Comdial Quick Q Acd Installation Guide

Programming The DID/DNIS Lines
If the system is using Direct Inward Dialing (DID) or Dialed Number Identification Service (DNIS) lines, select
one of the following programming methods.
Preferred Method
1. Disable a station to be used for DID/DNIS calls.
2. Program a hunt list of up to four assigned intercoms. Optionally, you can include a call forwarding scheme for
the disabled station.
By providing an inactive extension with group intercoms 4201, 4217, 4233, and 4249 (group intercoms associated
with ACD...

Programming Class Of Service For Master Channels And DVA Ports
You can assign any class of service from COS1 through COS32 to the master channels and DVA ports; however,
reserve the COS that you do assign exclusively for the master channel and the DVA ports. Be sure to enter the
COS number that you use here as the COS entry on the station programming features for the master channels and
DVA ports.
Feature Name QuickQ Parameters
Account Code No
Automatic Hold On Intercom Yes
Automatic Hold On Lines Yes...

Programming The Master Channel 1 Voice Port Station Features
Feature Name QuickQ Parameters
Personal Intercom 101
Name MASTER 1
Class Of Service (enter COS for master channel) *
Speed Dial Sets 3
Idle Line Priority None
Intercom Hunt List None
Group Intercom Access 4201–4264
Prime Type No Prime
—Line 1
—Line Group 1
—Intercom 101
Tone First Yes
Call Announce Beeps 1
Default Forward Type No Forward
—Intercom Forward To: 101
—Forward Type Personal Calls
Forward Ring No-Answer Ring Busy No
Direct Ring None...

Programming The Master Channel 2 Voice Port Station Features
Feature Name QuickQ Parameters
Personal Intercom 102
Name MASTER 2
Class Of Service (enter COS for master channel) *
Speed Dial Sets 3
Idle Line Priority None
Intercom Hunt List None
Group Intercom Access 4201–4264
Prime Type No Prime
—Line 1
—Line Group 1
—Intercom 102
Tone First Yes
Call Announce Beeps 1
Default Forward Type No Forward
—Intercom Forward To: 102
—Forward Type Personal Calls
Forward Ring No-Answer Ring Busy No
Direct Ring None...

Programming The DVA Station Features
Feature Name QuickQ Parameters
Personal Intercom* *
Name* *
Class Of Service (enter COS for master channel) *
Speed Dial Sets 3
Idle Line Priority None
Intercom Hunt List None
Group Intercom Access**
Prime Type No Prime
—Line 1
—Line Group 1
—Intercom* *
Tone First Yes
Call Announce Beeps 1
Default Forward Type No Forward
—Intercom Forward To: *
—Forward Type Personal Calls
Forward Ring No-Answer Ring Busy No
Direct Ring None
Delayed Ring None
Day 1 Ring None
Day 2...

Programming The Supervisor And Agent Station Features
Feature Name QuickQ Parameters
Personal Intercom**
Name* *
Class Of Service 32
Speed Dial Sets 3
Idle Line Priority None
Intercom Hunt List* *
Group Intercom Access* *
Prime Type No Prime
—Line 1
—Line Group 1
—Intercom* *
Tone First Yes
Call Announce Beeps 1
Default Forward Type No Forward
—Intercom Forward To: MASTER
—Forward Type Personal Calls
Forward Ring No-Answer Ring Busy No
Direct Ring None
Delayed Ring None
Day 1 Ring None
Day 2 Ring None...

Button Mapping The Stations
Button Mapping The DVA Stations
Button
DesignationFeature MnemonicButton
DesignationFeature Mnemonic
L01 # # # L13 # # #
L02 # # # L14 # # #
L03 # # # L15 # # #
L04 # # # L16 # # #
L05 # # # L17 # # #
L06 # # # L18 # # #
L07 # # # L19 # # #
L08 # # # L20 # # #
L09 # # # L21 # # #
L10 # # # L22 # # #
L11 # # # L23 # # #
L12 # # # L24 # # #
Ensure that the stations have no lines or features assigned to them (# # # = blank,
or unassigned buttons).
Button Mapping The Agent And...

Button Mapping The Master Channel Port Stations
Button
DesignationFeature MnemonicButton
DesignationFeature Mnemonic
L01 # # # L14 # # #
L02 # # # L15 # # #
L03 # # # L16 # # #
L04 # # # L17 # # #
L05 # # # L18 # # #
L06 # # # L19 # # #
L07 # # # L20 # # #
L08 # # # L21 # # #
L09 # # # L22 # # #
L10 # # # L23 # # #
L11 # # # L24 # # #
L12 # # # L25 # # #
L13 # # # L26 # # #
Ensure that the stations have no lines or features assigned to them (# # # = blank,
or unassigned buttons).
IMI66–130, Section Four...

Section 5
Setting Up The Personal Computer
Follow the information that Sections 2 and 3 provide for installing and wiring theQuickQsystem. Then refer to
this section to set up the computer hardware and perform the initial programming required for theQuickQsystem.
Using QuickQ With A Keyboard
You can use either a keyboard or a mouse to access
theQuickQ. It is a good practice to use the keyboard
for programming until you become comfortable using
a mouse. For instruction on using a mouse and the
QuickQ,...

Signing Into The Technician Access Level
Use the following procedure to accessQuickQ‘s technician programming level.
1.Select the Sign-in menu bar option. Hold down the
ALTkey and press theSkey or press theENTER
key withSign-inhighlighted. Thesystem access
window will open with the highlight in the ID#
box, a default value of 100 will also be in the ID#
box. See Figure 5-2 for an illustration of this.
2.Type the technician’s ID number (default 832) and
press theENTERkey. The highlight will move to...