Comdial Dsu II Non-LCD Telephone Reference Manual

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DSU and DSU II Series
Digital Telephone Systems
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Non-LCD Telephone Reference Manual 
						

							This reference manual applies to the following system and
telephone models:
System Models:
·DSU systems with software 20A and later.
·DSU II systems with software 4A and later.
Telephone Models:
·Impact SCS 8212S-** Rev. A and later.
·Impact SCS 8212N-** Rev. A and later.
·Impact 8124S-** Rev. A and later.
·Impact 8112S-** Rev. A and later.
·Impact 8112N-** Rev. A and later.
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims  all liability  relating to feature non-compatibility  or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.Ò
Ò
Ò
2/12/97
* Tri-Level Compression is
a registered trademark of
ACS Wireless, Inc. 
						

							Contents
1Introducing The Telephone........................... 1–1
1.1 UsingThisGuide ............................... 1–1
1.2 Overview...................................... 1–3
1.3 Using Your Speakerphone......................... 1–4
1.4 Knowing Your Telephone’s Functions............... 1–8
1.5 UnderstandingWhatTheLightsMean.............. 1–10
1.6 UnderstandingWhatTheRingsMean .............. 1–11
1.7 AdjustingYourTelephonePedestal ................ 1-12
2AnsweringCalls..................................... 2–1
2.1 AnsweringOutsideCalls ......................... 2–1
2.2 AnsweringIntercomCalls ........................ 2–1
2.3 UsingCallPickup............................... 2–2
2.4 UsingNightTransfer............................. 2–2
2.5 Responding To A Subdued Off-Hook
Voice Announcement............................. 2–3
2.6 UsingStationMonitoring......................... 2–3
3MakingCalls ....................................... 3–1
3.1 MakingCalls................................... 3–1
3.2 ManuallyDialingOutsideCalls.................... 3–1
3.3 UsingLineGroups .............................. 3–2
3.4 WaitingForALine(Queuing) ..................... 3–3
3.5 MakingIntercomCalls........................... 3–4
3.6 Using Subdued Off-Hook Voice Announce (SOHVA) . . . 3–6
3.7 AutomaticCallback.............................. 3–7
3.8 CallWaiting.................................... 3–8
3.9 AutomaticDialing............................... 3–8
3.10 Automatic Redialing (Auto-Redial)................. 3–9
3.11 Speed Dialing................................. 3–10
3.12 Last Number Redialing.......................... 3–11
3.13 Saved Number Redialing........................ 3–11
GCA70–244 Contents
Contents – 1 
						

							4PlacingCallsOnHold................................ 4–1
4.1 ManuallyHoldingACall ......................... 4–1
4.2 UsingExclusiveHold............................ 4–1
4.3 Using Direct Station Hold (parking a call to a station) . . 4–2
4.4 CallPark(parkingacalltoanorbit)................. 4-2
4.5 UsingTheHoldRecallFeature..................... 4-3
5TransferringCalls................................... 5–1
5.1 TransferringCalls—Screened...................... 5–1
5.2 TransferringCalls—Unscreened ................... 5–2
6ConferencingCalls .................................. 6–1
6.1 MakingSupervisedConferenceCalls ............... 6–1
6.2 MakingUnsupervisedConferenceCalls ............. 6–2
7Using The Other Telephone Features................... 7–1
7.1 Account Code Entry............................. 7–1
7.2 AutomaticSetRelocation......................... 7–3
7.3 Background Music.............................. 7–3
7.4 CallForwarding................................. 7–4
7.5 Activating The Call Forward Outside System (CFOS)
Feature........................................ 7–5
7.6 ExecutiveOverride .............................. 7–6
7.7 Service Observing............................... 7–6
7.8 DepartmentalStationOperation.................... 7–7
7.9 DoNotDisturb ................................. 7–8
7.10 Group Listening................................ 7–8
7.11 Mute Button.................................... 7–9
7.12 Paging........................................ 7–9
7.13 Personal Ringing Tones.......................... 7–10
7.14 Privacy....................................... 7–10
7.15 Pulse/Tone Switching........................... 7–10
7.16 Using Toll Restriction Override................... 7–11
7.17 Using The Optional Tracker Paging System.......... 7–12
7.18 Voice Announce Blocking........................ 7–14
7.19 Volume Control................................ 7–15
Contents GCA70–244
2–Contents 
						

							7.20 Understanding The Data Button Light.............. 7–16
7.21 Using The IMIST Module........................ 7–17
8Sending And Receiving Non-Verbal Messages........... 8–1
8.1 LightingTheMessageWaitingLight................ 8–1
8.2 Sending Messages To LCD Speakerphones........... 8–3
8.3 Sending Response Messages....................... 8–4
8.4 Station-To-StationMessaging...................... 8–4
8.5 AssistButtonMessaging.......................... 8–5
9ProgrammingYourTelephone ........................ 9–1
9.1 AutodialProgramming........................... 9–1
9.2 ProgrammingOutsideNumbers.................... 9–2
9.3 ProgrammingIntercomNumbers(DSS/BLF)......... 9–3
9.4 ProgrammingFeatureCodes....................... 9–3
9.5 StationSpeedDialProgramming................... 9–4
9.6 ResponseMessageProgramming................... 9–5
9.7 AutomaticRedialProgramming.................... 9–5
9.8 AssistButtonProgramming ....................... 9–6
9.9 TransferButtonProgramming ..................... 9–6
9.10 Subdued Off-Hook Voice Announce (SOHVA)
ButtonProgramming............................. 9–7
9.11 Group Listening Button Programming............... 9–7
10Operating Your Telephone With A DSS/BLF Console . . . 10–1
10.1 Operating Your Telephone With A DSS/BLF Console . . 10–1
1
1Troubleshooting Your Telephone..................... 11–1
Glossary ..............................................G–1
Index............................................. Index–1
QuickReferenceGuide..................... QuickReference–1
GCA70–244 Contents
Contents – 3 
						

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							Introducing The Telephone
1.1 Using This Guide
This user’s guide describes your Comdial Impact telephone and tells you
how to use it.
The sections in this introductory chapter help you become familiar with
your telephone’s controls and indicators. The remaining sections are
titled as follows:
1.2 Overview
1.3 Using Your Speakerphone
1.4 Knowing Your Telephone’s Functions
1.5 Understanding What The Lights Mean
1.6 Understanding What The Rings Mean
The operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:
2 Answering Calls
3MakingCalls
4 Placing Calls On Hold
5 Transferring Calls
6 Conferencing Calls
The special-purpose features of the telephone are grouped into one
chapter:
7 Using The Other Telephone Features
Your telephone provides several non-verbal ways to communicate using
lights and indicators. The descriptions of these methods are provided in a
separate chapter:
8 Sending And Receiving Non-Verbal Messages
1
GCA70–244 Introducing The Telephone
Non-LCD Reference Manual 1 – 1 
						

							You can program many of the buttons on your telephone to enhance the
unit’s versatility and usability. These programming instructions are found
in the following chapter:
9 Programming Your Telephone
Two DSS/BLF consoles are available for expanding a station’s memory
button capacity—a 24-button and a 48-button model. The operation of
these consoles is covered in the following chapter:
10 Operating Your Telephone With A DSS/BLF Console
For your convenience, a troubleshooting chart is provided in the
following chapter:
11 Troubleshooting Your Telephone
There is a Quick Reference chart listing the feature dialing codes in the
following chapter:
Appendix A Quick Reference Guide
Introducing The Telephone GCA70–244
1 – 2 Non-LCD Reference Manual 
						

							1.2 Overview
This user’s guide covers five different telephone models. The overall
operation of each telephone is very similar, but there are several
differences between the telephones:
•The 8112N and 8212N do not have speakerphone capability.
Therefore, you must lift the handset to perform any telephone
functions (making calls, answering calls, programming your
telephone, etc.).
•The 8112N and 8212N telephones cannot receive voice announce
calls.
•The 8112N and 8212N telephones cannot use the Group Listen
feature.
•The 8112N and 8212N telephones cannot use the Background Music
feature.
•The 8112N does not have any LEDs beside its programmable
buttons and, therefore, does not provide status indications for these
buttons.
•The 8112N does not have a MUTE key.
•The 8112N and 8212N does not have a handset volume control.
•The IMIST device will only work with the 8212S and 8212N
telephones.
•The 8124S and 8112S telephones have a rocker-switch style volume
control instead of separate VOLUME UP and VOLUME DOWN
buttons.
•Message waiting lights:
–on the 8124S and 8112S telephones, the message waiting light is
above the HOLD button,
–on the 8112N, the message waiting light is above the dialpad,
–on the 8212S and 8212N, there is a dedicated message button with
an associated light beside it.
•Only the 8212S and 8212N support the ICVOL handset with
independent volume control.
GCA70–244 Introducing The Telephone
Non-LCD Reference Manual 1 – 3 
						

							1.3 Using Your Speakerphone
On the speakerphone-equipped models (8124S-**, 8112S-**, and
8212S-**) the microphone and loudspeaker are farther away from you
than when you use a handset. Both the signal from the loudspeaker and
the signal to the microphone must be strengthened. When microphones
and loudspeakers are close together (such as in a speakerphone),
additional amplification typically generates a ringing sound (public
address systems do this if the volume is too high or the microphone is
too close to a loudspeaker).
Your speakerphone’s sound-activated switches allow either the
microphone or the loudspeaker to be on at a given time. This means that
sounds travel in only one direction at a particular moment.
•To manually place a call using your speakerphone,
1. Press the line button or theINTERCOMbutton.
2. Dial the number.
3. When party answers, speak toward the telephone.
•To autodial using your speakerphone,
1. Press the programmed button and talk when your party
answers.
•To answer a call with your speakerphone,
1. Press the line button with flashing red or orange light.
2. Speak toward the telephone to answer the call.
•To answer an intercom call with your speakerphone,
1. Press theINTERCOMbutton and speak toward the telephone
after hearing two short rings,
—OR—
If your system is configured for voice-first calling, speak to-
ward the telephone to answer the call after hearing the caller’s
voice.
•To end a call with your speakerphone,
1. PressSPEAKER.
Introducing The Telephone GCA70–244
1 – 4 Non-LCD Reference Manual