Comdial Quick Q Acd Technical Manual

							Button Mapping The Master Channel Port Stations
Button
DesignationFeature MnemonicButton
DesignationFeature Mnemonic
L01 # # # L14 # # #
L02 # # # L15 # # #
L03 # # # L16 # # #
L04 # # # L17 # # #
L05 # # # L18 # # #
L06 # # # L19 # # #
L07 # # # L20 # # #
L08 # # # L21 # # #
L09 # # # L22 # # #
L10 # # # L23 # # #
L11 # # # L24 # # #
L12 # # # L25 # # #
L13 # # # L26 # # #
Ensure that the stations have no lines or features assigned to them (# # # = blank,
or unassigned buttons).
NOTE:To use the optional“Calls Waiting In Queue”button, map selected button to OAI61.
Button Mapping The Function Buttons On The Scout Telephone
Button
DesignationFeature MnemonicButton
DesignationFeature Mnemonic
F1 (Level 1) OAI01 (QuickQbutton) F1 (Level 2) OAI01 (QuickQbutton)
F2 (Level 1) ### F2 (Level 2) Interactive 1 (OAI62)
F3 (Level 1) Group Itcm F3 (Level 2) Interactive 2 (OAI63)
F4 (Level 1) Itcm F4 (Level 2) Interactive 1 (OAI64)
NOTE:Level 2 button mapping for F2, F3, and F4 as shown in above table is required for Scout
phones.
Programming The Digital Communications System IMI66–130, Section Four
Software Revision 3.1 Programming The Digital Communications System 4 – 9 
						

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							Section 5
Setting Up The Personal Computer
Follow the information that Sections 2 and 3 provide for installing and wiring theQuickQsystem. Then refer to
this section to set up the computer hardware and perform the initial programming required for theQuickQsystem.
Using QuickQ With A Keyboard
You can use either a keyboard or a mouse to access
theQuickQ. It is a good practice to use the keyboard
for programming until you become comfortable using
a mouse. For instruction on using a mouse and the
QuickQ, refer to Appendix 1 page A1-1.
There are five keys that can be used in place of a
mouse.
TABPress to highlight a word (or item) and
move the cursor. Press Shift-TAB to
move the highlight backward.
ENTERPress when you require a specific word
(or item) once you have highlighted it.
Press to close a message or error window.
ESCPress to close a message or error window
or to close the current window.ARROWPress to move the cursor.
ALTPress and hold while typing an underlined
letter to open a window. For example, to
access the sign-in menu you can press and
hold ALT and then type S. The ALT key
will move the control from a window
back to the menu title bar without closing
the window.
F1Press to cause a help window to appear.
NOTE:The PRINT SCREEN and PAUSE keys are
not functional in QuickQ.
NOTE:The nameDXPused throughout this section
applies equally, in most cases, to the
DXP
Plus
andFX Seriessystems.
Performing Initial Programming For QuickQ
IfyouswitchtheQuickQon without having first
programmed the master channel extension numbers
into theQuickQsoftware, an error window will open
with an appropriate error message. See Figure 5-1 for
an example of this window.Whenever a connection problem occurs during a
system reboot, the type and location of the problem
will appear in this window. PressESCto close
QuickQstatus.
QQ50
Figure 5-1. Viewing The Error Window
Setting Up The Personal Computer IMI66–130, Section Five
Software Revision 3.1 Setting Up The Personal Computer 5 – 1 
						

							Signing Into The Technician Access Level
Use the following procedure to accessQuickQ‘s technician programming level.
1.Select the Sign-in menu bar option. Hold down the
ALTkey and press theSkey or press theENTER
key withSign-inhighlighted. Thesystem access
window will open with the highlight in the ID#
box, a default value of 100 will also be in the ID#
box. See Figure 5-2 for an illustration of this.
2.Type the technician’s ID number (default 832) and
press theENTERkey. The highlight will move to
thepasswordbox.
3.Type the technician’s password (default 832) and
press theENTERkey. Thesupervisor/manager
sign-inwindow will appear (see Figure 5-3).
NOTE:The system hides the password digits when
youtypethem.
QQ51
Figure 5-2. Viewing The System Access Window
IMI66–130, Section Five Setting Up The Personal Computer
5–2SettingUpThePersonalComputer SoftwareRevision3.1 
						

							4.Place the highlight on the line withagent title
technicianand press theENTERkey. The screen
display changes to show thetechnician window
and the menu bar shows a series of four options(see Figure 5-4). SelectingMANAGERwill allow
access to the manager window. Further
descriptions are shown in theSystem Manager’s
Guide.
QQ52
QQ53
Figure 5-3. Viewing The Supervisor/Manager Sign-In Window
Figure 5-4. Viewing The Technician Window
Setting Up The Personal Computer IMI66–130, Section Five
Software Revision 3.1 Setting Up The Personal Computer 5 – 3 
						

							Programming The OAI Number And Master Channel
The master channel refers to a digital station port that you have reserved for call processing control.
1.After signing into thetechnician accesslevel,
select thesystem-setupoption. Hold down the
ALTkey and press theYkey or highlight
system-setupand pressENTER.Thesystem-setup
options will open. See Figure 5-5 for details.
2.Select theQuickQ master setup. Hold down the
ALTkey and press theMkey or press the
ENTERkey withQuickQ master setup
highlighted. Enter the intercom number of an
unassigneddigital station port, then press the
ENTERkey. For the Master 2 extension, enter the
intercom number of a secondunassigneddigital
station port. The cursor will advance to theOAIcodeoption. Select the OAI code to use for
QuickQ(01—64). The number that you use here
must match the OAI button number that you
assigned to the agent and supervisor’s telephone in
stationbuttonmapping.3.To save the changes, press and hold theALTkey
and press theSkey. Thesave changes?window
will open with aYes Nooption.
4.To select theyesoption, use theTABkey or the
left arrow key to highlightyesand press the
ENTERkey.
QQ54
Figure 5-5. Viewing The System-Setup Window
IMI66–130, Section Five Setting Up The Personal Computer
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							Adding Lines ToQuickQ
The system divides its add option menu into four catagories. These catagories include the following items:
(1) Line Name—ACD line names can be up to seven characters in length. The names are displayed on the LCD of
the agent’s telephone while that station is logged into theQuickQsystem.; otherwise, the DXP line name shows in
the display.QuickQcall reports use the ACD line name while SMDA/SMDR reports use the DXP line name.
(2) Group—This is the ACD group that the system associates with the lines. There are 16 groups available plus an
External Transfer Lines selection (Ex Trans.). The Ex Trans. selection allows the proprietary voice mail system or
an operator to transfer lines to theQuickQsystem. Transfers must be to a group intercom associated with a desired
ACD group. To ensure proper operation, you must give the master voice channels access to the group intercoms
being used. TheQuickQsystem associates particular group intercom numbers with each of the 16 ACD groups.
That association is as shown on the following chart. The system only supports the use of unscreened transfers.
(3) Subgroup—This catagory usually remains at its default value of LNGP1 unless the site has several line types
(such as WATS FX, Local) and you must differentiate between them.
(4) Line Number—This is the DXP line port. Enter it in a three-character format (for example, line 1 = 001).
Use this procedure to add lines to theQuickQsystem .
1.Open thetechnician accesslevel and select the
system-setupoption. Either press and hold the
ALTkey and press theYkey or highlightsystem
setupandpresstheENTERkey. The
system-setupoptions will open.2.To select theQuickQ line setup, press the down
arrow key to highlightQuickQ line setupoption
and press theENTERkey. TheQuickQ line setup
window will open (see Figure 5-6).
QQ55
Gp 1 Gp 2 Gp 3 Gp 4 Gp5 Gp 6 Gp 7 Gp 8 Gp 9 Gp10 Gp 11 Gp 12 Gp 13 Gp 14 Gp 15 Gp 16
4201 4202 4203 4204 4205 4206 4207 4208 4209 4210 4211 4212 4213 4214 4215 4216
4217 4218 4219 4220 4221 4222 4223 4224 4225 4226 4227 4228 4229 4230 4231 4232
4233 4234 4235 4236 4237 4238 4239 4240 4241 4242 4243 4244 4245 4246 4247 4248
4249 4250 4251 4252 4253 4254 4255 4256 4257 4258 4259 4260 4261 4262 4263 4264
Figure 5-6. Viewing The QuickQ Line Setup Window
Setting Up The Personal Computer IMI66–130, Section Five
Software Revision 3.1 Setting Up The Personal Computer 5 – 5 
						

							3.To select theaddoption, press and hold theALT
key and press theAkey. TheQuickQ line setup
addwindow will open with the highlight in the
line namebox. See Figure 5-7. Type the name for
the line (limited to 7 characters) and press the
ENTERkey.
4.To select the line’s assigned ACD group, press the
up or down arrow key to change between the
groups, and press theTABkey to select the group
required. Alternately, you can press theENTER
key to make the list of the groups appear, use the
arrow keys to highlight the selection, press the
ENTERkey, and pressTABto select. the group.
5.To select the line’s ACD line subgroup, press the
up or down arrow key to change between the
subgroups, and press theTABkeytoselectthe
subgroup required. Alternately, you can press the
ENTERkey to make the list of the subgroups
appear, use the arrow keys to highlight the
selection, press theENTERkey, and press the
TABkey to select the subgroup.
NOTE: The line names must be unique. The system
uses this name in the reports and displays it on
the ACD agents telephones when QuickQ
presents the line to the telephone. These line
names do not affect the DXP names for the
lines.
6.Highlight theLine No.box, enter the three-digit
number for the DXP line port where you have
physically connected the line, and press the
ENTERkey.
7.To save the line programming select the
create-lineoption, press and hold theALTkey
andthenpresstheCkey. Thecreate new line?
window will open. HighlightYesin this window
and press theENTERkey to save the line
programming.
8.If a line is assigned to a line subgroup that does not
exist,QuickQwill open thecreate new
line-subgroup?window. HighlightYesand press
theENTERkey to save a new line subgroup.
9.To close theQuickQ line setup ADDwindow press
theESCkey.
10.Press and hold theALTkey and press theSkey to
save programming to the hard drive. SelectYES
when theSave Line Setup?window opens.
NOTE:The Save_to_Disk will enable the line if the
system is active.
QQ56
Figure 5-7. Viewing The ACD Line Setup Add Window
IMI66–130, Section Five Setting Up The Personal Computer
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							Deleting Lines FromQuickQ
Use the following procedure to delete lines from theQuickQsystem.
1.Sign into the technician access level and select the
system-setupoption. Either press and hold the
ALT key and press theYkey or highlight
system-setupand press theENTERkey. The
system-setupoptions will open.
2.To select theQuickQline setup, press the arrow
key to highlightQuickQ line setupand press the
ENTERkey. TheQuickQ line setupwindow will
open.
3.To delete an ACD line, press the arrow keys to
highlight the line you wish to delete, and press the
ENTERkey. Theedit QuickQ line setupwindow
will open (see Figure 5-8).
4.To delete the selected line, press and hold theALT
key and press theDkey. Thedelete line?window
will open. HighlightYesand press theENTER
key to delete the line.
5.Press and hold theALTkey and then press theS
key to save programming to the hard drive. Select
YESwhen the Save Line Setup? window opens.
NOTE: If line is currently active, system will not delete
line. When you delete a line, exit and re-enter
the QuickQ program. This action makes the
change affective.
QQ57
Figure 5-8. Viewing The Edit QuickQ Line Setup Window
Setting Up The Personal Computer IMI66–130, Section Five
Software Revision 3.1 Setting Up The Personal Computer 5 – 7 
						

							Moving TheQuickQLines
Use the following steps to move ACD lines from one group to another group or from one line subgroup to another
line subgroup.
1.Sign into thetechnician accesslevel and select the
system-setupoption. Either press and hold the
ALTkey and press theYkey or highlight
system-setupand press theENTERkey. The
system-setupoptions will open.
2.To select theQuickQ line setup, press the arrow
key to highlightQuickQ line setupand press the
ENTERkey. TheACD line setupwindow will
open.
3.To select the ACD line that you wish to move,
press the ALT key to highlight the line,press the
arrow keys to highlight the line to be moved, and
press theENTERkey. TheEdit QuickQ line
setupwindow will open (see Figure 5-8).
4.To move the selected line to a different group,
press theTABkey once to advance the highlight
to thegroupcolumn. Press the arrow keys to
change between the groups. Press theTABkey to
select the group required. Alternately, you can
press theENTERkey to display the list of the
groups, use the arrow keys to highlight the
required selection, press theENTERkey, and
press theTABkey to select the group required.
5.To move the selected line to a different line
subgroup, press theTABkey once to advance thehighlight to thesubgroupcolumn. Press the arrow
keys to change between the subgroups. Press the
TABkey to select the subgroup required.
Alternately, you can press theENTERkey to
display the list of the subgroups, use the arrow
keys to highlight the required selection, press the
ENTERkey, and press theTABkey to select the
line subgroup required.
6.To save the line programming, select theupdate
option, press and hold theALTkey and then press
theUkey. Thesave changes to line?window will
open. HighlightYesin this window and press the
ENTERkey to save the line changes.
7.Press and hold theALTkey and then press theS
key to save programming to the hard drive.
Select YES when thesave line setup?window
opens.
NOTE: You cannot use this procedure to change the
line number. To change a line number, delete
the line with the current number and then add
the line with a new line number. When you
make a change to the program, exit and
re-enter the QuickQ program. This action
makes the change effective.
External Transferring To Line Subgroup
This feature allows an auto-attendant or other external device to transfer a call to a specific subgroup within the
group selected.
When the system has been properly modified, you can program the line subgroup for external transfer in the
QuickQLine Setup window (Figure 5-6).
NOTE: The line subgroup must be created manually in supervisor programming for this feature to operate.
IMI66–130, Section Five Setting Up The Personal Computer
5–8SettingUpThePersonalComputer SoftwareRevision3.1