Comdial Dxp Correspondance Instructions Manual

DXf PeripheralsDXP Correspondence Manual
15.4
Digital Voice
Announce
ProgrammingThe digital voice announce device (DVA) is an optional line-powered
unit that connects to a digital station port and plays pre-recorded voice
prompts and dialing instructions to incoming callers on the direct
inward system access (DISA) lines..
Currently, DISA is the only DXP feature to take advantage of the
DVA’s voice prompting capability; therefore, for the DVA to
function, you must have DISA lines assigned and programmed....

DXP Correspondence ManualDXP PeripheralsUnderstanding The Line/Voice Option/DVA RelationshipsTake as an example a company with several departments; the .
company reserves all group-l messages for the sales department and
reserves all group-2 messages for the customer service department.
The company attendant records the group 1 and 2 message to have
meaning for the sales and customer service departments. The system
programmer assigns DISA lines 
1,2, and 3 to the sales department
and DISA line 
4,5, and...

DXP PeripheralsDXP Correspondence Manual31Password Prompt
32Account Code
33Dial Feature
34-37Day Routing l-4
38-41Night Routing l-4
42Reminder PromptThis message
prompts callers to
enter password for
access to advanced
DISA features
System plays this
message to callers
who request line
groups on systems
that require forced
account code entry
This message plays
after the caller
enters password for
advanced DISA
features
If system can not
provide DISA
callers with the
requested service, it
plays this...

DXP Correspondence ManualDXP Peripherals43Digit Collection
This message
prompts callers to
dial a code before
the system routes
their call. When
used with telephony
services, this dialed
code causes a
screen showing
caller’s
identification and
data to appear on
computer at called
station’s location.
System plays the
message requesting
the dialed entry
after a welcome
message and before
a day menu
message. Digit
collection message
plays first if there is
no welcome
message and plays
after the default...

Programming Intercoms For DVA MessagesFor each message type, you can assign up to ten intercom numbers
and assign a single-access digit to each of these intercom numbers.
You can assign feature codes as well as intercom numbers. For
example, if you have installed the Tracker Paging System option, you
can program the Tracker Pager access code 
(%8) to an appropriate
message and assign a single-digit dialing code to the access code,
allowing DISA callers to track their called party by dialing the...

DXP Correspondence ManualDXP PeripheralsRecording The DVA MessagesYou or the system attendant must record the messages that 
the*DVAplays to the callers. Record messages in one of two ways: either by
delivering them from the telephone handset at the attendant station or
by playing the contents of a professionally-supplied tape recording
into the DVA memory. Each DVA stores up to four unique messages.
The total message storage time is two minutes and you can divide this
time as necessary among the four...

15.5The computerized attendant operating position consists of the
PC A ffen&nf?z-based personal computer,
Position.
l
Programminga proprietary interface circuit board (factory-installed in the
computer expansion slot),
la customized keyboard,
l
a program diskette,
.
and all necessary cables for connecting the equipment to the
system.
The system will accept four PC attendant positions. Each PC attendant
position replaces one telephone from the system because a telephone
cannot be connected to the same...

Assigning Lines For PC Attendant UseChoose several lines that the PC attendant position can use for call
origination; assign them to line group 16; assign line group 16 to a
particular class of service, and assign that particular class of service to
the PC attendant position. The line key on the keyboard is fixed to
select line group 16. You must assign lines to line group 16 before the
attendant can select a line for use.
Assigning The PC Attendant Position
Text Messaging ButtonsUse this programming...

DXP PeripheralsDXP Correspondence ManualVoiceMail
IMI89-080, Installation Instructions For Installing Voice Mail
Equipment On The DXP Digital Communications System for voice
Programmingmail installation information), program the DXP to operate properly
with the voice mail system.
15.6After connecting a voice mail system to the DXP system (see
IArranging Station Ports For Voice Mail Use
After you have connected voice mail ports to the system station ports
through the appropriate interface devices (for...

Arranging Voice Mail Call Transfer Parameters-Automatic Attendant Transfer On Busy
(Station Menu, 7.29)
You can enable automatic attendant transfer on busy for individual
station ports if you wish. With this feature enabled, the system rings a
busy telephone when the voice mail system is attempting to transfer a
call to it, which gives the user the option of leaving his or her present
call and taking the new one. With the feature disabled, the busy
telephone is not signaled by the presence of a new call,...