Comdial Quick Q Acd Installation Guide

							4.Place the highlight on the line withagent title
technicianand press theENTERkey. The screen
display changes to show thetechnician window
and the menu bar shows a series of four options(see Figure 5-4). SelectingMANAGERwill allow
access to the manager window. Further
descriptions are shown in theSystem Manager’s
Guide.
QQ52
QQ53
Figure 5-3. Viewing The Supervisor/Manager Sign-In Window
Figure 5-4. Viewing The Technician Window
Setting Up The Personal Computer IMI66–130, Section Five
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							Programming The OAI Number And Master Channel
The master channel refers to a DXP digital station port that you have reserved for call processing control.
1.After signing into thetechnician accesslevel,
select thesystem-setupoption. Hold down the
ALTkey and press theYkey or highlight
system-setupand pressENTER.Thesystem-setup
options will open. See Figure 5-5 for details.
2.Select theQuickQ master setup. Hold down the
ALTkey and press theMkey or press the
ENTERkey withQuickQ master setup
highlighted. Enter the intercom number of an
unassignedDXP digital station port, then press
theENTERkey. For the Master 2 extension, enter
the intercom number of a secondunassignedDXP
digital station port. The cursor will advance to theOAI codeoption. Select the OAI code to use for
QuickQ(01—64). The number that you use here
must match the OAI button number that you
assigned to the agent and supervisor’s telephone in
stationbuttonmapping.3.To save the changes, press and hold theALTkey
and press theSkey. Thesave changes?window
will open with aYes Nooption.
4.To select theyesoption, use theTABkey or the
left arrow key to highlightyesand press the
ENTERkey.
QQ54
Figure 5-5. Viewing The System-Setup Window
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							Adding Lines ToQuickQ
The system divides its add option menu into four catagories. These catagories include the following items:
(1) Line Name—ACD line names can be up to seven characters in length. The names are displayed on the LCD of
the agent’s telephone while that station is logged into the QuickQ system.; otherwise, the DXP line name shows in
the display.QuickQcall reports use the ACD line name while SMDA/SMDR reports use the DXP line name.
(2) Group—This is the ACD group that the system associates with the lines. There are 16 groups available plus an
External Transfer Lines selection (Ex Trans.). The Ex Trans. selection allows the proprietary voice mail system or
an operator to transfer lines to theQuickQsystem. Transfers must be to a group intercom associated with a desired
ACD group. To ensure proper operation, you must give the master voice channels access to the group intercoms
being used. TheQuickQsystem associates particular group intercom numbers with each of the 16 ACD groups.
That association is as shown on the following chart. The system only supports the use of unscreened transfers.
(3) Subgroup—This catagory usually remains at its default value of LNGP1 unless the site has several line types
(such as WATS FX, Local) and you must differentiate between them.
(4) Line Number—This is the DXP line port. Enter it in a three-character format (for example, line 1 = 001).
Use this procedure to add lines to theQuickQsystem .
1.Open thetechnician accesslevel and select the
system-setupoption. Either press and hold the
ALT key and press theYkey or highlightsystem
setupandpresstheENTERkey. The
system-setupoptions will open.2.To select theQuickQ line setup, press the down
arrow key to highlightQuickQ line setupoption
and press theENTERkey. TheQuickQ line setup
window will open (see Figure 5-6).
QQ55
Gp 1 Gp 2 Gp 3 Gp 4 Gp5 Gp 6 Gp 7 Gp 8 Gp 9 Gp10 Gp 11 Gp 12 Gp 13 Gp 14 Gp 15 Gp 16
4201 4202 4203 4204 4205 4206 4207 4208 4209 4210 4211 4212 4213 4214 4215 4216
4217 4218 4219 4220 4221 4222 4223 4224 4225 4226 4227 4228 4229 4230 4231 4232
4233 4234 4235 4236 4237 4238 4239 4240 4241 4242 4243 4244 4245 4246 4247 4248
4249 4250 4251 4252 4253 4254 4255 4256 4257 4258 4259 4260 4261 4262 4263 4264
Figure 5-6. Viewing The QuickQ Line Setup Window
Setting Up The Personal Computer IMI66–130, Section Five
Software Revision 3.0 Setting Up The Personal Computer 5 – 5 
						

							3.To select theaddoption, press and hold theALT
key and press theAkey. TheQuickQ line setup
addwindow will open with the highlight in the
line namebox. See Figure 5-7. Type the name for
the line (limited to 7 characters) and press the
ENTERkey.
4.To select the line’s assigned ACD group, press the
up or down arrow key to change between the
groups, and press theTABkey to select the group
required. Alternately, you can press theENTER
key to make the list of the groups appear, use the
arrow keys to highlight the selection, press the
ENTERkey, and pressTABto select. the group.
5.To select the line’s ACD line subgroup, press the
up or down arrow key to change between the
subgroups, and press theTABkeytoselectthe
subgroup required. Alternately, you can press the
ENTERkey to make the list of the subgroups
appear, use the arrow keys to highlight the
selection, press theENTERkey, and press the
TABkey to select the subgroup.
NOTE: The line names must be unique. The system
uses this name in the reports and displays it on
the ACD agents telephones when QuickQ
presents the line to the telephone. These line
names do not affect the DXP names for the
lines.
6.Highlight theLine No.box, enter the three-digit
number for the DXP line port where you have
physically connected the line, and press the
ENTERkey.
7.To save the line programming select the
create-lineoption, press and hold theALTkey
andthenpresstheCkey. Thecreate new line?
window will open. HighlightYesin this window
and press theENTERkey to save the line
programming.
8.If a line is assigned to a line subgroup that does not
exist,QuickQwill open thecreate new
line-subgroup?window. HighlightYesand press
theENTERkey to save a new line subgroup.
9.To close theQuickQ line setup ADDwindow press
theESCkey.
10.Press and hold theALTkey and press theSkey to
save programming to the hard drive. Select YES
when the Save Line Setup? window opens.
NOTE:The Save_to_Disk will enable the line if the
system is active.
QQ56
Figure 5-7. Viewing The ACD Line Setup Add Window
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							Deleting Lines FromQuickQ
Use the following procedure to delete lines from theQuickQsystem.
1.Sign into the technician access level and select the
system-setupoption. Either press and hold the
ALT key and press theYkey or highlight
system-setupand press theENTERkey. The
system-setupoptions will open.
2.To select theQuickQline setup, press the arrow
key to highlightQuickQ line setupand press the
ENTERkey. TheQuickQ line setupwindow will
open.
3.To delete an ACD line, press the arrow keys to
highlight the line you wish to delete, and press the
ENTERkey. Theedit QuickQ line setupwindow
will open (see Figure 5-8).
4.To delete the selected line, press and hold theALT
key and press theDkey. Thedelete line?window
will open. HighlightYesand press theENTER
key to delete the line.
5.Press and hold theALTkey and then press theS
key to save programming to the hard drive. Select
YES when the Save Line Setup? window opens.
NOTE: If line is currently active, system will not delete
line. When you delete a line, exit and re-enter
the QuickQ program. This action makes the
change affective.
QQ57
Figure 5-8. Viewing The Edit QuickQ Line Setup Window
Setting Up The Personal Computer IMI66–130, Section Five
Software Revision 3.0 Setting Up The Personal Computer 5 – 7 
						

							Moving TheQuickQLines
Use the following steps to move ACD lines from one group to another group or from one line subgroup to another
line subgroup.
1.Sign into thetechnician accesslevel and select the
system-setupoption. Either press and hold the
ALTkey and press theYkey or highlight
system-setupand press theENTERkey. The
system-setupoptions will open.
2.To select theQuickQ line setup, press the arrow
key to highlightQuickQ line setupand press the
ENTERkey. TheACD line setupwindow will
open.
3.To select the ACD line that you wish to move,
press the ALT key to highlight the line,press the
arrow keys to highlight the line to be moved, and
press theENTERkey. TheEdit QuickQ line
setupwindow will open (see Figure 5-8).
4.To move the selected line to a different group,
press theTABkey once to advance the highlight
to thegroupcolumn. Press the arrow keys to
change between the groups. Press theTABkey to
select the group required. Alternately, you can
press theENTERkey to display the list of the
groups, use the arrow keys to highlight the
required selection, press theENTERkey, and
press theTABkey to select the group required.
5.To move the selected line to a different line
subgroup, press theTABkey once to advance thehighlight to thesubgroupcolumn. Press the arrow
keys to change between the subgroups. Press the
TABkey to select the subgroup required.
Alternately, you can press theENTERkey to
display the list of the subgroups, use the arrow
keys to highlight the required selection, press the
ENTERkey, and press theTABkey to select the
line subgroup required.
6.To save the line programming, select theupdate
option, press and hold theALTkey and then press
theUkey. Thesave changes to line?window will
open. HighlightYesin this window and press the
ENTERkey to save the line changes.
7.Press and hold theALTkey and then press theS
key to save programming to the hard drive.
Select YES when thesave line setup?window
opens.
NOTE: You cannot use this procedure to change the
line number. To change a line number, delete
the line with the current number and then add
the line with a new line number. When you
make a change to the program, exit and
re-enter the QuickQ program. This action
makes the change effective.
External Transferring To Line Subgroup
This feature allows an auto-attendant or other external device to transfer a call to a specific subgroup within the
group selected.
When the system has been properly modified, you can program the line subgroup for external transfer in the
QuickQLine Setup window (Figure 5-6).
NOTE: The line subgroup must be created manually in supervisor programming for this feature to operate.
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							Programming TheQuickQ Voice Ports
The following steps allow you to program the voice port information thatQuickQrequires to control the voice
ports.
1.After you have opened the technician access level,
select thesystem-setupoption. Press and hold the
ALT key and press theYkey or highlightsystem
set-upand press theENTERkey. The
system-setupoptions will open.
2.To select thevoice port configurationoption, press
the up or down arrow key to highlightvoice port
config.,thenpresstheENTERkey. Thevoice
port configuration window will open (see Figure
5-9).
3.Press theTABkey to highlight the box forvoice
port 01under thestationcolumn. Enter the
intercom number for the first voice port and press
theENTERkey. The highlight will now be under
thetypecolumn.
4.To change between thenot used,DVA01, and
DVA16option, press the up or down arrow key.
Press theTAB,key to select the option required.
Alternately, press theENTERkey and thenot
used, DVA01,andDVA16options will appear.Use the up and down arrow keys to highlight the
selection required and press theENTERkey.
Press theTABkey to select the option required.
Only one type of DVA unit can be selected at a time.
NOTE: “Not used” disables the voice port.
5.Use theTABkey to advance to the next voice port
to be set up. Repeat steps 3 and 4 as required.
6.After you have set up all the voice ports used in
QuickQ, save the programming. Press theALT
key and theSkey to save programming to the hard
drive. Thesave voice port configuration?window
will open with aYes Nooption.
7.Press theTABkeytoselecttheyesoption or press
the left arrow key to highlightyesand press the
ENTERkey.
QQ58
Figure 5-9. Viewing The Voice Port Configuration Window
Setting Up The Personal Computer IMI66–130, Section Five
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							Setting Up The DVA01
Use the following guidelines when setting up the DVA01.
1.Use dedicated DVA01 units forQuickQmessages.
2.Refer to the DVA01 operating instructions in your
DXP Digital Communications LCD Speakerphone
Reference Manual(GCA70-250 for Impact
telephones and GCA70-226 for DigiTech
telephones).
3.If you are using other DVA01 units for purposes
other thanQuickQ(DISA calls, for example),
unplug those units while recordingQuickQ
messages.
4.If you have two dedicated DVA01 units forQuickQ,
record two copies of your messages at the same
time. Note that you cannot have more than two
DVA01 units installed forQuickQ.
5.Verify programming results when you are finished
recording by checking the voice allocation (by
DVA) in the DXP programming printout.
6.Make sure that a DVA16 is not installed. The
QuickQ system cannot use both DVA types at the
same time.
DVA01 Limitations
When using the DVA01 withQuickQ, the following limitations apply.
1.QuickQcannot support more than two DVA01 units.
2.You can record only four messages and they must
be assigned to message numbers 44 through 47.
These message numbers are reserved forQuickQ.
3.QuickQcannot support both DVA16 and DVA01 at
thesametime.
4.You must control all DVA01 functions, like
recording or deleting messages, from the DXP
attendant’s station (station 10).
5.You can record messages on the DVA01 while
QuickQis active; however, if you are recording at
thesametimethesystemisreceivingacall,the
caller may not hear any recorded message.
6.The installer must know where theQuickQ
messages reside and program the appropriate
extension numbers using the voice port
programming screen.
7.Neither theQuickQtechnician nor the supervisor
can record or play DVA01 messages.
8.QuickQcannot display message limits for the
DVA01.
9.The DVA status, displayed in the CLOCK window,
always showsDVA01when the system is using the
DVA01.
10.The announcement (message) backup feature is
disabled.
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							Programming TheQuickQPrinter Information
Use the following steps to program the information required byQuickQto allow it to print to the data printer.
1.After you have opened the technician access level,
select thesystem-setupoption. Hold down the
ALT key and press theYkey or highlight the
system set-up and press theENTERkey. The
system-setupoptions will open.
2.To select theprinter setupoption, press the up or
down arrow key to highlight theprinter setup
option and press theENTERkey. Theprinter
setupwindow will open with the highlight under
theprinter typeselections. See Figure 5-10 for
details.
3.To select theprinter type,presstheupordown
arrow keys to highlight required printer and press
theTABkey to select it. The highlight will move
to theprinter portselections.To ensure reliable printout results, only use those data
printers that the menu lists. Data printers other than
the ones listed on the menu may not interface properly
with theQuickQsoftware.
4.To select theprinter port,presstheupordown
arrow keys to highlight the required port and press
theTABkey to select it. The highlight will move
back to theprinter typeselections.
5.To save the printer parameters, press and hold the
ALTkey and press theSkey. Thesave printer
configuration?window will open with aYes No
option.
6.To select theYesoption, either press theTABkey
or press the left arrow key to highlightYesand
press theENTERkey.
QQ59
Figure 5-10. Viewing The Printer Setup Window.
Setting Up The Personal Computer IMI66–130, Section Five
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							Programming The External Overflow Extensions
You can select up to four DXP personal or group intercom numbers to accept redirected unanswered calls. These
numbers must be intercom numbers that are not part of theQuickQACD group assignments. These overflow
extensions accept overflow calls from all 16 ACD groups. External overflow is associated with the inter group
overflow feature discussed in GCA70-336,System Manager’s Guide. That feature causes a call to overflow within
a group a maximum of four times. The fourth overflow is to the extension numbers that you set with this external
overflow feature. With that, further call processing occurs outside theQuickQenvironment.
1.After you have opened thetechnician accesslevel,
use the arrow keys to highlight the
integration-setupoption, and press theENTER
key to select the feature.
2.The display highlights theexternal overflow
selection. Press theENTERkey to select the
feature.
3.To assign theoverflow extensions, press theTABkey to select the desired overflow extension, and
type the intercom number. Repeat this procedure
until you have entered all desired overflow
extensions.
4.To save the overflow extension parameters, press
and hold theALTkey and press theSkey. The
save overflow extension?window will open with
theYes Nooption.
QQ60
Figure 5-11. Viewing The Overflow Extension Setup Window
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