Comdial Quick Q Acd Installation Guide

Upgrading The System
You can upgrade the system’s “B” and “C” packages by typing in a specific password inQuickQ. You can then
increase the number of agents by 24 in increments of 12 agents. In this manner, you can grow the “B” package to
a maximum capacity of 72 agents and the “C” package to a maximum size of 96 agents. Using theQuickQ
system upgradewindow shown in Figure 5-12, you enter a password to change the agent size, and disable or
enable the optional wallboards when they are used.
NOTE:DVA...

Detailing The QuickQ Batch Files
This section details several batch files that are crucial toQuickQoperation.
The contents of theCONFIG.SYSfile are shown in the following list.
FILES=40
BUFFERS=40,0
BREAK=ON
STACKS=0,0
The contents of theAUTOEXEC.BATfilewith REACHOUTsoftware are shown in the following list.
@echo off
prompt $p$g
PATH C: \DOS;C:\;C:\quickq;
c: \mouse\mouse
set rchpath=C:\REACHOUT\
C:\REACHOUT\
chsr/name=QUICKQ
C:\REACHOUT\
chdos
C:\REACHOUT\\dosgraph
C:\REACHOUT\
chfiled buffer size=8...

The contents of theQuickQProgramfile are shown in the following list.
@ECHO OFF
REM QuickQ program
:begin
ACD /c2 /v /d2 /b19200
if errorlevel 2 goto data
if errorlevel 1 goto exit
scandisk c: /autofix /nosummary
datechk
if errorlevel 1 goto month1
goto month0
:month1
defrag c: /f
:month0
booting
goto begin
:data
echo Restoring data files.
copy a:*.dat
if exist *.bak del *.bak
goto begin
:exit
scandisk c: /autofix /nosummary
The descriptions of the software switches you can set in line four of...

IMI66–130, Section Five Setting Up The Personal Computer
5 – 16 Setting Up The Personal Computer Software Revision 3.0 

Section 6
Reviewing The QuickQ DVA Components
This section provides information on the components within the Digital Voice Announcer (DVA).
Reviewing The DVA Chassis Components
The components shown in Figure 6-1 are the standard components within the chassis and, in most cases, you
would not be change them in the field.
DVA Motherboard
This is the system processing device. The
QuickQ
DVA’s task of playing and recording announcements
are controlled by the DVA motherboard. The
announcements are stored...

Reviewing The Voice Channel Card
The voice channel card (Figure 6-2) is designed with
four digital recording and playback channels. Each
channel includes circuitry that directly interfaces with
a DXP digital station port. The DVA can hold a
maximum of four voice channel cards. Since each
voice channel card provides four voice channels, the
system capacity is a maximum of 16 voice channels.
The voice channel card connects to the I/O Board
through a voice channel ribbon cable. You must
connect all four...

01 Card Select
Jumpers
1J2J3
Exploded Side View
Jumper
Strap
1
0 LSB
1
0 MSB
LED Power
Indicator Voice Channel
Connector
QVCC
Figure 6-2. Reviewing The QuickQ Voice Channel Card
Reviewing The QuickQ Components IMI66–130, Section 6
Software Revision 3.0 Reviewing The QuickQ DVA 6 – 3 

Reviewing The I/O Board
The I/O Board (Figure 6-3) provides both the I/O
interface from the voice channel cards to the DXP and
the RS-232 serial communication link to the computerthrough a male 50-pin connector. There is lightning
surge protection built in the I/O board to protect the
DVA components.
QIOCSERIAL
AMPHENOL
CONNECTOR VOICE CHANNEL SERIAL
CONNECTOR
1
2
3 4
Figure 6-3. Reviewing The QuickQ I/O Board
IMI66–130, Section 6 Reviewing The QuickQ Components
6–4ReviewingTheQuickQDVA SoftwareRevision3.0 

Section 7
Testing And Troubleshooting
This section provides the basic test procedure and troubleshooting information for theQuickQACD hardware and
software installation
Testing The DVA Installation
The following paragraphs provide the testing and troubleshooting information for the DVA during installation.
Testing Voice Channel Cards
Make sure the voice port stations that are connected to
the voice channels are programmed properly.
When you first switch on the computer, the message
QuickQ Initialized....

Testing The QuickQ Software
This discussion provides information on typical software related problems and error messages.
During Initial QuickQ Programming
This paragraph discusses the problems that you may
encounter during the initial QuickQ programming.
NOTE: After making programming changes, reboot
the ACD computer to implement your changes.
Examining Typical Problems
Problem 1:After you have entered the ID# in the
Sign In window, the error message Invalid ID#
appears.
Solution:Be sure the ID# is...