Comdial Quick Q Acd Installation Guide
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Technical Manual Automatic Call Distributor Software Revision 3.0 R QuickQ DXP
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Radio Frequency Interference The QuickQ digital voice announcer (DVA) contains incidental radio frequency generating circuitry and, if not installed and used properly, may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation...
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Table Of Contents Section1IntroducingTheQuickQSystem ...................................1-1 UnderstandingTheManualOrganization ...................................1-1 ListingTheRelatedPublications........................................1-1 Defining TheQuickQSystem..........................................1-2 Describing TheQuickQFunctions .......................................1-3 Detailing TheQuickQBasicOptions......................................1-3 UsingTheSystemSizingOptions...
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Section4ProgrammingTheDXPDigitalCommunicationsSystem......................4-1 ProgrammingTheDXPSystemParameters ..................................4-1 ProgrammingtheDXPLineParameters ....................................4-2 ProgrammingTheSerialDataPorts ......................................4-2 Programming Class Of Service For Master Channel 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Programming Class Of Service For Master Channel 2 . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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Section7TestingAndTroubleshooting .....................................7-1 TestingTheDVAInstallation .........................................7-1 TestingVoiceChannelCards .......................................7-2 Testing TheQuickQSoftware .........................................7-2 During InitialQuickQProgramming....................................7-2 DuringQuickQOperation .........................................7-2 Examining The EnableQuickQStatusUtility...............................7-3...
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List Of Illustrations Figure 1-1. Overviewing TheQuickQSystem............................... 1-5 Figure 3-1. Detailing The Kit-Supplied Modular To 9-Pin EIA Adapter . . . . . . . . . . . . . . . . . . . 3-2 Figure 3-2. Connecting The Personal Computer To The DVA . . . . . . . . . . . . . . . . . . . . . . . . 3.3 Figure 3-3. Detailing The Kit-Supplied Modular To 25-Pin EIA Adapter . . . . . . . . . . . . . . . . . . 3-4 Figure 3-4. Connecting The Personal Computer To The DXP . . . . . . . . . . . . . . ....
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Section 1 Introducing The QuickQ System Understanding The Manual Organization Section 1: Introducing TheQuickQ System—Provides general information onQuickQand system requirements. Section 2: Installing TheQuickQ System—Provides site planning considerations and instructions on the mounting of the Digital Voice Announcer (DVA) and the optional wallboard. Section 3: Wiring TheQuickQSystem—Provides wiring information for the voice channels on the DVA, PC to DVA, PC to Wallboards, and DXP to PC. Section 4:...
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Defining The QuickQ System QuickQis a fully integrated Automatic Call Distribution System for Comdial DXP and DXPPlus digital communications systems. An Automatic Call Distributor (ACD) is the single most important cost-saving communications tool available to the manager of an incoming call center. QuickQis designed to handle a large volume of incoming calls as efficiently and economically as possible.QuickQprocesses incoming calls by distributing the call to available agents on an equitable basis or by...
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Describing The QuickQ Functions QuickQis a PC-based system for redirecting incoming calls to a human operator or to a digital voice announcement until a human operator is available. QuickQinterfaces to the Comdial DXP digital communications system through the Open Architecture Interface (OAI) to acquire information and control the ACD functions. The message channels of theQuickQDigital Voice Announcer (DVA16) interface to the DXP or DXPPlusthrough the station port(s). This allows pre-recorded messagesto...
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Understanding The System Components The Telephone Switching System QuickQis an add-on application, designed specifically for Comdial DXP and DXPPlusdigital communications systems. The DXP or DXPPlus equipment performs the telephone call switching functions .These communication systems with software revision 10A or later will fully support the version 3.0QuickQdescribed in this manual. The Digital Voice Announcers TheQuickQDigital Voice Announcer (DVA16) is a stand alone voice processing system designed...