Comdial Execumail Voice Processing System 6.5 Instructions Manual

Changing the System Conversation V6.5 
First Edition April 1994 
Copyright 0 19861994 Active Voice Corporation 
All Rights Reserved 
Printed in the United States of America 
ExecuMaiKB and QuickStart@ are registered trademarks of 
Comdial Corporation 
The entire program and user interface - including the structure, sequence 
and organization of the dialogue, the exclusively ‘yes’ and ‘no’ choices 
represented by ‘1’ and ‘2’, and each dialogue message - are protected by 
copyrights registered in the...

Changing fhe System Conversation Contents i 
Contents 
UsingThisGuide............................................ 1 
Changing the Conversation . _ . . . . . . _ . . . . . . _ . . . . . . . _ . . . . . . . . . . . . 2 
Understand the System Conversation Design 
Identify the Prompt Number 
Locate the Prompt on the Voice Prompt Editor Screen 
Record the Voice Field 
Conversation Overview . . . . . . . . . . . . . . .._................. 
The System Conversation 
Phrases and Phrase Names 
Prompts 
Prompt...

Changing the System Conversation Using This Guide 1 
Using This Guide 
This guide will help you customize the system conversation. The guide is 
designed to be used in conjunction with the Reference Manual, which describes 
how to record Opening Line prompts and other voice fields. The guide is divided 
into the following sections, 
Changing the Conversation gives the basic steps for customizing the system 
prompts, including how to use the lists at the back of the guide to identify 
the specific prompts...

2 Changing the Conversation Comdial 
Changing. the 
Conversation 
While you do not have to change the conversation on your system, some 
applications are more effective if you do. For example, two organizations may 
want to share a single system, or one organization may want to offer service in 
more than one language. 
You may want to change the system’s Opening Line. This allows you to greet 
callers with your organization’s name, offer a directory of extensions, and tell 
callers about any customized...

Changing the System Conversation Changing the Conversation 3 
Identify the Prompt Number 
Before you rerecord a prompt, you must first identify the complete number of 
the prompt you want to rerecord. The way to identify a prompt number depends 
on how you discovered the change you want to make: 
n . If you heard the part of the conversation you want to change while listening 
to the system conversation, you know the prompt text. 
n If you read the part of the conversation you want to change in the...

4 Changing the Conversation Comdial 
locate the Prompt on the Voice Prompt Editor Screen 
After identifying the number of the prompt you want to change, locate the voice 
field for that prompt on the Voice Prompt Editor Screen. 
NOTE: Prompts in the OP prompt set are stored in the Opening Line voice 
fields on the QuickStart Application Screen, Page 2. For details, see the topic 
Opening Line in the Reference Manual. 
1. Sign in at the system console and press [j5iX)-(P]. The Voice Prompt Editor 
Screen...

Changing the Svstem Conversation Conversation Overview 5 
Conversation Overview 
This section describes the system conversation and details each of its parts. 
The System Conversation 
The system conversation consists of phrases and prompts. Whenever the system 
reaches a point in the conversation where it needs to play a recording, that 
location is marked with a 
unique phrase. This phrase tells the system which 
prompts to play. 
Phrases and Phrase Names 
A phrase is a set of instructions that tells...

6 Conversation Overview 
Comdial 
If a prompt is used in more than one phrase, you should consider how the 
changed prompt will sound in each phrase before doing any rerecording. 
The system prompts are prerecorded in the system’s “voice” before the voice 
mail system is shipped. With the optional ExecuMail Fax Feature Package, the 
system conversation may include 500 to 1000 prompts. Prompts are stored on 
disk in a prompt set subdirectory by prompt number (for example, &SL\SL073). 
Prompt Sets, Prompt...