Comdial Quick Q Acd Installation Guide
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Publication Index A Adding Lines ToQuickQ............................................ 5-5 AdditionalMaterialsRequired ......................................... 2-2 AgentStatusUtility,ExaminingThe ...................................... 7-4 AUTOEXEC.BAT File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 B Batch File, Detailing TheQuickQ. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 ButtonMappingTheAgentAndSupervisorStations ............................. 4-9 Button Mapping The Master Channel Voice Port Stations And The DVA Stations . . . . . . . . . . . . . . 4-9 ButtonMappingTheStations.......................................... 4-9 C Chassis Components, Reviewing The DVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 CONFIG.SYS File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Connecting AC Power To The DVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 ConnectingTheDXPToTheDVA....................................... 3-6 ConnectingTheDXPToTheDVA....................................... 3-7 ConnectingThePersonalComputerToTheDVA ............................... 3-2 ConnectingThePersonalComputerToTheDVA ................................3.3 Connecting The Personal Computer To The DXP Or DXPPlus........................ 3-4 ConnectingThePersonalComputerToTheDXP ............................... 3-5 Connecting TheQuickQPROTECKEY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 ConnectingWallboardsToThePersonalComputer .............................. 3-8 Connecting Wallboards In Terminated And Unterminated Configurations . . . . . . . . . . . . . . . . . . 3-9 D Defining TheQuickQSystem.......................................... 1-2 Deleting Lines FromQuickQ.......................................... 5-7 Describing TheQuickQFunctions ....................................... 1-3 DetailingTheKit-SuppliedModularTo25-PinEIAAdapter ......................... 3-4 DetailingTheKit-SuppliedModularTo9-PinEIAAdapter.......................... 3-2 Detailing TheQuickQBasicOptions...................................... 1-3 Detailing TheQuickQBatch Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14 DID/DNIS Lines, Programming The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 DVA Components, Reviewing TheQuickQ.................................. 6-1 DVAInstallation,TestingThe ......................................... 7-1 DVAMotherboard ............................................... 6-1 DVAPackageContents............................................. 2-2 DVA01 Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10 E EditQuickQLine-Setup Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Error Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 ExaminingTheAgentStatusUtility ...................................... 7-4 Examining The EnableQuickQStatusUtility ................................. 7-3 ExaminingTheLineStatusUtility ....................................... 7-5 ExaminingTheVoicePortStatusUtility.................................... 7-5 External Transferring To Line Subgroup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 IMI66-130Publication Index Software Revision 3.0Index–1
F FloppyBackUp................................................. 6-1 H HardwareRequired,ToolsAnd......................................... 2-2 I I/OBoard,ReviewingThe ........................................... 6-4 IDE Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 InstallationCableKitContents ......................................... 2-1 InstallationCheckList,ReviewingThe..................................... 2-1 InstallingTheNewVoiceChannelCards.................................... 8-1 Installing TheQuickQSystem ......................................... 2-1 Interconnection,ReviewingTheSystem .................................... 3-9 Introducing TheQuickQSystem ........................................ 1-1 L Line-Setup Add Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Line-SetupWindow............................................... 5-5 LineStatusUtility,ExaminingThe ...................................... 7-5 Lines, Adding toQuickQ............................................ 5-5 Lines, Deleting FromQuickQ.......................................... 5-6 Lines, Moving TheQuickQ........................................... 5-7 ListingTheRelatedPublications ........................................ 1-1 M MaintenanceKit,OnlineFile .......................................... 2-2 ManualOrganization,UnderstandingThe ................................... 1-1 Modular To 25-Pin EIA Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Modular To 9-Pin EIA Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Mounting Considerations (DVA16) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Mounting The Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Mounting The DVA16 Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Mounting The Optional Wallboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Mouse, UsingQuickQWithA ........................................ A1-1 Mouse,UsingThe............................................... A1-1 Moving TheQuickQLines ........................................... 5-8 O OnlineFileMaintenanceKit .......................................... 2-2 OptionalWallboardEquipmentRequired.................................... 2-2 OptionalWallboards,MountingThe ...................................... 2-4 Overflow Extension Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 Overviewing TheQuickQSystem ....................................... 1-5 P Performing Initial Programming ForQuickQ.................................. 5-1 Personal Computer, Connecting Wallboards To . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Personal Computer Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2, 3-4 PersonalComputerSetup ............................................ 5-1 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Printer-Setup Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10 Programming Class Of Service For Master Channels And DVA Ports . . . . . . . . . . . . . . . . . . . . 4-4 Programming, Initial Performing ForQuickQ................................. 5-1 Programming Road Map, Reviewing The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2-1 Programming The DID/DNIS Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Programming The DXP Line Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Programming The DVA Station Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Publication IndexIMI66-130 2–IndexSoftware Revision 3.0
Programming The DXP Digital Communications System . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Programming The DXP System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Programming The External Overflow Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Programming The Master Channel 1 Voice Port Station Features . . . . . . . . . . . . . . . . . . . . . . . 4-5 Programming The Master Channel 2 Voice Port Station Features . . . . . . . . . . . . . . . . . . . . . . . 4-6 Programming The OAI Number And Master Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Programming TheQuickQPrinter Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 Programming TheQuickQVoicePorts..................................... 5-9 Programming The Serial Data Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Programming The Supervisor And Agent Station Features . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Q QuickQ.BAT File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14 QuickQDigital Voice Announcer, Reviewing The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 QuickQFunctions,DescribingThe ....................................... 1-3 QuickQI/OBoard,ReviewingThe....................................... 6-2 QuickQPackageContents............................................ 2-1 QuickQProteckey, Connecting The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 QuickQStatusUtility,ExaminingTheEnable ................................. 7-3 QuickQSystem,DefiningThe ......................................... 1-2 QuickQSystem,InstallingThe ......................................... 2-1 QuickQSystem, Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 QuickQSystemOverview............................................ 1-5 QuickQSystem,WiringThe .......................................... 3-1 QuickQVoiceChannelCard,ReviewingThe ................................. 6-3 QuickQ,WindowGraphicIn ......................................... A1-2 R RelatedPublications,ListingThe........................................ 1-1 Reviewing The DVA Chassis Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 ReviewingTheI/OBoard............................................ 6-4 ReviewingTheInstallationCheckList ..................................... 2-1 Reviewing The Programming Road Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2-1 Reviewing TheQuickQDigital Voice Announcer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Reviewing TheQuickQDVA Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Reviewing TheQuickQI/OBoard ....................................... 6-2 Reviewing TheQuickQVoiceChannelCard.................................. 6-3 Reviewing The System Interconnection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 ReviewingTheVoiceChannelCard ...................................... 6-2 RoadMap,ReviewingTheProgramming .................................. A2-1 S Selecting The 19200 Baud Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Setting Up The DVA01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10 SettingUpThePersonalComputer....................................... 5-1 Signing Into The Technician Access Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 SizingOptions,UsingSystem.......................................... 1-3 SoftwarePackages................................................ 2-2 Supervisor/ManagerSign-inWindow ..................................... 5-3 System Access Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 System Components, Understanding The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 System Interconnection, Reviewing The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 System-Setup Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 IMI66-130Publication Index Software Revision 3.0Index–3
T Technician Access Level, Signing Into The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 TechnicianWindow............................................... 5-3 TestingAndTroubleshooting.......................................... 7-1 TestingTheDVAInstallation.......................................... 7-1 Testing TheQuickQSoftware, During Initial Programming . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Testing TheQuickQSoftware,DuringOperation ............................... 7-2 TestingVoiceChannelCards.......................................... 7-2 The ACD Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 TheCentralCallProcessor ........................................... 1-4 The Digital Voice Announcers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 TheOptionalWallboard............................................. 1-4 The Telephone Switching System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 ToolsAndHardwareRequired ......................................... 2-2 Troubleshooting,TestingAnd ......................................... 7-1 U UnderstandingTheManualOrganization.................................... 1-1 Understanding The System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Upgrading The System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13 UsingQuickQWith A Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 UsingQuickQWithAMouse......................................... A1-1 UsingSystemSizingOptions.......................................... 1-3 UsingTheMouse ............................................... A1-1 UsingTheWallboardOption .......................................... 1-3 V Viewing The ACD Line-Setup Add Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 ViewingTheACDLine-SetupWindow .................................... 5-5 Viewing The EditQuickQLine-SetupWindow ................................ 5-7 Viewing The Error Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Viewing The Overflow Extension Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 Viewing The Printer-Setup Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10 Viewing The Supervisor/Manager Sign-in Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 ViewingTheSystemAccessWindow ..................................... 5-2 Viewing The System-Setup Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Viewing The Technician Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Viewing The Voice Port Configuration Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9 VoiceCardPackageContents.......................................... 2-2 VoiceChannelBoard,ReviewingThe ..................................... 6-2 VoiceChannelCards,InstallingTheNew ................................... 8-1 VoiceChannelCards,Testing.......................................... 7-2 Voice Port Configuration Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9 VoicePortStatusUtility,ExaminingThe ................................... 7-5 W Wallboard,TheOptional ............................................ 1-4 WallboardOption,UsingThe.......................................... 1-3 Window Graphic InQuickQ......................................... A1-2 Wiring TheQuickQSystem........................................... 3-1 Publication IndexIMI66-130 4–IndexSoftware Revision 3.0
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising for the interpretation of the information contained herein. The information contained herein does not purport to cover all details or variations in equipment nor to provide for every possible contingency to be met in connection with installation, operation, or maintenance. Should further information be desired, or should particular problems arise which are not covered LIMITED WARRANTY The initial hardware and software of all Comdial Corporation (“Comdial”) products shall be referred to collectively herein as the “Product”. Products containing some other manufacturer’s warranty are warranted solely by the manufacturer thereof as set out in such warranty and are sold by Comdial strictly “as is”. Comdial warrants, only to its purchaser and its authorized dealers, that, under normal operating conditions, (a) the Product hardware (except for fuses, lamps and other consummables) and the medium on which the Product software is contained will be free from defects in material and workmanship, and (b) the Product software will perform substantially in accordance with the Product specifications established by Comdial, in each case for the period specifically stated in the installation manual, user guide or other literature accompanying or for the Product, measured from the manufacturing date stamped on the Product hardware or software, as the case may be, provided however, development products, i.e., products which have not yet been approved by Comdial for production, are sold pursuant to Comdial’s field trial agreement and are warranted as set out therein. Comdial’s sole obligation under this warranty or under any other legal obligation with respect to the Product is to repair or replace, at its option, the Product at its Charlottesville, Virginia, headquarters, free of charge, if the Product is deemed defective by Comdial during the warranty period, with refurbished or new equipment or parts, at Comdial’s option, when the Product is returned to Comdial, freight or postage prepaid, during the warranty period, provided however, if Comdial is not able, using reasonable efforts, to cure or correct a defect, Comdial’s sole obligation shall then be to refund (or cause to be refunded) an equitable portion of the price Comdial was paid for the Product. This warranty does not apply if, in the sole judgement of Comdial, the Product, or any part(s) or component(s) thereof, have been improperly installed or installed or used in combination or in assembly with hardware or software not supplied by Comdial and which are not compatible with the Product or which are of inferior quality, design or performance, or the Product, or any part(s) or component(s) thereof, have been improperly handled, misused, abused, altered, tampered with, accidentally damaged, or damaged or malfunction or fail to function due to neglect, negligence, contamination (by liquid or otherwise) or as a result of any other causes beyond Comdial’s reasonable control, including extraordinary wear and tear and acts of God such as fire, flood, water, or lightning or other incidence of excessive or insufficent voltage or failure to follow instructions. Repair, wiring, or alteration of the Product other than as specifically authorized by Comdial or its authorized repair agent is prohibited and will void this warranty. This warranty does not cover costs associated with installation, removal, or reinstallation of the Product. Comdial does not warrant that the Product is compatible with all telephone or switching systems or that the Product is invulnerable or immune from unauthorized or fraudulent use, or unaccounted for access to the Product. THIS WARRANTY IS EXCLUSIVE, BEING IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. LIMITATION OF LIABILITY WITHOUT EXPANDING UPON THE FOREGOING WARRANTY, THE MAXIMUM LIABILITY OF COMDIAL UNDER ANY WARRANTY, STATUTORY, EXPRESS OR IMPLIED, IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT. COMDIAL SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO PROPERTY OR ANY OTHER LOSS OR INJURY, INCLUDING CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, SUCH AS LOSS OF PROFITS OR LOSS OF BUSINESS INFORMATION, DAMAGES DUE TO BUSINESS INTERRUPTION OR ANY OTHER PECUNIARY LOSS, EVEN IF COMDIAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR PUNITIVE DAMAGES, RESULTING FROM THE PURCHASE, POSSESSION, INSTALLATION, OPERATION, REPAIR, USE OF OR INABILITY TO USE, THE PRODUCT, OR THE UNAUTHORIZED OR THE FRAUDULENT USE OF, OR UNACCOUNTED FOR ACCESS TO, THE PRODUCT, ALL SUCH CLAIMS BEING HEREBY EXPRESSLY WAIVED. THE PURCHASER’S EXCLUSIVE WARRANTY AND REMEDY SHALL BE ONLY AS STATED HEREIN. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. If the Magnuson Moss Act should be held to apply to the sale of the Product by a court of competent jurisdiction, the implied warranty of fitness for a particular purpose shall extend for one year from the date of manufacture. No Comdial dealer nor any other person or entity other than Comdial may extend or modify this warranty, and no such modification or extension shall be effective unless it is in writing. Warranty/rev1/lpf: 1/21/97