Comdial Quick Q Acd Installation Guide

Examining The Enable QuickQ Status Utility
Theenable QuickQ statusallows you to enable the
QuickQafter you have programmed the voice port
extensions and without resetting the computer. After
you have enabledQuickQ,theenable QuickQ option
will be theQuickQstatus feature. This feature
indicatesQuickQ‘s current operating status.
Theenable QuickQ statusoption can provide
information on the hardware status as seen byQuickQ
upon initialization and after you display theQuickQ
statuswindow. The messages that...

Examining The Agent Status Utility
Theagent statusis a real-time agent status window.
This window shows the current state of the ACD
agents. The first column shows the agent’s name.
The second column shows the agent’s state. The third
column shows the call state for the agent’s line.
The agent status states that will appear are shown in
the following list.
ACCEPT Supervisor accepts request
for help
ACC_CODE Agent or supervisor entering
account code
IN_ANSWER Agent answered incoming
call
BUSY_STATE Agent...

Examining The Line Status Utility
Theline statusscan is a real-time line status window.
This window shows the current state of the ACD lines.
The first column shows the line name. The second
column shows the line state. The third column shows
the call state for the line. The fourth column shows the
agent with whom the line is associated. The last
column shows the voice port on which the message is
played from.
The line status states that will appear are shown in the
following list:
ANSWER_STATE Line...

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Section 8
Installing The New Voice Channel Cards
This section describes how to install additional Voice Channel Cards.
Insert the new voice channel card into a slot on the
DVA motherboard (Figure 6-1). Connect the voice
channel card to the I/O Board with a ribbon cable
(Figure 4-1), and secure it to the DVA chassis with
two #6-32 1/4-inch machine screws.
NOTE:Wear a ground strap when working inside the
DVA chassis to avoid damaging the DVA
circuit boards with a static electricity discharge.
1. Remove the...

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Appendix 1
UsingQuickQWithAMouse
A mouse is a device that allows you to move a cursor
on the screen to specific points for data entry, and
other menu selections (Figure A1-1). An arrow image,
called the mouse pointer, moves on the screen when
you move the mouse. Practice moving the pointer.
Stay away from the menu bar at the top of the screen.
(If you accidentally make a menu appear, you can
make it disappear by moving the pointer out of the
menu and pressing and releasing the left mouse
button.)...

Window Graphic in QuickQ
If you are familiar with a window environment, you
can skip this discussion.
QuickQis easy to use. Most of what you see and do in
the ACD console happens in a window. A window is a
screen area that theQuickQsystem uses to exchange
information with you. There are many windows. For
example, you enter your password through a window,
QuickQdisplays the Line-group data through a
window, and so forth. You can move, resize, zoom,
overlap, close and open one or more windows in one...

Appendix 2
Reviewing The Programming Road Map
Start-up, Technician’s, And System Manager’s Screens
SEE NEXT PAGE FOR GROUP SUPERVISOR’S SCREENS
Start-up Screens
Sign-In
ID # XXX
Password XXX
Technician’s Screens
System Setup
QuickQ Master Setup
Master Extension
Master 2 Extension
QuickQ OAI Key Code
QuickQ Line Setup
Name
Group
Subgroup
Line No.
Voice Port Config.
Voice Port No.
Station
Type
Printer Setup
Printer Type
Other
Epson LQ
HP Laser
HP DJ 500
HP DJ 550C
Printer Port
LPT 1
Integration Setup...

Reviewing The Programming Road Map (continued)
Group Supervisor’s Screens
Access Group Supervisor’s Screens as follows:
1. SelectMANAGERfrom the Sign-in Screen.
2. SelectGroup Programmingfrom the Manager Screeen.
3. Select a Group (01-16) from the Group Programming Screen.
4. AnswerYesto the question, Sign Through?
Group Setup
Parameter Setup
Overflow Threshold MM:SS
Redirect Threshold MM:SS
Alarm Threshold MM:SS
Alarm Threshold Calls in Queue
Priority Override MM:SS
Call Screening Yes No
Automatic Force...