Comdial Quick Q Acd Installation Guide
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Programming The DID/DNIS Lines If the system is using Direct Inward Dialing (DID) or Dialed Number Identification Service (DNIS) lines, select one of the following programming methods. Preferred Method 1. Disable a station to be used for DID/DNIS calls. 2. Program a hunt list of up to four assigned intercoms. Optionally, you can include a call forwarding scheme for the disabled station. By providing an inactive extension with group intercoms 4201, 4217, 4233, and 4249 (group intercoms associated with ACD group one), the programmer can create a DID termination and routing center. When a DID/DNIS call rings in, the system routes the call through the inactive station’s hunt list until it locates a group intercom for the call to ring. The programmer can arrange several DID termination centers to service different DID numbers. Each DID number could represent different calling categories, and ring at different blocks of system stations. Alternate Method 1. Assign all QuickQ lines to a particular group. 2. Set the Expected Digits parameter to zero in the DID/DNIS Block Options menu. When a call rings in on one of theQuickQlines, the DXP (or DXP Plus) willnotuse the translation table.QuickQ will route the line directly to the appropriateQuickQgroup. NOTE: This method will work only when using one DNIS number. This is not a typical application. Programming The DXP IMI66–130, Section Four Software Revision 3.0 Programming The DXP 4 – 3
Programming Class Of Service For Master Channels And DVA Ports You can assign any class of service from COS1 through COS32 to the master channels and DVA ports; however, reserve the COS that you do assign exclusively for the master channel and the DVA ports. Be sure to enter the COS number that you use here as the COS entry on the station programming features for the master channels and DVA ports. Feature Name QuickQ Parameters Account Code No Automatic Hold On Intercom Yes Automatic Hold On Lines Yes Background Music No Call Cost Display No Call Forward All No Call Forward Busy/RNA No Call Forward Personal No Call Park Access 1–9 Call Pick-Up No Call Waiting No Camp-On Originate No Camp-On Receive No DND Inhibit No DND Override No Exclusive Hold No Executive Override No Executive Override Block No Idle Line Preference No IST Distinctive Ringing No LCD Messaging No Meet Me Page No Message Deposit No Message Wait Originate No Music On Intercom Hold No Music Paging Receive No Paging Transmit No Ringing Preference No Day Route Access 4 Night Route Access 4 Day Restriction Level 1 Night Restriction Level 1 System Speed Dial Groups 1–20 Station Monitoring No Directed Station Hold No Remote Station Disable No Line Answer 1–128 (1-240 for DXPPlus) Line Originate None Periodic Line Tone None Maximum Call Duration None Line Group Access None Line Group Queue No Line To Line Transfer Yes Voice Announce Block Yes Internal IST Flash No Forced Account Codes No IMI66–130, Section Four Programming The DXP 4–4Programming The DXP Software Revision 3.0
Programming The Master Channel 1 Voice Port Station Features Feature Name QuickQ Parameters Personal Intercom 101 Name MASTER 1 Class Of Service (enter COS for master channel) * Speed Dial Sets 3 Idle Line Priority None Intercom Hunt List None Group Intercom Access 4201–4264 Prime Type No Prime —Line 1 —Line Group 1 —Intercom 101 Tone First Yes Call Announce Beeps 1 Default Forward Type No Forward —Intercom Forward To: 101 —Forward Type Personal Calls Forward Ring No-Answer Ring Busy No Direct Ring None Delayed Ring None Day 1 Ring None Day 2 Ring None Night Ring None Caller ID Ring No-Answer None Ring No-Answer Rings 4 Personal Ring tone 1 LCD Contrast 5 Initiate Service Observe No Service Observable No Day Exception Number 1–3 Night Exception Number 1–3 SOHVA Beeps 6 SOHVA Groups None Busy On SOHVA No Pick-Up Groups 1 Through-Dialing No Single Line TAP Call Wait Answer Ring On Busy Yes Allow Ringer Off No Disabled No Consoles Installed No Console Ports None Programming Port No Automatic Attendant Transfer On Busy No Headset No Recall Call Forward No Attendant No —Alternate Attendant None —Overflow Attendant None Extended DTMF Dialing No Softkeys Setup No IST Hold Configuration No Transfer Ring Cadence Cadence 1 Highlighted Features = Critical Settings Port Number1 (you can use any digital port without a connected telephone) Port TypeDigital Port ModelDigiTech 24-Line LCD Speaker- phone *Use the same unique class of service for the master channel and the voice port. Programming The DXP IMI66–130, Section Four Software Revision 3.0 Programming The DXP 4 – 5
Programming The Master Channel 2 Voice Port Station Features Feature Name QuickQ Parameters Personal Intercom 102 Name MASTER 2 Class Of Service (enter COS for master channel) * Speed Dial Sets 3 Idle Line Priority None Intercom Hunt List None Group Intercom Access 4201–4264 Prime Type No Prime —Line 1 —Line Group 1 —Intercom 102 Tone First Yes Call Announce Beeps 1 Default Forward Type No Forward —Intercom Forward To: 102 —Forward Type Personal Calls Forward Ring No-Answer Ring Busy No Direct Ring None Delayed Ring None Day 1 Ring None Day 2 Ring None Night Ring None Caller ID Ring No-Answer None Ring No-Answer Rings 4 Personal Ring tone 1 LCD Contrast 5 Initiate Service Observe No Service Observable No Day Exception Number 1–3 Night Exception Number 1–3 SOHVA Beeps 6 SOHVA Groups None Busy On SOHVA No Pick-Up Groups 1 Through-Dialing No Single Line TAP Call Wait Answer Ring On Busy Yes Allow Ringer Off No Disabled No Consoles Installed No Console Ports None Programming Port No Automatic Attendant Transfer On Busy No Headset No Recall Call Forward No Attendant No —Alternate Attendant None —Overflow Attendant None Extended DTMF Dialing No Softkeys Setup No IST Hold Configuration No Transfer Ring Cadence Cadence 1 Highlighted Features = Critical Settings Port Number2 (you can use any digital port without a connected telephone) Port TypeDigital Port ModelDigiTech 24-Line LCD Speaker- phone *Use the same unique class of service for the master channel and the voice port. NOTE: You cannot button-map the group intercom numbers 4201–4264 on any station. IMI66–130, Section Four Programming The DXP 4–6Programming The DXP Software Revision 3.0
Programming The DVA Station Features Feature Name QuickQ Parameters Personal Intercom* * Name* * Class Of Service (enter COS for master channel) * Speed Dial Sets 3 Idle Line Priority None Intercom Hunt List None Group Intercom Access** Prime Type No Prime —Line 1 —Line Group 1 —Intercom* * Tone First Yes Call Announce Beeps 1 Default Forward Type No Forward —Intercom Forward To: * —Forward Type Personal Calls Forward Ring No-Answer Ring Busy No Direct Ring None Delayed Ring None Day 1 Ring None Day 2 Ring None Night Ring None Caller ID Ring No-Answer None Ring No-Answer Rings 4 Personal Ring tone 1 LCD Contrast 5 Initiate Service Observe No Service Observable No Day Exception Number 1–3 Night Exception Number 1–3 SOHVA Beeps 6 SOHVA Groups None Busy On SOHVA No Pick-Up Groups 1 Through-Dialing No Single Line TAP Call Wait Answer Ring On Busy Yes Allow Ringer Off No Disabled No Consoles Installed No Console Ports None Programming Port No Automatic Attendant Transfer On Busy No Headset No Recall Call Forward No Attendant No —Alternate Attendant None —Overflow Attendant None Extended DTMF Dialing No Softkeys Setup No IST Hold Configuration No Transfer Ring Cadence Cadence 1 Highlighted Features = Critical Settings *QuickQ uses 16 DVA stations for system operation. Assign any personal intercom numbers to them that you wish. These personal intercom numbers need not be consecutive numbers; however, theymust be in sets of fourand each set must be from a particular digital station board. Name the DVA stations DVA1 through DVA16 and assign a group intercom access number (from 4265 through 4280) to each DVA station. (For example, assign DVA1 to ext. 4265, DVA2 to ext. 4266, and so forth until you assign DVA16 to ext. 4280) Port * Number * Port TypeDigital Port ModelImpact 24-Line LCD Speaker- phone Programming The DXP IMI66–130, Section Four Software Revision 3.0 Programming The DXP 4 – 7
Programming The Supervisor And Agent Station Features Feature Name QuickQ Parameters Personal Intercom** Name* * Class Of Service 32 Speed Dial Sets 3 Idle Line Priority None Intercom Hunt List* * Group Intercom Access* * Prime Type No Prime —Line 1 —Line Group 1 —Intercom* * Tone First Yes Call Announce Beeps 1 Default Forward Type No Forward —Intercom Forward To: MASTER —Forward Type Personal Calls Forward Ring No-Answer Ring Busy No Direct Ring None Delayed Ring None Day 1 Ring None Day 2 Ring None Night Ring None Caller ID Ring No-Answer None Ring No-Answer Rings 4 Personal Ring tone 1 LCD Contrast 5 Initiate Service Observe Yes Service Observable Yes Day Exception Number 1–3 Night Exception Number 1–3 SOHVA Beeps 6 SOHVA Groups None Busy On SOHVA No Pick-Up Groups 1 Through-Dialing No Single Line TAP Call Wait Answer Ring On Busy Yes Allow Ringer Off No Disabled No Consoles Installed No Console Ports None Programming Port No Automatic Attendant Transfer On Busy No Headset No Recall Call Forward No Attendant No —Alternate Attendant None —Overflow Attendant None Extended DTMF Dialing No Softkeys Setup No IST Hold Configuration No Transfer Ring Cadence Cadence 1 Highlighted Features = Critical Settings Port * Number * Port TypeDigital Port ModelImpact 12- or 24-Line LCD Speaker- phone * Assign any personal intercom numbers to agent and supervisor stations that you wish. Name the agent and supervisor stations as desired (such as, AGENT1, SUPERVS, and so forth). assign any two unique group intercom numbers to the intercom hunt list and group intercom access for each station. IMI66–130, Section Four Programming The DXP 4–8Programming The DXP Software Revision 3.0
Button Mapping The Stations Button Mapping The DVA Stations Button DesignationFeature MnemonicButton DesignationFeature Mnemonic L01 # # # L13 # # # L02 # # # L14 # # # L03 # # # L15 # # # L04 # # # L16 # # # L05 # # # L17 # # # L06 # # # L18 # # # L07 # # # L19 # # # L08 # # # L20 # # # L09 # # # L21 # # # L10 # # # L22 # # # L11 # # # L23 # # # L12 # # # L24 # # # Ensure that the stations have no lines or features assigned to them (# # # = blank, or unassigned buttons). Button Mapping The Agent And Supervisor Stations Button DesignationFeature MnemonicButton DesignationFeature Mnemonic L01 Group Intercom L13 Headset L02 Group Intercom L14 # # # L03 LineGroup1 L15 ### L04 Park Orbit 1 L16 # # # L05 Park Orbit 2 L17 # # # L06 # # # L18 # # # L07 # # # L19 # # # L08 # # # L20 # # # L09 # # # L21 # # # L10 # # # L22 # # # L11 # # # L23 # # # L12 # # # L24 OAI (QuickQ button) Programming The DXP IMI66–130, Section Four Software Revision 3.0 Programming The DXP 4 – 9
Button Mapping The Master Channel Port Stations Button DesignationFeature MnemonicButton DesignationFeature Mnemonic L01 # # # L14 # # # L02 # # # L15 # # # L03 # # # L16 # # # L04 # # # L17 # # # L05 # # # L18 # # # L06 # # # L19 # # # L07 # # # L20 # # # L08 # # # L21 # # # L09 # # # L22 # # # L10 # # # L23 # # # L11 # # # L24 # # # L12 # # # L25 # # # L13 # # # L26 # # # Ensure that the stations have no lines or features assigned to them (# # # = blank, or unassigned buttons). IMI66–130, Section Four Programming The DXP 4 – 10 Programming The DXP Software Revision 3.0
Section 5 Setting Up The Personal Computer Follow the information that Sections 2 and 3 provide for installing and wiring theQuickQsystem. Then refer to this section to set up the computer hardware and perform the initial programming required for theQuickQsystem. Using QuickQ With A Keyboard You can use either a keyboard or a mouse to access theQuickQ. It is a good practice to use the keyboard for programming until you become comfortable using a mouse. For instruction on using a mouse and the QuickQ, refer to Appendix 1 page A1-1. There are five keys that can be used in place of a mouse. TABPress to highlight a word (or item) and move the cursor. Press Shift-TAB to move the highlight backward. ENTERPress when you require a specific word (or item) once you have highlighted it. Press to close a message or error window. ESCPress to close a message or error window or to close the current window.ARROWPress to move the cursor. ALTPress and hold while typing an underlined letter to open a window. For example, to access the sign-in menu you can press and hold ALT and then type S. The ALT key will move the control from a window back to the menu title bar without closing the window. F1Press to cause a help window to appear. NOTE:The PRINT SCREEN and PAUSE keys are not functional in QuickQ. Performing Initial Programming For QuickQ IfyouswitchtheQuickQon without having first programmed the master channel extension numbers into theQuickQsoftware, an error window will open with an appropriate error message. See Figure 5-1 for an example of this window.Whenever a connection problem occurs during a system reboot, the type and location of the problem will appear in this window. PressESCto close QuickQstatus. QQ50 Figure 5-1. Viewing The Error Window Setting Up The Personal Computer IMI66–130, Section Five Software Revision 3.0 Setting Up The Personal Computer 5 – 1
Signing Into The Technician Access Level Use the following procedure to accessQuickQ‘s technician programming level. 1.Select the Sign-in menu bar option. Hold down the ALTkey and press theSkey or press theENTER key withSign-inhighlighted. Thesystem access window will open with the highlight in the ID# box, a default value of 100 will also be in the ID# box. See Figure 5-2 for an illustration of this. 2.Type the technician’s ID number (default 832) and press theENTERkey. The highlight will move to thepasswordbox. 3.Type the technician’s password (default 832) and press theENTERkey. Thesupervisor/manager sign-inwindow will appear (see Figure 5-3). NOTE:The system hides the password digits when youtypethem. QQ51 Figure 5-2. Viewing The System Access Window IMI66–130, Section Five Setting Up The Personal Computer 5–2SettingUpThePersonalComputer SoftwareRevision3.0