Comdial Quick Q Acd Installation Guide

4.Place the highlight on the line withagent title
technicianand press theENTERkey. The screen
display changes to show thetechnician window
and the menu bar shows a series of four options(see Figure 5-4). SelectingMANAGERwill allow
access to the manager window. Further
descriptions are shown in theSystem Manager’s
Guide.
QQ52
QQ53
Figure 5-3. Viewing The Supervisor/Manager Sign-In Window
Figure 5-4. Viewing The Technician Window
Setting Up The Personal Computer IMI66–130, Section Five
Software Revision...

Programming The OAI Number And Master Channel
The master channel refers to a DXP digital station port that you have reserved for call processing control.
1.After signing into thetechnician accesslevel,
select thesystem-setupoption. Hold down the
ALTkey and press theYkey or highlight
system-setupand pressENTER.Thesystem-setup
options will open. See Figure 5-5 for details.
2.Select theQuickQ master setup. Hold down the
ALTkey and press theMkey or press the
ENTERkey withQuickQ master setup
highlighted....

Adding Lines ToQuickQ
The system divides its add option menu into four catagories. These catagories include the following items:
(1) Line Name—ACD line names can be up to seven characters in length. The names are displayed on the LCD of
the agent’s telephone while that station is logged into the QuickQ system.; otherwise, the DXP line name shows in
the display.QuickQcall reports use the ACD line name while SMDA/SMDR reports use the DXP line name.
(2) Group—This is the ACD group that the system associates...

3.To select theaddoption, press and hold theALT
key and press theAkey. TheQuickQ line setup
addwindow will open with the highlight in the
line namebox. See Figure 5-7. Type the name for
the line (limited to 7 characters) and press the
ENTERkey.
4.To select the line’s assigned ACD group, press the
up or down arrow key to change between the
groups, and press theTABkey to select the group
required. Alternately, you can press theENTER
key to make the list of the groups appear, use the
arrow keys to highlight...

Deleting Lines FromQuickQ
Use the following procedure to delete lines from theQuickQsystem.
1.Sign into the technician access level and select the
system-setupoption. Either press and hold the
ALT key and press theYkey or highlight
system-setupand press theENTERkey. The
system-setupoptions will open.
2.To select theQuickQline setup, press the arrow
key to highlightQuickQ line setupand press the
ENTERkey. TheQuickQ line setupwindow will
open.
3.To delete an ACD line, press the arrow keys to
highlight the...

Moving TheQuickQLines
Use the following steps to move ACD lines from one group to another group or from one line subgroup to another
line subgroup.
1.Sign into thetechnician accesslevel and select the
system-setupoption. Either press and hold the
ALTkey and press theYkey or highlight
system-setupand press theENTERkey. The
system-setupoptions will open.
2.To select theQuickQ line setup, press the arrow
key to highlightQuickQ line setupand press the
ENTERkey. TheACD line setupwindow will
open.
3.To select...

Programming TheQuickQ Voice Ports
The following steps allow you to program the voice port information thatQuickQrequires to control the voice
ports.
1.After you have opened the technician access level,
select thesystem-setupoption. Press and hold the
ALT key and press theYkey or highlightsystem
set-upand press theENTERkey. The
system-setupoptions will open.
2.To select thevoice port configurationoption, press
the up or down arrow key to highlightvoice port
config.,thenpresstheENTERkey. Thevoice
port...

Setting Up The DVA01
Use the following guidelines when setting up the DVA01.
1.Use dedicated DVA01 units forQuickQmessages.
2.Refer to the DVA01 operating instructions in your
DXP Digital Communications LCD Speakerphone
Reference Manual(GCA70-250 for Impact
telephones and GCA70-226 for DigiTech
telephones).
3.If you are using other DVA01 units for purposes
other thanQuickQ(DISA calls, for example),
unplug those units while recordingQuickQ
messages.
4.If you have two dedicated DVA01 units forQuickQ,...

Programming TheQuickQPrinter Information
Use the following steps to program the information required byQuickQto allow it to print to the data printer.
1.After you have opened the technician access level,
select thesystem-setupoption. Hold down the
ALT key and press theYkey or highlight the
system set-up and press theENTERkey. The
system-setupoptions will open.
2.To select theprinter setupoption, press the up or
down arrow key to highlight theprinter setup
option and press theENTERkey. Theprinter...

Programming The External Overflow Extensions
You can select up to four DXP personal or group intercom numbers to accept redirected unanswered calls. These
numbers must be intercom numbers that are not part of theQuickQACD group assignments. These overflow
extensions accept overflow calls from all 16 ACD groups. External overflow is associated with the inter group
overflow feature discussed in GCA70-336,System Manager’s Guide. That feature causes a call to overflow within
a group a maximum of four times....