Comdial ExecuTech Model XE Key System Instructions Manual
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dl 66-064 ,- .:.“ .” : ,.-’ The model EB32-xx, DB32-xx, DB32S-xx, DB40-xx, and DB70-xx DSS/BLF consoles are all compatible \, with the XE system. The station port to which they are connected must be programmed as a DSS/BLF console port. The console keys are fixed for DSSlBLF operation beginning with station 10 and ending with the maximum station number in the system. The remainder of the keys are blanked and are unuseable for any other purpose. For this reason it is recommended that the larger consoles (DB40 and DB70) not be used unless absolutely necessary since the XE system has a maximum station capacity of System Description twenty-four stations thus leaving these consoles with a large quanity of blanked keys. The DB32S-xx Adjunct Feature Module can be used as either a DSS/BLF console or as an off-hook voice announce with handsfree answerback (OHVNHFAB) unit; however, it can not be used for both purposes at the same time. The station port must be programmed for whichever of these features that is required. The console feature allows DSS/BLF operation while the OHVAIHFAB allows voice announcing to a station already busy on a call and subsequent handsfree answering by that station user. 1-5
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description Of Standard Features IMI 66-064 _ : : ._j .- .* ; _. CHAPTER 2 . DESCRIPTION OF SYSTEM FEATURES SECTION 1 STANDARD FEATURES ADD-ON CONFERENCE (2 INTERNAL, 1 EXTERNAL PARTIES) This system feature allows a station, while operating in a private mode, to add another station to an outside call. ALL INTERCOM LINKS BUSY INDICATION When all intercom paths are busy, the system causes the intercom light at each station to be on steady. AUTO DIAL Each multiline station provides programmable dialing features. Softkeys can be programmed to store num- bers for automatic dialing purposes. The stored num- bers can be up to fifteen digits in length and can include line or intercom selection, numbers, #, %, pauses, and flash signals. A pause is stored each time the HOLD key is pressed, and a flash signal is stored each time the TAP key is pressed. The pause and flash intervals are programmable. Any softkey that does not have a line assignment can be programmed as an auto dial. Additionally, an auto dial number can be stored as a secondary function at every key programmed for direct station selection. Often used host PBX or CENTREX feature access codes can be stored at a softkey location to provide one-key access to the features. Also refer to the dis- cussions titled, AUTOMATIC PAUSE INSERTION, STATION SPEED DIAL, and PROGRAMMABLE DSS/BLF. AUTOMATIC HOLD TRANSFER TO INTER- COM (ANSWER HOLD) If the intercom line is selected while an outside line call is active, this system feature causes the outside call to be automatically placed on hold. AUTOMATIC REDIAL OF BUSY NUMBER OR UNANSW L RED CALL) Automatic redial of the last dialed number can be made available at every station through softkey programming (the station user must program a softkey for use as an auto redial key). With this feature, a ,, busy number or an unanswered call can be redialed repeatedly. Once automatic redial is activated, the sta- tion will select the line, automatically dial the number, and wait for a response. It will do this once a minute for approximately 10 minutes. The user must lift the handset to take immediate control if.the call is com- pleted. Users of the optional speakerphone station can take control by pressing the SPKR key instead of lifting the handset. AUXILIARY EQUIPMENT INTERFACE A non-key system telephone device or data device can be connected ahead of the common equipment on cer- tain line ports across the tip and ring leads. Special terminals in the line jack are provided for this purpose. The system can detect an off -hook condition in the connected device, and turn on the line status light at the key system telephone stations with access to the line to indicate the busy condition. AUXILIARY STATION RINGER INTERFACE The auxiliary station ringer interface provides “dry-con- tact” relay closures whenever station 17 rings. The contact closures track the ringing pattern of station 17, and can be used to control an external signalling device. When a particular station port is programmed to function as a PA port, the auxiliary ringer interface relay contacts automatically become supervisory con- tacts. They close when the PA port is called. In this a configuration, they are used to enable an external PA system. Also refer to the discussion titled, COMMON AUDIBLE RINGER INTERFACE. BACKGROUND MUSIC If an external music source is provided, background music can be turned on and off at individual stations. Background music automatically turns off during calls. Also refer to the discussion titled, EXTERNAL MUSIC SOURCE. BASIC KEY SERVICE (lA2) The system provides all of the basic, lA2-type, key service features. These features are: selective line pickup, common line pickup, multiline pickup, and hold. BATTERY BACK-UP (CHASSIS, CABLE, AND BATTERIES) Battery back-up assemblies including chassis, cable, and battery are offered as optional kits (available from 2-l
Description Of Standard Features IMI 66-064 Comdial). The assemblies are designed to connect directly to the un-interruptable power source (UPS) in- terface located on the common equipment chassis. No user intervention is required with this feature, and no class of service programming is required. BATTERY BACK-UP INTERFACE Provision has been made for attaching a Comdial provided optional battery back-up kit to give full unintermptable system power in case of an AC power loss. The switching and trickle charge circuitry are in the common equipment, while batteries, chassis, and cable are packaged as a separate option. When plugged into an active AC power source the common equipment will constantly charge the attached bat- teries with a trickle current. Built-in circuitry automat- ically switches to battery power when AC power is lost. With batteries at full charge, a fully loaded system will operate for a minimum of one hour without AC power. No class of service programming is required. CALL ANNOUNCE WITH HANDSFREE ANSWERBACK The internal speaker at each multiline station provides call-announce capability over the intercom link. A handsfree response to a call-announce call can be made. This response is transmitted by the microphone built into the handset. Also refer to the discussion titled, VOICE ANNOUNCE BLOCKI’NG CALL TRANSFER - SCREENED Screened call transfer allows outside calls to be trans- ferred from one station to another, via the intercom link, in one of two ways. If both stations have access to the line, a common line pickup transfer can be ef- fected. If the other station does not have access to the incoming line, transfer can still take place using the system transfer feature. For a screened transfer, a call is transferred to another station with a pre-transfer announcement by the transferring party. Transferring of calls is accomplished with the T/C (TRANS- FER/CON’FERENCE) key. FALLING STATION IDENTIFICATION If the station number of a calling station has been programmed into the DSS/BLF of a called station, the calling,station will be identified by the flashing BLF light at the called station. The lights adjacent to softkeys indicate status of DSS telephones: dark = idle, steady-on = in use, flash = calling, and flutter = call back request (if feature is available). c01vi~d~ AUDIBLE &NGER INTERFACE Connections are available at the key service unit which provide “dry-contact” relay closures whenever an incoming line rings. These contact closures track the ringing pattern and can be used to control an exter- nal signalling device. When a particular station port is programmed to be a PA port, the common audible ringer interface contact points automatically become supervisory contacts which close when the PA port is called. In this configuration, they are used to enable an external PA system. Also, see the discussion titled, AUXILIARY STATION RINGER INTERFACE. DIAL 0 FOR SYSTEM AtTENDANT The system attendant station (station 10) is signalled whenever the digit 0 is dialed on the intercom line. DIRECT STATION SEkCTION INTERCOM Refer to the discussion titled, PROGRAMMABLE DSSBLF. DISTINCTIVE RINGING The ringing cadence of an incoming call is the same as the ringing cadence of the TELCO, PBX, or CENTREX system. The ringing cadence of an inter- com call presents two tone bursts sounded every 4 seconds. : ., DO NOT DISTURB Any station can be set to a do-not-disturb mode using the SPKR key. While in this mode, the station will not ring on any incoming call nor will it accept an intercom call. A party making an intercom call to a statio’n set in the do-not-disturb mode hears a fast busy tone. The feature cannot be overridden by the calling party. END TO END SIGNALLING ON INTERCOM After an intercom call has been established, the sys- tem can continue to send dialing signals (DTMF tones) through the intercom path. This feature can be per- formed from every station in the system, and is used by peripherals such as an OPX accessory unit and voice mail equipment. @12PT CTRD TTL = END TO END SIGNALLING ON LINES After an outside call has been established, the system can continue to send dialing’ signals (DTMF tones) through the telco network and have them received at the distant end for inward calf completion (bank by phone, etc.). This conventional, off-hook dialing fea- ture can be performed from every station in the sys- tem. No class of service programming is required. HANDSFREE ANSWER I‘NHIBIT The MUTE key on a multiline station can be used to block all handsfree answerback response. This arran- 2-2
‘_ : ..’ Description Of Standard Features IMI 66-064 ., .: i’ .-: - . . _, .: gement will prevent a station user from monitoring another station site using the monitoring ability of the voice announce feature. When the key is pressed, all handsfree answerback is disabled thus inhibiting any off-site monitoring. The speaker light will flash to indi- cate that this feature is active. Also refer to the discus- sion titled, MUTE. HEARING AID COMPATIBLE HANDSET The station handset is compatible with magnetically- coupled hearing aids. I HOLD AND I USE INDICATIONS The light associated with a line key provides a visual indication of the status of that line. When a station user has a line in-use or on-hold at a station, the light indication provided at that station is of a different flash rate than the indication provided at the other stations in the system. INTERCOM CALL PROGRESS TONES Intercom call progress is marked by special tones. A steady tone is provided for dial tone. For tone sig- nalled intercom calls, a two-tone burst is sounded every four seconds at a called station and returned to the caller as ring back. For a voice signalled intercom call, a single tone burst is sounded at a called station and returned to the caller as ring back. When a called station is busy on an outside call, a two-tone burst is sounded every four seconds at the called station and returned to the calling station as ring-back. When a called station is busy on the intercom, a busy signal of one tone burst sounded each second is received at the calling station. INTERCOM LINE LOCKOUT Refer to the discussion titled, VOICE ANNOUNCE BLOCKING. INTERCOM LINE TIMEOUT Should the intercom line be selected with no dialing or other action taking place, the intercom will timeout after ten seconds, and return to an idle state. LAST NUMBER REDIAL Each station is provided with a last number redial fea- ture. This feature will save thirty digits of the last out- side number dialed. A newly dialed number will always automatically replace a previously dialed num- ber. Upon command, the system will choose a line and redial the saved number. The system will first choose the prime line if assigned and idle. If it is busy or unavailable, the system will choose any line as- signed to idle line preference. If they are unavailable, the system will chose the last line used at the station. If it is busy, no further choice is made. Also refer to the discussion titled, AUTOMATIC PAUSE INSER- TION. LINE PRESELECTION A line can be manually selected before lifting the hand- set (for handsfree dialing) or after the handset is lifted. MANUAL HOLD A key activated feature at each station will place an outside line on hold. Pressing the HOLD key holds the call, provides a distinctive flash rate of the line key indicator, and allows the user to access other station features. The holding station or any other station which has access to the line can retrieve the held call. MEMORY RETE;~;~;lWlTHOUT BAT- Independent of the optional battery pack, the system memory is electronically protected during AC power failures by an electronic component sometimes referred to as a “super-cap”. The stored program data will remain in memory for a minimum of 30 hours provided that the system has been powered con- tinuously for at least 30 minutes prior to the power failure or disconnection. MESSAGE WAITING Special dialing codes enable a station user to control the message waiting (MW) light at other stations in the system. When the message waiting light is turned on at a sta- tion, a call can be placed to the originating station to. pick up the message. MODULAR WIRING AND JACKS/4-CON- DUCTOR WIRE SYSTEM The system can be completely interconnected by employing industry standard 50-pin connectors and modular plug/jack combinations. Station wiring is small, 4-conductor, twisted-pair cable throughout the system. MOMENTARY KEYS WITH LED INDICATORS The station keys are momentary contact, press and release types. They provide line selection, call monitoring, and other feature selection. Visual indica- tion of the feature selection is provided by solid-state, long-life, light emitting diodes (LEDs). MULTILINE CONFERENCING This feature will allow one or more multiline stations to access two outside lines at the same time resulting in 2-3
Description Of Standard Features IMI 66-064 a conference arrangement. Conference transmission levels are not compensated. MUSIC INTERFACE (EXTERNAL SOURCE) A jack is provided on the common equipment for the connection of a customer-provided KX registered music source. Also refer to the discussions titled, BACKGROUND MUSIC and MUSIC-ON-HOLD. MUTE Each station has a MUTE key which, when pressed, will mute the handset transmitter (or internal microphone on speakerphones) to prevent the user’s voice from being heard by the distant party. The speaker light flashes to indicate a muted condition. The key provides push-on/push-off operation. Also refer to the discussion titled, HANDSFREE ANSWER INHIBIT. ON-HOOK DIALING Every multiline station provides manual and/or auto- matic dialing while the station handset is on-hook. An internal speaker monitors call progress for completion. The handset must be taken off-hook to provide the voice link on non-speakerphone stations. PBX/CENTREX/CENTRAL OFFICE COMPATIBLE System features and programmable keys support the requirements of most PBXs, Central Offices, and CENTREX systems. Numbers, #‘s, %‘s, program- mable pauses, and flash signals can be made a part of every stored number for access to host system fea- ture codes. POWER FAILURE TRANSFER A power failure line connection is available for install- ing an industry-standard telephone such as a Comdial model 2500-xx. The installed power-fail telephone is automatically connected directly across line 1 by the system whenever there is an AC power failure. Nor- mal origination and reception of calls through the power-fail telephone is possible during an AC power failure. The power-fail telephone is automatically dis- connected as soon as power is restored. POWER ON, VISUAL INDICATION The common equipment has a red LED which monitors the status of the system, and provides an “AC power-on” indication. PROGRAMMABLE KEYS Refer to the discussions titled, AUTO DIAL, PROGRAMMABLE DSS, and STATION SPEED DIAL. PROGRAMMABLE DSS/BLF (DIRECT STATION SELECTION/BUSY LAMP FIELD) :. : A multiline station user can store true, one-key, direct station selection (DSS) at any softkey location to cre- ate a DSS key. When this key is pressed, any active outside call is automatically placed on hold and an in- tercom call is automatically made to that previously stored station number. The visual indicators of the sta- tions programmed at the key locations form a busy lamp field (BLF). The BLF conveys station status to the user. An auto dial number can also be programmed as a secondary function at every DSS/BLF memory location. Also refer to the discus- sions titled, TONE OR VOICE SIGNALLING (INTER- COM) and AUTO DIAL. -1’ PULL OUT DIRECTORY Each desk mounted telephone is equipped with a pull out directory. This directory can be used for recording the system speed dial, station speed dial, or other fre- quently called numbers. SELF DIAGNOSTICS Each station can execute a self test when so enabled. This test verifies processor, indicator, and tone func- tions. Instructions for activating self diagnostics are provided in Chapter 5, Section 3 of this publication. SINGLE-DIGIT STATION DIALING Refer to the discussion titled, SYSTEM SPEED DIAL. SPEAKERPHONE (OPTIONAL) The optional speakerphone provides handsfree opera’- tion of all features, except voice signalled intercom calls. The handset must be lifted for this purpose. STATION SPEED DIAL Each station can be programmed to provide ten speed dial numbers at the keypad keys. Station speed dial numbers can be up to fifteen digits in length and can include line or intercom selection, numbers, #, +I+, pauses, and flash signals. A pause is stored each time the HOLD key is pressed, and a flash signal is stored each time the RECALL key is pressed. SUBDUED RINGING Subdued ringing is automatic at any station that is busy on an outside line. VOICE ANNOUNCE BLOCKING This feature allows the user to block voice announced intercom signatling by dialing a special code. 2-4
IMI 66-064 Description Of Prgrammable Features :. - , .t: .: ;‘,-..z,,.:.~’ SECTION 2 PROGRAMMABLE FEATURES ACCESS DENIED Access to particular lines can be denied at certain sta- tions in the system through system programming. This feature is programmable on a per line/per station basis as part of system or administration programming. ALL-CALL PAGING (VIA STATION SPEAKERS) All-call paging allows all of the stations to receive an- nouncements at the same time through the station speaker. Origination of announcements must be via a station handset. Each station can be programmed to receive and/or to originate an all-call page. The sys- tem default condition is that all stations have both receive and originate capability. The arrangement of paging as all-call is controlled by both system and ad- ministration programming. See the discussion titled, ZONE PAGING (VIA STATION SPEAKERS). AUTOMATIC ABANDONED HOLD RELEASE If a distant party abandons a hold condition and dis- connects, the central office (CO) will send a forward disconnect signal to the key system. When the key system detects this signal, it will drop the line from the hold condition and return it to service. The forward dis- connect signal may be either 50 msec. or 350 msec. and the key system is programmable to match this time interval. Both the system and the administration programming can be used to set the time interval be- tween hang-up and line-drop. AUTOMATIC PAUSE INSERTION When the system stores a dialed number for later redial, it automatically stores a pause whenever the user waits between digits. The automatic pause is in- serted in the stored number sequence at the point where the manual pause in dialing occurred. The wait time is programmable between 2 sec. and 750 msec. The wait period is programmable by system or ad- ministration programming. AUTOMATIC PRIVACY (PROGRAMMABLE) A line can be made private or non-private through class of service programming. In the private mode, a station has exclusive use of the line during a call. No other station can access that line unless it is included through the use of the add-on conference feature. In the non-private mode, all stations with that line ap- pearance can gain access at the same time (some- times known as common line pickup). A line is specified as private or non-private through system or administration programming. Also see the discussion titled, ADD-ON CONFERENCE and PRIVACY RELEASE. CALL PICKUP - DIRECTED A user at any station can dial a special prefix code, fol- lowed by the number of a ringing station, to answer a ringing call at that station. The feature can be enabled or disabled by system or administration programming. CALL PICKUP - SYSTEM A user at any station can dial a special code and answer a ringing call at any station in the system. The feature can be enabled or disabled by system or ad- ministration programming. CLASS OF SERVICE PROGRAMMING (FROM MAIN STATION) Both system and administration class of service (COS) programming is performed from station 10 after a base level programming step is entered. System COS programming is used by the installer to configure the system and assign the line conditions. Administration COS programming is used by the on-site administrator to reconfigure the system as required. Line condition assignment is not a part of administration program- ming. Refer to Chapter 4 for programming details. CLASS OF SERVICE PROGRAMMING (EACH LINE AND STATION) a Each line and station in the system can be programmed with a unique class of service operating condition. Class of service programming can be per- formed using instructions provided in Chapter 4. DEFAULT FUNCTIONAL PROGRAM At initial power up of the system, the operating fea- tures are set to a specific group of operating condi- tions (default conditions). The default conditions provide a complete operating system for normal use. The system can be left as a defaulted system or operating conditions can be reprogrammed if desired. A system can be defaulted at any time using the master clear procedure included with the system class of service programming; however, this action also clears all user stored auto dial and speed dial num- bers. DELAYED RINGING Refer to the paragraph titled, FLEXIBLE RINGING AS- SIGNMENTS. 2-5
IMI 66-064 Description Of Prgrammable Features’~ DSS/BLF CONSOLE (OPTIONAL) The DSS/BLF Console is designed to be a companion to any system station. It is useful with high call volume systems which require a dedicated call trans- fer location. The console provides a one-key direct station selection (DSS) intercom and an associated busy lamp field (BLF). It also provides one-key ac- cess to system-wide, all-call paging. The console is designed to be connected to any station port and serve as a companion to the station connected to the adjacent data-paired port. System or administration programming is used to program a station port as a DSS/BLF port. EXCLUSIVE HOLD Exclusive hold prohibits a held call from being retrieved by any other station. The exclusive hold con- dition also links the held call to the timed hold recall timeout feature. After timeout, audible and visual sig- nalling will occur and the exclusive hold condition will revert to a normal line hold condition. System or ad- ministration programming can enable this feature. EXTERNAL PAGI,NG IaNTERFACE A station port or line port can be programmed to inter- face with an,external paging amplifier. The paging amplifier can then be dial accessed through the station port or directly accessed through the line port from other stations in the system. DTMF tones can be dialed through the interface to make a zone selection if zone paging is provided by the external paging amplifier. System or administration programming can be employed to program a station port as an external paging port. Only system class of service program- ming can be used to program a line port as an exter- nal paging port. FLEXIBLE LINE ASSIGNMENT Refer to the discussion titled, SQUARE/NON- SQUARE SYSTEM. FLEXIBLE RINGING ASSIGNMENTS Ringing assignments are programmable on a per sta- tion/per line basis. Ringing can be controlled for every line that has an appearance at each station. Direct, or immediate, ringing can be programmed for some as- signed lines and delayed ringing programmed for others. Direct or delayed ringing is programmed through system or administration programming. HEADSET INTERFACE A station port can be programmed to allow the opera- tion of telephones which provide the user with a head- set option. Programming for this feature is through either system or administration programming. IDLE LINE PREFERENCE The system can be programmed on a per station basis to enable idle line preference. When idle line preference is enabled, taking the handset off-hook will automatically connect the station to any assigned line that is idle and has been arranged for this feature. The line key will not have to be pressed. This feature is mutually exclusive with prime line automatic. Programming for this feature is through either system or administration programming. LCD SUPPORT The common equipment can be modified with an op- tional up-grade kit which allow the system to support the use of LCD speakerphones having a Liquid Crystal Display (LCD). The LCD speakerphone ports are iden- tified by system or administration programming. LINE TYPE A line port is programmed as to type. The program type is chosen based upon the toll restriction that is to be applied to calls made over the line connected to that port. A line port is assigned as type 1 when any enabled toll restriction is to be applied with the first digit dialed. Such a line type is often assigned when a CO line is connected. A line port is assigned as type 2 when any enabled toll restriction is to be applied begin- ning with the second digit dialed. Such a line type is I , often assigned when a PBX or CENTREX line with any trunk access code other is connected. A line port is assigned as type 3 when any enabled toll restriction is to be applied beginning with the second digit dialed whenever that digit is a 9. If that digit is not a 9, no restriction is applied. Such a line type is often as- signed when a PBX or CENTREX line with a trunk ac- cess code of 9 is connected. Line types can only be selected as part of system class of service program- ming. MUSIC-ON-HOLD Music is provided to outside lines that are placed on hold if an external music source is connected to the system and the feature is turned on from station 10. System, administration, or attendant programming can be used to program this feature. MUSIC-ON-HOLD SYSTEM-WIDE ENABLE/DISABLE Music is provided to outside lines that are placed on hold if an external music source is connected to the system. Music-on-hold can be disabled system-wide by attendant action. Attendant programming is used to enable/disable this feature. Also refer to the discus- sions titled: MUSIC INTERFACE, and MUSIC-ON- HOLD. .. ‘. 2-6