Cisco Spa 504G User Guide

							Using Advanced Phone Features
Using the Interactive Voice Response Menu on the Cisco SPA501G
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Using the Interactive Voice Response Menu on the 
Cisco SPA501G
The Cisco SPA501G provides an interactive voice response menu. You can enter 
options and receive information about the phone and its operation.
To access the IVR:
STEP 1Press the Setup button.
Enter the IVR option by pressing the numbers of the option, then press #. Some 
menus require entering of further information or numbers.
Typical options you might use are listed in the following table:
Number Option
100 Tells you if Dynamic Host Configuration Protocol (DHCP) is enabled.
110 Recites the IP address of the phone.
120 Recites the netmask of the phone.
130 Recites the gateway address.
140 Recites the MAC (hardware) address of the phone.
150 Recites the phone software version.
160 Recites the primary DNS server address.
170 Recites the HTTP port on which the web server listens. Defaults to 80.
180 Recites the IP multicast address (used by a 
Cisco Voice System to 
communicate with the IP phone).
220 Recites the method of call control (SIP or SPCP).
221 Set call control—enter the value for the call control method you want, 
then press #:
•0: SIP
•1:  S P C P
To  s a v e ,  p r e s s  1; to review, press 2; to re-enter, press 3; to exit, press *. 
						

							Using Advanced Phone Features
Using the Interactive Voice Response Menu on the Cisco SPA501G
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 62
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73738 Restore the phone to the factory default software and settings. 
Enter 1 to confirm, or * to exit. If you chose to reset, hang up to exit and 
begin the restore process.
87778 Restore the phone’s user settings to the default. (Clears all user settings 
such as speed dials.)
Enter 1 to confirm, or * to exit. If you chose to reset, hang up to exit and 
begin the restore process.
732668 Reboot the phone. After entering #, hang up to begin rebooting.
111 Set a static IP address. Enter the address (use * to enter the “.” value), 
then press #.
To  s a v e ,  p r e s s  1; to review, press 2; to re-enter, press 3; to exit, press *.
NOTEDHCP must be disabled to use this option; if DHCP is not 
disabled, you receive an error message.
121 Set a netmask. Enter the address (use * to enter the “.” value), then press 
#.
To  s a v e ,  p r e s s  1; to review, press 2; to re-enter, press 3; to exit, press *.
NOTEDHCP must be disabled to use this option; if DHCP is not 
disabled, you receive an error message.
131 Set a gateway. Enter the address (use * to enter the “.” value), then press 
#.
To  s a v e ,  p r e s s  1; to review, press 2; to re-enter, press 3; to exit, press *.
NOTEDHCP must be disabled to use this option; if DHCP is not 
disabled, you receive an error message.
161 Set the address of the primary Domain Name Server (DNS). Enter the 
address (use * to enter the “.” value), then press #.
To  s a v e ,  p r e s s  1; to review, press 2; to re-enter, press 3; to exit, press *.
181 Set the IP multicast address (used by a 
Cisco Voice System to 
communicate with the IP phone). Enter the address (use * to enter the “.” 
value), then press #.
To  s a v e ,  p r e s s  1. To review the value you entered, press 2. To re-enter, 
press 3. To exit, press *.
Number Option 
						

							Using Advanced Phone Features
Advanced Procedures for Technical Support Personnel
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Advanced Procedures for Technical Support Personnel
!
CAUTIONThese menus are used to configure and troubleshoot your phone and the phone 
network. You should not change these settings or perform these actions unless 
directed to do so by your phone administrator.
To access advanced menus on the Cisco SPA502G, Cisco SPA504G, Cisco 
SPA508G, Cisco SPA509G, Cisco SPA512G, Cisco SPA514G, follow the 
procedures below. For the Cisco SPA501G, many of these options can be 
performed in the IVR. See the “Using the Interactive Voice Response Menu on 
the Cisco SPA501G” section on page 61.
STEP 1Press the Setup button.
STEP  2Choose from the following options:
•Network: This setting is to configure and troubleshoot the network. You 
should not change this settings unless directed to by your Administrator as 
this can seriously alter your phone’s functions.
•Product Info: This setting displays the product name, serial number, 
software version, hardware version, MAC address and Client Certificate.
•Status: This setting displays the status of the phone, extension and line 
buttons.
•Reboot: See Rebooting Your Phone, page 64.
7932 Enable or disable the web server. Press 1 to enable or 0 to disable, then 
press #.
To  s a v e ,  p r e s s  1; to review, press 2; to re-enter, press 3; to exit, press *.
723646 Enable or disables access to the administrative (admin) login on the web 
interface. Press 1 to enable or 0 to disable, then press #.
To  s a v e ,  p r e s s  1; to review, press 2; to re-enter, press 3; to exit, press *.
Number Option 
						

							Using Advanced Phone Features
Advanced Procedures for Technical Support Personnel
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 64
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•Restart: Restarts your phone.
•Factory Reset: Resets your phone to the factory default settings.
!
CAUTIONIf you choose factory reset, you will return the phone to the original factory settings 
and will erase all current settings, including the directory and call logs. It is also 
possible that your phone extension will change.
•Custom Reset: Resets your phone to the latest customization profiles.
•Language: Changes the language on your phone (subject to availability and 
configuration by your system administrator).
Rebooting Your Phone
This setting is to configure and troubleshoot the network. You should not change 
this settings unless directed to by your phone administrator as this can negatively 
affect your phone’s function.
To reboot your phone:
Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, 
Cisco SPA512G, Cisco SPA514G:
STEP 1Press the Setup button.
STEP  2Scroll to Reboot and press select.
STEP  3Press ok.
Cisco SPA501G:
STEP 1Press the Setup button.
STEP  2At the IVR menu, enter 732668, then press #.
STEP  3Hang up to begin the reboot. 
						

							5
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 65
 
Using the Phone Web User Interface
Your Cisco IP Phone provides a web interface for the phone user that allows you to 
configure some features of your phone by using a web browser. Your phone 
system administrator can allow you to view the phone statistics and modify some 
or all of the parameters by using the web configuration utility. The features of the 
Cisco SPA phones that can be modified by the user by using the web 
configuration utility are described in this chapter; however, not all features are 
available on all phones.
This chapter contains the following sections:
•Logging in to the Phone Web User Interface, page 65
•TSaving the Configuration Profile, page 66
•Setting Voice System Parameters, page 67
•Setting Voice Phone Parameters, page 68
•Setting Voice User Parameters, page 69
•Viewing Call History Lists, page 71
•Using Your Personal Directory, page 72
Logging in to the Phone Web User Interface
To log into the web configuration utility:
STEP 1Get the IP address of your phone:
Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, 
Cisco SPA512G, Cisco SPA514G:
a. Press the Setup button.
b. Scroll to network and press select. 
						

							Using the Phone Web User Interface
TSaving the Configuration Profile
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c. Scroll to view Current IP. This is the IP address of your phone.
Cisco SPA501G:
a. Press the Setup button.
b. Enter 110, then press #. The IP address is recited.
STEP  2On your PC, open a Web browser window. Your PC must be on the same 
subnetwork as the phone.
STEP  3Enter the IP address in the browser address bar. For example, 192.168.1.244. The 
web configuration utility displays.
The web configuration utility has four main tabs: 
•Voice—Contains information about your phone, including the following sub-
tabs:
-Info—System, reboot history, product, status, extension, and line 
information (read only).
-System—Password and network settings.
-Phone—Screen saver.
-User—Call forwarding, speed dials, call waiting, privacy settings, and 
audio settings.
•Call History—Calls received and made from your phone.
•Personal Directory—Personal address book.
•Attendant Console Status—Information about Cisco SPA500S or 
SPA500DS Attendant Consoles, if installed.
TSaving the Configuration Profile
Click Submit All Changes when you have finished modifying the fields in the web 
configuration utility to update the configuration profile. The phone is rebooted and 
the changes are applied. 
						

							Using the Phone Web User Interface
Setting Voice System Parameters
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Click Undo All Changes if you want to clear all changes made this session and 
return to the parameter values set before the session began or since the last time 
you clicked Submit All Changes.
Setting Voice System Parameters
The voice system parameters control password protection for the phone 
configuration profile and the values used to identify the phone to the network. 
Typically a user should not modify these parameters.
The table identifies and describes the parameters in the System tab. 
Parameter Description
User PasswordAlphanumeric string that allows access to the configuration 
profile.
Connection TypeType of connection, DHCP or static.
Static IPStatic IP address, if the IP address is not assigned by a 
DHCP server. 
NetmaskSubnetwork mask.
GatewayGateway IP address.
HostNameHostname of the phone.
DomainNetwork domain name.
Primary DNSPrimary DNS server IP address.
Secondary DNSSecondary DNS server IP address. 
						

							Using the Phone Web User Interface
Setting Voice Phone Parameters
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Setting Voice Phone Parameters
The voice phone parameters control the screen saver.
The table identifies and describes the parameters in the Phone tab. 
Parameter Description
Screen Saver 
EnableChoose yes from the drop-down menu to enable the phone 
screen saver. Choose no to disable the screen saver.
Screen Saver 
WaitEnter the number of seconds that must elapse before the 
phone goes into screen saver mode.
Screen Saver 
IconChoose the icon that displays when the device is in screen 
saver mode from the drop-down menu. 
•Background Picture–message scroll.
•Station Time–station time displayed in the middle of 
the IP phone screen.
•Lock–A moving padlock icon. When the phone is 
locked, the status line displays a scrolling message 
“Press any key to unlock your phone.”
•Phone–moving phone icon.
•Date Time–station date and time displays in the 
middle of the IP phone screen. 
						

							Using the Phone Web User Interface
Setting Voice User Parameters
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Setting Voice User Parameters
The voice User parameters control the phone user options, such as caller ID and 
speed dial numbers.
The table identifies and describes the parameters in the User tab. 
Parameter Description
Cfwd SettingChoose yes from the drop-down menu to enable call 
forwarding. Choose no to disable the feature.
Cfwd All DestEnter the target phone number to where all calls are 
forwarded. When this field is anything other than blank, the 
phone rings once and the call is forwarded.
CFWD Busy DestEnter the target phone number to where all calls are 
forwarded when this phone is busy.
CFWD No Ans 
DestEnter the target phone number to where all calls are 
forwarded.
CFWD No Ans 
DelayEnter the number of seconds to delay before forwarding 
calls because there is no answer at your phone. 
Speed Dial XEnter the target a phone number, IP address, or URL that 
will be called or launched when you press the speed dial 
number. You can configure up to eight speed dials, one for 
each of the numbered keys 2 through 9. 
CW SettingChoose yes from the drop-down menu to enable call 
waiting. Choose no to disable the feature. Call waiting 
alerts you when you are on a call by ringing the phone and 
displaying a status message that you have an incoming call. 
If you turn call waiting off, incoming calls do not ring your 
phone when you are on another call, and the caller hears a 
busy signal or message.
Block CID 
SettingChoose yes from the drop-down menu to block your caller 
ID from displaying on another phone. Choose no to disable 
the feature. 
						

							Using the Phone Web User Interface
Setting Voice User Parameters
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Block ANC 
SettingChoose yes from the drop-down menu to block anonymous 
callers. Choose no to disable the feature. Blocking 
anonymous calls prevents a call with an unknown Caller ID 
from ringing your phone. For example, if a caller set their 
phone to not display their Caller ID, the call is considered 
anonymous. These callers receive a busy signal or 
message.
DND SettingChoose yes from the drop-down menu to enable Do Not 
Disturb. Choose no to disable the feature. When enabled, 
the Do Not Disturb feature to prevents incoming calls from 
ringing your phone. The IP phone screen indicates that Do 
Not Disturb is turned on for your phone. On the 
Cisco SPA501G, the Message Indicator Light blinks red 
when Do Not Disturb is enabled.
If you have voice mail configured, incoming callers are 
immediately sent to voice mail. If voice mail is not 
configured, callers hear a busy signal or a message.
Dial AssistanceIf dial assistance is enabled, when placing calls, you will 
see a list of matching, recently–dialed or received phone 
numbers on the IP phone screen as you begin dialing.
Preferred Audio 
DeviceChoose the preferred audio device from the drop-down 
menu. When you answer a call by pressing the line button, 
the audio is directed to the headset or the speaker.
Time FormatChoose the time format from the drop-down menu. Choose 
12hr to display the time as am or pm. Choose 24hr to 
display the time as a 24-hour clock. 
Date FormatChoose the date format from the drop-down menu. Choose 
month/day to display the date in month-day sequence. 
Choose day/month to display the date in day-month 
sequence. 
Text MessageChoose yes from the drop-down menu to enable text 
messaging from the phone. Choose no to disable the 
feature. 
Text Message 
from 3rd PartyChoose yes from the drop-down menu to enable receiving 
text messaging from others on the phone. Choose no to 
disable the feature.  Parameter Description