 1 None None 2 300 300 7 2 None None Highlighted Features = Critical Settings SSYou cannot use ports one or two if you are using the DXPPlus. Selecting The 19200 Baud Rate Select the 19200 baud rate when using the DXPPlusby adding the /b19200 switch in line four of the QuickQ.BAT file (see page 5-17). IMI66–130, Section Four Programming The Digital Communications System 4–2Programming The Digital Communications System Software Revision 3.1
Programming Class Of Service For Master Channels And DVA Ports You can assign any class of service from COS1 through COS32 to the master channels and DVA ports; however, reserve the COS that you do assign exclusively for the master channel and the DVA ports. Be sure to enter the COS number that you use here as the COS entry on the station programming features for the master channels and DVA ports. Feature Name QuickQ Parameters Account Code No Automatic Hold On Intercom Yes Automatic Hold On Lines Yes Background Music No Call Cost Display No Call Forward All No Call Forward Busy/RNA No Call Forward Personal No Call Park Access 1–9 Call Pick-Up No Call Waiting No Camp-On Originate No Camp-On Receive No DND Inhibit No DND Override No Exclusive Hold No Executive Override No Executive Override Block No Idle Line Preference No IST Distinctive Ringing No LCD Messaging No Meet Me Page No Message Deposit No Message Wait Originate No Music On Intercom Hold No Music Paging Receive No Paging Transmit No Ringing Preference No Day Route Access 4 Night Route Access 4 Day Restriction Level 1 Night Restriction Level 1 System Speed Dial Groups 1–20 Station Monitoring No Directed Station Hold No Remote Station Disable No Line Answer 1–128 (1-240 for DXPPlus) Line Originate None Periodic Line Tone None Maximum Call Duration None Line Group Access None Line Group Queue No Line To Line Transfer Yes Voice Announce Block Yes Internal IST Flash No Forced Account Codes No Highlighted Features = Critical Settings Programming The Digital Communications System IMI66–130, Section Four Software Revision 3.1 Programming The Digital Communications System 4 – 3
Programming The Master Channel 1 Voice Port Station Features Feature Name QuickQ Parameters Personal Intercom 101 Name MASTER 1 Class Of Service (enter COS for master channel) * Speed Dial Sets 3 Idle Line Priority None Intercom Hunt List None Group Intercom Access 4201–4264 Prime Type No Prime —Line 1 —Line Group 1 —Intercom 101 Tone First Yes Call Announce Beeps 1 Default Forward Type No Forward —Intercom Forward To: 101 —Forward Type Personal Calls Forward Ring No-Answer Ring Busy No Direct Ring None Delayed Ring None Day 1 Ring None Day 2 Ring None Night Ring None Caller ID Ring No-Answer None Ring No-Answer Rings 4 Personal Ring tone 1 LCD Contrast 5 Initiate Service Observe No Service Observable No Day Exception Number 1–3 Night Exception Number 1–3 SOHVA Beeps 6 SOHVA Groups None Busy On SOHVA No Pick-Up Groups 1 Through-Dialing No Single Line TAP Call Wait Answer Ring On Busy Yes Allow Ringer Off No Disabled No Consoles Installed No Console Ports None Programming Port No Automatic Attendant Transfer On Busy No Headset No Recall Call Forward No Attendant No —Alternate Attendant None —Overflow Attendant None Extended DTMF Dialing No Softkeys Setup No IST Hold Configuration No Transfer Ring Cadence Cadence 1 Highlighted Features = Critical Settings *Use the same unique class of service for the master channel and the voice port. Port Number1 (you can use any digital port without a connected telephone) Port TypeDigital Port ModelDigiTech 24-Line LCD Speaker- phone IMI66–130, Section Four Programming The Digital Communications System 4–4Programming The Digital Communications System Software Revision 3.1
Programming The Master Channel 2 Voice Port Station Features Feature Name QuickQ Parameters Personal Intercom 102 Name MASTER 2 Class Of Service (enter COS for master channel) * Speed Dial Sets 3 Idle Line Priority None Intercom Hunt List None Group Intercom Access 4201–4264 Prime Type No Prime —Line 1 —Line Group 1 —Intercom 102 Tone First Yes Call Announce Beeps 1 Default Forward Type No Forward —Intercom Forward To: 102 —Forward Type Personal Calls Forward Ring No-Answer Ring Busy No Direct Ring None Delayed Ring None Day 1 Ring None Day 2 Ring None Night Ring None Caller ID Ring No-Answer None Ring No-Answer Rings 4 Personal Ring tone 1 LCD Contrast 5 Initiate Service Observe No Service Observable No Day Exception Number 1–3 Night Exception Number 1–3 SOHVA Beeps 6 SOHVA Groups None Busy On SOHVA No Pick-Up Groups 1 Through-Dialing No Single Line TAP Call Wait Answer Ring On Busy Yes Allow Ringer Off No Disabled No Consoles Installed No Console Ports None Programming Port No Automatic Attendant Transfer On Busy No Headset No Recall Call Forward No Attendant No —Alternate Attendant None —Overflow Attendant None Extended DTMF Dialing No Softkeys Setup No IST Hold Configuration No Transfer Ring Cadence Cadence 1 Highlighted Features = Critical Settings Port Number2 (you can use any digital port without a connected telephone) Port TypeDigital Port ModelDigiTech 24-Line LCD Speaker- phone *Use the same unique class of service for the master channel and the voice port. NOTE: You cannot button-map the group intercom numbers 4201–4264 on any station. Programming The Digital Communications System IMI66–130, Section Four Software Revision 3.1 Programming The Digital Communications System 4 – 5
Programming The DVA Station Features Feature Name QuickQ Parameters Personal Intercom* * Name* * Class Of Service (enter COS for master channel) * Speed Dial Sets 3 Idle Line Priority None Intercom Hunt List None Group Intercom Access** Prime Type No Prime —Line 1 —Line Group 1 —Intercom* * Tone First Yes Call Announce Beeps 1 Default Forward Type No Forward —Intercom Forward To: * —Forward Type Personal Calls Forward Ring No-Answer Ring Busy No Direct Ring None Delayed Ring None Day 1 Ring None Day 2 Ring None Night Ring None Caller ID Ring No-Answer None Ring No-Answer Rings 4 Personal Ring tone 1 LCD Contrast 5 Initiate Service Observe No Service Observable No Day Exception Number 1–3 Night Exception Number 1–3 SOHVA Beeps 6 SOHVA Groups None Busy On SOHVA No Pick-Up Groups 1 Through-Dialing No Single Line TAP Call Wait Answer Ring On Busy Yes Allow Ringer Off No Disabled No Consoles Installed No Console Ports None Programming Port No Automatic Attendant Transfer On Busy No Headset No Recall Call Forward No Attendant No —Alternate Attendant None —Overflow Attendant None Extended DTMF Dialing No Softkeys Setup No IST Hold Configuration No Transfer Ring Cadence Cadence 1 Highlighted Features = Critical Settings Port * Number * Port TypeDigital Port ModelImpact 24-Line LCD Speaker- phone *QuickQ uses 16 DVA stations for system operation. Assign any personal intercom numbers to them that you wish. These personal intercom numbers need not be consecutive numbers; however, theymust be in sets of fourand each set must be from a particular digital station board. Name the DVA stations DVA1 through DVA16 and assign a group intercom access number (from 4265 through 4280) to each DVA station. (For example, assign DVA1 to ext. 4265, DVA2 to ext. 4266, and so forth until you assign DVA16 to ext. 4280) IMI66–130, Section Four Programming The Digital Communications System 4–6Programming The Digital Communications System Software Revision 3.1
Programming The Supervisor And Agent Station Features Feature Name QuickQ Parameters Personal Intercom** Name* * Class Of Service 32 Speed Dial Sets 3 Idle Line Priority None Intercom Hunt List* * Group Intercom Access* * Prime Type No Prime —Line 1 —Line Group 1 —Intercom* * Tone First Yes Call Announce Beeps 1 Default Forward Type No Forward —Intercom Forward To: MASTER —Forward Type Personal Calls Forward Ring No-Answer Ring Busy No Direct Ring None Delayed Ring None Day 1 Ring None Day 2 Ring None Night Ring None Caller ID Ring No-Answer None Ring No-Answer Rings 4 Personal Ring tone 1 LCD Contrast 5 Initiate Service Observe Yes Service Observable Yes Day Exception Number 1–3 Night Exception Number 1–3 SOHVA Beeps 6 SOHVA Groups None Busy On SOHVA No Pick-Up Groups 1 Through-Dialing No Single Line TAP Call Wait Answer Ring On Busy Yes Allow Ringer Off No Disabled No Consoles Installed No Console Ports None Programming Port No Automatic Attendant Transfer On Busy No Headset No Recall Call Forward No Attendant No —Alternate Attendant None —Overflow Attendant None Extended DTMF Dialing No Softkeys Setup No IST Hold Configuration No Transfer Ring Cadence Cadence 1 Highlighted Features = Critical Settings Port * Number * Port TypeDigital Port ModelImpact 12- or 24-Line LCD Speaker- phone * Assign any personal intercom numbers to agent and supervisor stations that you wish. Name the agent and supervisor stations as desired (such as, AGENT1, SUPERVS, and so forth). assign any two unique group intercom numbers to the intercom hunt list and group intercom access for each station. Programming The Digital Communications System IMI66–130, Section Four Software Revision 3.1 Programming The Digital Communications System 4 – 7
Button Mapping The Stations Button Mapping The DVA Stations Button DesignationFeature MnemonicButton DesignationFeature Mnemonic L01 # # # L13 # # # L02 # # # L14 # # # L03 # # # L15 # # # L04 # # # L16 # # # L05 # # # L17 # # # L06 # # # L18 # # # L07 # # # L19 # # # L08 # # # L20 # # # L09 # # # L21 # # # L10 # # # L22 # # # L11 # # # L23 # # # L12 # # # L24 # # # Ensure that the stations have no lines or features assigned to them (# # # = blank, or unassigned buttons). Button Mapping The Agent And Supervisor Stations Button DesignationFeature MnemonicButton DesignationFeature Mnemonic L01 Group Intercom L13 Headset L02 Group Intercom L14 # # # L03 LineGroup1 L15 ### L04 Park Orbit 1 L16 # # # L05 Park Orbit 2 L17 # # # L06 # # # L18 # # # L07 # # # L19 # # # L08 # # # L20 # # # L09 # # # L21 # # # L10 # # # L22 # # # L11 # # # L23 # # # L12 # # # L24 OAI (QuickQ button) IMI66–130, Section Four Programming The Digital Communications System 4–8Programming The Digital Communications System Software Revision 3.1