Comdial Quick Q Acd Installation Guide

							Figure 1-1. Overviewing The QuickQ System
CAJS031G
QuickQ
Digital
Voice
Announcer
DXP
Digital
Communications
System
OO
Print
Scroll
Pa us e
Screen
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kNum
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InsDelEnter78
9
4
56
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F9 F10 F11 F12
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Cap Lock
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/Num
LockCaps
LockScroll
Lock
Digital LCD speakerphones
with interactive buttons
Central Call Processor
Central
Office
Lines
Station ports
Serial
Data
port
Serial Data Ports
COM4
COM2
COM1
[Additional Wallboards]
RS485
First WallboardLast Wallboard
RS232 End Of Line Terminator
Converter
Box
F1F2F3
F4
12
47F1F2F3F4
3
58069#
ABCT/CHOLDMEMOTA PTA L KGH IPRSDEFJKLTUVOPERMNOWXYCHARGEPOWER BATT
CHARGEScout900MX
Scout wireless telephone
1 .... upto .... 17
DVA01
DVA16 or
COM3
Remote
Maintenance
Device
Internal
Modem
Introducing The QuickQ System IMI66–130, Section One
Software Revision 3.0 Introducing The QuickQ System 1 – 5 
						

							This page remains blank intentionally. 
						

							Section 2
Installing The QuickQ System
This section provides the basic hardware installation requirements for theQuickQsystem.When installing a
Comdial DVA01 in place of aQuickQDVA16, refer to the installation instructions (IMI89-082) packaged with
the equipment.
Reviewing The Installation Check List
Review this list ofQuickQsystem components, suggested additional supplies, and required tools and hardware.
QuickQ Packages
There are threeQuickQpackages available for
upgrading an existing system to a version 3 system:
Product Code Application
ACDXPKA3 12 Agents
ACDXPKB3 48 Agents
ACDXPKC3 72 Agents
There are sixQuickQpackages available for newly
installed DXP or DXPPlussystems. In addition to the
items listed below in theQuickQPackage Contents,
these packages contain the DXP or DXPPlussoftware
and card:
Product Code Application
ACDXPKA3-swd 12 Agents (DXP)
ACDXPKB3-swd 48 Agents (DXP)
ACDXPKC3-swd 72 Agents (DXP)
ACDXPKA3-swp 12 Agents (DXPPlus)
ACDXPKB3-swp 48 Agents (DXPPlus)
ACDXPKC3-swp 72 Agents (DXPPlus)
Any DXP or DXPPlussystem using software 10A or
later is fully compatible with version 3.0QuickQ
described in this manual.
QuickQ Package Contents
All base lineQuickQpackages contain the following
items:
·Central Call Processor equipped as follows:
—Personal computer with 486 DX/66 or Pentium
â
processor, MS–DOSâoperating system, and 4
megabytes of RAM,
—VGA color monitor,
—540 or 850–megabyte hard drive and floppy disk
drives with appropriate controller boards,
—bus mouse,
—101-key extended keyboard,
·QuickQsoftware disks,
·QuickQ literature package
—GCA70-278 Agent’s User Guide
—GCA70-302 Supervisor’s User Guide
—GCA70-336 System Manager’s Guide
—IMI66-130 Technical Manual
—GCA40-110 Warranty/Registration Card
Installation Cable Kit Contents
The installation cable kit (product PK030-000)
includes three packaged assemblies. Each package
contains a standard three-pair line cord, and a
six-position modular jack. In addition, one package
contains a 9DBS to modular adapter while another
package contains a 25DBS to modular adapter. See the
table on page 3-1 for complete descriptions of these
packages.
Pentium is a registered trademark of Intel Corporation, and MS–DOS is a
registered trademark of Microsoft Corporation.
Installing The QuickQ System IMI66–130, Section Two
Software Revision 3.0 Installing The QuickQ System 2 – 1 
						

							DVA Package Contents
The DVA package (purchase part number
ACDXP-DVA16) is separately available and includes
theQuickQDigital Voice Announcer (DVA). The
DVA accessory kit (ACDXP-KIT) includes a 66-type
connector block that is factory-connected to a 25-pair
cable, a software disk, and a power cord). The cable is
terminated with a 50-pin D connector that mates with
a connector on the DVA.
Either one or two Comdial DVAs (DVA01) can be
used on theQuickQsystem as an alternative to the
DVA16. These DVA01 units connect directly to
station ports on the DXP or DXPPlus.
Voice Card Package Contents
The four-port DVA voice cards (ACDXP-VCC-4) that
you install in the DVA16 are also separately available.
You can install up to four of these cards in a DVA16
unit.
Optional Wallboard Equipment Required
When installing the optional wallboard for electronic
message displays, you must have a RS232 serial port
available on the central call processor (PC). This serial
port is needed for connecting the PC to the RS232 to
RS485 converter box. You can obtain an additional
serial card (product code ACDOPT-COM) for this
purpose and install it in any available card slot in the
PC. Configure the added serial port as COM4 and
IRQ10.
Software Packages
The following software packages are available for
software replacement or upgrade:
ACDXP-SWA3 12–Agent operation
ACDXP-SWB3 48–Agent operation
ACDXP-SWC3 72–Agent operation
Wallboard Operation
ACDXP-WALLSW For optional wallboard
operation.
Sizing Options
ACDXP-SIZE1 First 12-port sizing disk
ACDXP-SIZE2 Second 12-port sizing disk
NOTE: A MAXIMUM OF TWO SIZING OPTIONS CAN
BE INSTALLED IN THE B OR C ACD
PACKAGES. YOU CANNOT EXPAND A
SIZING OPTION PACKAGE.
Online File Maintenance Kit
There is an online file maintenance kit available. It
includes the ACDReachoutsoftware plus a modem.
COMDIAL strongly recommends the use of this
option on all applications. The part number is:
ACDXPRM-PKM2
Additional Materials Required
Youwillneedtosupplythefollowingitems:
25-pair cable and 6-wire cable for house wiring,
66-type station connector block, four or eight foot
section of 3/4–inch thick plywood backboard, four #8
x 3/4–inch wood screws, AC power surge protector
(recommended).
Also, if you are using the wallboard option, you will
need a 25- to 9-pin adapter if you plan to use a 25-pin
connector on the ACD for connection to the RS232 to
RS485 converter box.
Tools And Hardware Required
·Fasteners—wood screws, toggle bolts, or wall
anchors
·Screwdriver—to match fasteners
·Electric drill—if prepared holes are required
·Connecting tool—for fastening wires to a 66-type
connector block
·Crimping tool—for 623-type modular plugs
For Optional Wallboard Mounting—
·Allen Wrench (9/16 in.)
·Pivot brackets (2)
·Hanging brackets (2)
·Star washers (4)
·Screws (1/4–20 x 0.50 in.)(2)
·9–32 x 0.25 in. Allen screws (4)
IMI66–130, Section Two Installing The QuickQ System
2–2InstallingTheQuickQSystem SoftwareRevision3.0 
						

							Mounting Considerations
Attach the DVA16 cabinet vertically to any sturdy,
flat surface or vertically rack-mount if desired.
Vertical mounting promotes proper convection air
flow for cooling purposes.
Because of the current listing requirements of UL
1459, the length of the AC line cord on the equipment
cabinet is a maximum length of five feet; therefore,
the cabinet must be located within four feet of a proper
electrical outlet. The equipment requires a dedicated
115 VAC 15–AMP circuit, with a third-wire ground,
supplied to a standard electrical outlet (NEMA
5-15R).
Be sure that the mounting location is secure, dry,
provides adequate ventilation, and is not exposed to
direct sunlight or a strong magnetic field. Be sure that
the temperature range of the location is within 32-122
degrees F (0-35 degrees C), and the relative humidity
is less than 90 percent non-condensing.If the mounting surface is damp or if it is of a concrete
or masonry material, you must attach a backboard to
the mounting surface to be used for equipment
mounting. Suitable mounting backboards are
available commercially or you can construct one using
3/4-inch plywood cut to size.
When installing an optional wallboard, select a
location where the wallboard will not be in the direct
sunlight and will be clearly visible by the maximum
number of agents for whom the wallboard’s messages
are intended. Make sure the ceiling or wall surface to
which you will be mounting the wallboard is solid
enough to support an object four times the wallboard’s
weight. Locate the wallboard close to a standard 115
VAC wall outlet. Finally, make sure you select an area
for the wallboard that is well ventilated and where the
ambient temperature does not exceed 120°F/49°C.
Do not exceed the maximum RS232 cable distances
specified in the section below.
Mounting The Equipment
Typically, you should mount theQuickQDVA cabinet
near the DXP installation; however, you can locate the
DVA cabinet at a maximum distance of 1000 feet
from the DXP if you use #24 twisted-pair wiring.
Because of RS232 wiring considerations, you must
locate the Central Call Processor (personal computer)
within 500 feet of the DXP and DVA cabinets. If you
exceed this distance, you must install limited distance
modems at either end of your cable run.
When usingQuickQwith a DXPPlusat 19200 baud,
locate the PC within 50 feet of the DXPPlusbecause
of RS232 transmission limitations at that baud rate.
Mounting The DVA16 Cabinet
1. Unpack and carefully inspect all equipment for
shipping damage. Notify the shipper immediately
of any damage found. Verify that the packages
contain all parts and accessories needed for proper
installation and operation.
2. If a backboard is required at the mounting location,
attach it securely to provide a stable mounting
surface for the equipment.
3.Hold the DVA cabinet against the mounting
surface, level it, and mark the location of the two
upper mounting holes.
4. Drill holes in the mounting surface of a proper size
to accommodate the hardware being used.
If necessary, prepare these holes with inserts,
anchors or other attachment devices as dictated by
the type of mounting surface.
5. Insert the two top screws into the mounting surface
and tighten them to within approximately 3/16-inch
of the surface.
6. Hang the cabinet on the top screws using the
mounting holes located on the rear of the cabinet.
Note that these holes are elongated with an
enlargement at one end. This feature allows the
cabinet to snap down on the screws to secure the
mounting when the cabinet is hung on them.
7. Install the remaining two mounting screws through
the lower mounting holes in the DVA cabinet and
into the mounting surface.
8. Tighten all four screws into place.
9. Mount theQuickQ-supplied and wired 66-type
connector block near the DVA cabinet (typically
within 5 feet or less).
Installing The QuickQ System IMI66–130, Section Two
Software Revision 3.0 Installing The QuickQ System 2 – 3 
						

							Mounting The Optional Wallboards
The installation procedure stated here is intended as a
guide to supplement the installation instructions
included with the wallboards.
1.Unpack and carefully inspect all equipment for
shipping damage. Notify the shipper immediately
of any damage you find. Verify that the packages
contain all parts and accessories needed for proper
installation and operation.
2.After deciding on the location for the wallboard,
you will have to decide on whether to use a
wall-mount, ceiling mounting, or ceiling
suspension.
3.When suspending the wallboard from the ceiling,
you will need to supply the mounting hardware.
When selecting this hardware (swivel hooks, wall
anchors, S hooks, chains), make sure it is adequate
to support an object weighing at least four times the
weight of the wallboard.
4.To mount the wallboard directly to a wall or
ceiling, mark the locations for the fasteners and
attach the large ends of the two supplied pivot
brackets using suitable fasteners (no. 8 or no. 10
screws for solid wood surfaces or wall anchors for
drywall).
CAUTION
Do not plug the wallboard into the wall
outlet until it is completely mounted.
5.
For wall mounting, when you have the two pivot
brackets securely attached to the wall, position thetwo hanging brackets by loosening the two # 8
Allen screws in each bracket and sliding the
brackets in the channel on the rear of the case.
When you properly position the hanging brackets,
tighten them in place by tightening the # 8 Allen
screws.
For ceiling mounting, use the same procedure only
you must first remove the two end caps from the
wallboard by removing two screws from each end
cap. Take care not to touch any of the exposed
electronics while the end caps are removed. With
the end caps removed, you can then slide out the
hanging brackets from the rear channel and insert
them into the top channel. Replace the end caps.
The hanging brackets will now slide back and forth
in the top channel of the case. When you have them
correctly positioned, tighten the two # 8 Allen
screws in each bracket.
6.Align the hanging brackets on the wallboard with
the pivot brackets attached to the wall (or ceiling)
and attach the hanging brackets to the attached
pivot brackets with two 1/4-20-inch screws (one in
each end) and two star washers on each end—one
star washer on either side of the pivot bracket.
7.When using a suspended ceiling mount, do not use
the pivot brackets. Instead, securely attach two
appropriate fasteners such as swivel hooks to the
ceiling in the proper location to match the hanging
brackets on top of the wallboard. Attach the
wallboard to the ceiling fasteners with two sturdy
chains and S hooks.
IMI66–130, Section Two Installing The QuickQ System
2–4InstallingTheQuickQSystem SoftwareRevision3.0 
						

							Section 3
Wiring The QuickQ System
TheQuickQDigital Voice Announcer (DVA) includes one to four voice channel cards with each card providing
four voice ports. Before wiring, insure that there are sufficient DXP digital station ports available at a station
connector block to interface with the available DVA voice ports (maximum of 16 required). When using the
master channel setup, you need two additional station ports.
CAUTION
You must connect all four voice ports from each voice channel card to station ports
from the same DXP station board or the QuickQ system will not function properly.
Wire the installed equipment using the PK030-000
installation cable kit. The cable kit includes the
separately-packaged, factory-wired items described in
the following list:
Package Item Contents
PK030-001
ACD, Mod. Jack
Connects DXP to
ACD OAI via
QuickQconnector.(1) Standard six-position
modular jack
(1) Standard three-pair line
cord—six wires with the
standard roll in the pin out from
one end to the other
PK030-002
ACD, DB25S
Connects ACD
OAI to DXP via
QuickQconnector.(1) Standard six-position
modular jack
(1) Modular to 25-pin EIA
adapter with female DB25
connector
(1) Standard three-pair line
cord—six wires with the
standard roll in the pin out from
one end to the other
PK030-003
ACD, DB9S
Connects ACD
DVA viaQuickQ
connector.(1) Standard six-position
modular jack
(1) Modular to 9-pin EIA adapter
with female DB9 connector
(1) Standard three-pair line
cord—six wires with the
standard roll in the pin out from
one end to the otherIn addition to the cable kit components, you need the
OAI protect key and theQuickQPROTECKEY that
are supplied in theQuickQpackage. These keys
unlock the software and allow theQuickQsystem to
operate through the DXP’s open architecture interface.
TheQuickQpackage also supplies a 66-type
connector block that is pre-wired to a 25-pair cable
and a 50-pin connector. The cable connector mates
with the connector located on the DVA cabinet.
You must supply the following components:
·25-pair cable and a 66-type station connector block
to interconnect the DXP and the DVA,
·6-wire cable to interconnect the DXP and the
personal computer.
·(optional) DB25 to DB9 adapter.
·(used with optional wallboards): 9-wire, shielded,
type A cable to interconnect the RS232 to RS485
converter box and the personal computer.
·(used with optional wallboards): 2-pair, RS485
cable for interconnecting the wallboards and the
RS232 to RS485 converter box.
Wiring The QuickQ System IMI66–130, Section Three
Software Revision 3.0 Wiring The QuickQ System 3 – 1 
						

							Connecting The Personal Computer To The DVA
1.Locate the kit-supplied modular jack that is
labeled LINK ASSEMBLY FROM PC TO
66-BLOCK, and mount it within seven feet of the
computer location.
2.Select the kit-supplied modular to 9-pin EIA
adapter, connect it to the computer’s COM1 serial
data port, and secure the adapter with the screws
provided.
3.Use 6-wire cable to connect the modular jack that
you installed in step 1 with the QuickQ-supplied
66-type connector block.
4.Use a kit-supplied line cord to connect the
kit-supplied modular to 9-pin EIA adapter to the
jack you installed in step 1 per the following
house wiring table.
House Wiring Table
QuickQ 66-Type Connector
BlockKit-Supplied
Type 625A-6
Modular Jack
Clip Terminal Terminal
NamePins
45 RXD 4
46 TXD 3
47 no connection 2
48 GND 5
49 DTR 1
50 DSR 6
QUICK004
1
2
3
4
5 6
7
8
91
2
3
4
5
6
Front View
of 6-Conductor
Modular Jack
Rear View
of 9-Pin Female
EIA ConnectorDB9 Connector
Pin 1 = No Connection
Pin 2 = RXD
Pin 3 = TXD
Pin 4 = DTR
Pin 5 = GND
Pin 6 = DSR
QuickQModular To 9-Pin EIA Adapter
Figure 3-1. Detailing The Kit-Supplied Modular To 9-Pin EIA Adapter
RXD - Receive Data
TXD - Transmit Data
GND - Ground
DTR - Data Terminal Ready
DSR - Data Set Read
y
IMI66–130, Section Three Wiring The QuickQ System
3 – 2 Wiring The QuickQ System Software Revision 3.0 
						

							QUICK001
COM1 Serial Data Port
9-Pin D Connector
Rear View of
Typical Personal
Computer (PC)
Kit-Supplied
Modular
to 9-pin
EIA adapter
QuickQ-
Supplied And
Punched-Down
25-Pair Cable
6-Wire Cable
House Wiring
Kit-Supplied
3-Pair Line Cord
64
53
2
1
Front View of Jack
Kit-Supplied Type 625A-6
Modular Jack (LINK ASSEMBLY
FROM PC TO 66-BLOCK)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
501
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
45
46
48
49
50 Station 1
Station 1
Station 2
Station 2
Station 3
Station 3
Station 4
Station 4
Station 5
Station 5
Station 6
Station 6
Station 7
Station 7
Station 8
Station 8
Station 9
Station 9
Station 10
Station 10
Station 11
Station 11
Station 12
Station 12
Station 13
Station 13
Station 14
Station 14
Station 15
Station 15
Station 16
Station 16
RXD
TXD
GND
DTR
DSRB/W
W/B
O/W
W/O
G/W
W/G W/B
B/W
W/O
O/W
W/G
G/W
QuickQ-Supplied
Connector Block
QuickQ
Digital
Voice
Announcer
Clip TerminalTerminal Name Connector Block Modular
Jack Pins
4
45
3
46
2
47
5
48
1
49
6
50RXD
TXD
No Connection
GND
DTR
DSR
Figure 3-2. Connecting The Personal Computer To The DVA
Wiring The QuickQ System IMI66–130, Section Three
Software Revision 3.0 Wiring The QuickQ System 3 – 3 
						

							Connecting The Personal Computer To The DXP or DXP Plus
1. Locate a kit-supplied modular jack labeled LINK
ASSEMBLY FROM DXP TO 66-BLOCK FOR
PC, and mount it within seven feet of the DXP
cabinet.
2. Locate a kit-supplied modular jack labeled LINK
ASSEMBLY FROM PC TO 66-BLOCK FOR
OAI, and mount it within seven feet of the
personal computer.
3. Use 6-wire cable to connect the modular jacks that
you installed in steps 1 and 2 to the
QuickQ-supplied 66-type connector block per the
following house wiring table.
4. Select the kit-supplied modular to 25-pin EIA
adapter, connect it to the computer’s COM2 port,
and secure the adapter with the screws provided.5. Using a kit-supplied line cord, connect the DXP’s
serial data port 1 to the modular jack you installed
in step one. If you are using the DXP–Plus, you
must connect the PC to a serial data port on a
communications card (for more information on
communications card installation, see IMI89–190).
6. Using a kit-supplied line cord, connect the
modular to 25-pin EIA adapter that you installed
in step 4 to the modular jack you installed in step
2.
7. Connect the QuickQ PROTECKEY to the
computer’s 25-pin parallel connector.
House Wiring Table
Link Assembly From
DXP To 66-Block For
PC Modular JackQuickQ-Supplied 66-Type Connector Block Link Assembly From
PC To 66-Block For
OAI Modular Jack
Pins Terminal
NameClip Terminal Clip Terminal Terminal
NamePins
4 W/B 37 37 B/W 3
3 B/W 38 38 W/B 4
2 W/O 39 39 O/W 5
5 O/W 40 40 W/O 2
1 W/G 41 41 G/W 6
6 G/W 42 42 W/G 1
QuickQModular To 25-Pin EIA Adapter
1
2
3
4
5
6
7
8
9
10
11
12
1314
15
16
17
18
19
20
21
22
23
24
25
1
2
3
4
5
6
Front View
of 6-Conductor
Modular Jack
Rear View
of 25-Pin EIA
Female ConnectorDB25 Connector
Pin 1 = Frame Ground
Pin 2 = Transmit Data
Pin 3 = Receive Data
Pin 4 = Request To Send
Pin 5 = Clear To Send
Pin 7 = Signal Ground
QUICK003
Figure 3-3. Detailing The Kit-Supplied Modular To 25-Pin EIA Adapter
IMI66–130, Section Three Wiring The QuickQ System
3 – 4 Wiring The QuickQ System Software Revision 3.0