Cisco Spa 504G User Guide

							Installing Your Phone
Connecting Your Phone to the Network
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Connecting Your Phone to the Network
The phone can be connected to the network by using a Cat5e or higher Ethernet 
cable or through a wireless network connection.
Connecting Your Phone to the Wired Network
To connect the phone by using an Ethernet cable:
STEP 1Insert one end of the Ethernet cable into the network port on the RJ-45 phone port 
marked “SW.” 
STEP  2Insert the other end of the Ethernet cable into the device, such as a switch. 
Connecting the Phone to the Wireless Network
You can use a wireless device, such as a Cisco Wireless-N Bridge for Phone 
Adapters (WNBP), to connect the IP phone to a wireless network. This example 
procedure requires the Cisco PA100 power adapter to provide power to the 
Cisco WNBP. Cisco does not recommend connecting a PC to the network by using 
the phone when it is operating wirelessly.
To connect your phone to the Cisco WNBP:
STEP 1Configure the Cisco WNBP by using the Setup Wizard. 
STEP  2When instructed to do so by the Setup Wizard, insert the Ethernet cable of the 
wireless bridge into the RJ-45 phone port marked SW, located on the back of the 
IP phone base station.
STEP  3Connect the power cable of the Cisco WNBP to the power port on the phone 
base. 
STEP  4Connect one end of the IP phone power adapter into the power port of the 
wireless bridge.
STEP  5Connect the other end of the IP phone power adapter into an electrical outlet. 
						

							Installing Your Phone
Connecting a PC to Your Phone
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Connecting a PC to Your Phone
A PC can be connected to the network through the phone. Cisco does not 
recommend connecting a PC to the phone if the phone is connected to the 
network wirelessly.
To connect a PC to your phone:
STEP 1To provide network access to a PC, connect one end of a Cat5e or higher Ethernet 
cable (not provided) to the PC port on the back of the phone body. See Figure 1.
STEP  2Connect the other end of the Ethernet cable to the RJ-45 port on your PC. 
Connecting Wired and Wireless Headsets
The IP phones support headsets from different manufacturers. For a list of 
supported models, contact your reseller. Additional information can be found at 
the manufacturer websites.
Each brand and type of headset might require different steps for connection. 
Consult the documentation for your particular headset for more information. In 
general, to connect a headset:
•Wireless—Connect the headset telephone cord into the telephone port on 
the back of the IP Phone. 
						

							Installing Your Phone
Verifying Phone Startup
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•Wired headsets—Connect the 2.5mm connector from the headset into the 
headset port on the right side of the IP phone:
Verifying Phone Startup
After receiving power and network connectivity, the phone executes a boot-up 
sequence. During this sequence, phones with screens display the Cisco logo and 
then Initializing Network. All of the lights on the phone flash. 
After your phone is successfully connected to the network and receives a basic 
configuration, your phone line keys should glow green (on models with phone line 
keys).
On models with screens, the phone displays the standard menu for the phone. The 
date, name and number of the phone display on the top line of the IP phone screen. 
At the bottom of the IP phone screen, softkeys are displayed over their associated 
soft buttons. 
						

							Installing Your Phone
Updating Your Phone Firmware
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On models with no screen, such as the Cisco SPA501G, the lines glow green and 
you hear a dial tone when picking up the handset or pressing the speakerphone 
button.
If the phone does not start, confirm your installation and connections. If these are 
correct, try unplugging the phone and plugging it back in again. If you still do not 
see the display, contact your phone administrator or Internet Telephony Service 
Provider (ITSP).
Updating Your Phone Firmware
Your phone ships with pre-installed firmware. However, later firmware versions 
might be available that add features and fix problems with your phone. It is 
necessary to use the latest firmware for ideal performance.
!
CAUTIONIf you are using your phone with an Internet Telephony Service Provider system, do 
not update your phone firmware without consulting your service provider. Your 
provider can automatically update your phones without any action on your part 
necessary. 
To update your phone firmware, do one of the following:
•Download the firmware from Cisco.com and install it from your PC. (See the 
next section for instructions.)
•Update by using the Cisco Voice System Setup Wizard (for example, if your 
phone is part of a Cisco Voice System network). See the Cisco
Vo ic e  
System Setup Wizard User Guide
.
Determining Your Current Firmware Version
Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, 
Cisco SPA512G, Cisco SPA514G:
STEP 1Press the Setup button.
STEP  2Scroll to Product Info and press select. 
						

							Installing Your Phone
Updating Your Phone Firmware
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STEP  3Scroll to Software Version. The firmware version number is displayed.
Cisco SPA501G:
STEP 1Press the Setup button.
STEP  2Enter 150, then press #. The firmware version is recited.
Download the Firmware from Cisco
Go to www.cisco.com/cisco/software/navigator.html?a=a&i=rpm, and enter 
the phone model number (for example, SPA504G) in the Software Search box. 
Save the firmware to your desktop.
Get the Phone IP Address
Before you upgrade, you’ll need the IP address of the phone you are upgrading. To 
get your IP address for all phones (except on the Cisco SPA501G):
STEP 1Press Setup.
STEP  2Scroll to Network and press Select.
STEP  3Scroll to view Current IP. This is the IP address of your phone.
To get your IP address for the Cisco SPA501G phone:
STEP 1Press the Setup button.
STEP  2Enter 110, then press #. The IP address is recited. 
						

							Installing Your Phone
Updating Your Phone Firmware
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Update the Firmware on the Phone
To update the firmware on the phone:
STEP 1Download the updated firmware onto your PC.
NOTEIf you are in a VPN connection, you might need to disconnect from the network 
before proceeding so that your PC can communicate directly with your phone for 
the upgrade.
STEP  2Run the executable file for the firmware upgrade (for example, double click 
spa50x-30x-7-4-9c.exe). A message regarding upgrading your phone displays.
STEP  3Click Continue.
STEP  4Enter the IP address of your phone and verify the address of your PC.
STEP  5Click OK. The system displays information about your phone firmware and 
hardware.
STEP  6Click Upgrade to begin the upgrade.
!
CAUTIONDo not disconnect your phone power until the upgrade is complete (the lights on 
your phone are no longer blinking).
STEP  7Click OK to dismiss the status message of the upgrade. 
						

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Using Basic Call Management Functions
This chapter provides instructions on using your basic phone functions. It includes 
the following sections:
•Managing the Audio Source and Volume, page 28
•Answering or Placing a Call, page 30
•Putting a Call on Hold, page 31
•Resuming a Call, page 31
•Ending a Call, page 32
•Transferring Calls, page 32
•Redialing a Call, page 31
•Managing Missed Calls, page 34
•Forwarding Calls, page 35
•Setting Do Not Disturb, page 38
•Setting Call Waiting, page 39
•Picking Up a Call, page 40
•Parking a Call, page 41
•Placing a Three-Way Conference Call, page 42
•Using the Phone Directories, page 43
•Using the Call History Lists, page 45
•Setting or Changing a Phone Password, page 46
•Accessing Voicemail, page 47 
						

							Using Basic Call Management Functions
Managing the Audio Source and Volume
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Managing the Audio Source and Volume
Adjusting Call Volume
To adjust the volume of the handset or speaker, lift the handset or press the 
Speaker button. Press + on the Vo l um e button to increase the volume, or press - to 
decrease the volume. Press Save. (Not available for the Cisco SPA501G.)
Adjusting the Ringer Volume
To  a d j u s t  t h e  r i n g e r  v o l u m e ,  p r e s s  + on the Vo l ume button to increase the volume, 
or press - to decrease the volume when the handset is on-hook and the speaker 
button is off. Press Save. (Not available for the Cisco SPA501G.)
Using Mute
To mute the handset, speaker, and headset microphones, press Mute. The button 
lights red. Press Mute again to unmute.
If no audio device is on, pressing Mute has no effect. When switching from the 
speaker phone to the handset, the phone is unmuted automatically.
Using the Speakerphone
To use the speakerphone, press Speaker (the handset can be either on or off 
hook).
Using the Headset with Your IP Phone
Install the headset as described in the “Connecting Wired and Wireless 
Headsets” section on page 22. Steps to use your headset with the IP phone 
might vary. Consult the user documentation for your headset for more information.
To use a wired headset, press Headset on your phone and dial the number to 
place a call, or press Headset to answer a ringing call.
To use a wireless headset, lift the receiver off hook before speaking or listening 
through the headset. 
						

							Using Basic Call Management Functions
Managing the Audio Source and Volume
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Switching Between the Handset, Headset, or Speakerphone 
During a Call
The headset, handset, or speaker phone can be used during a call, but only one of 
these devices at a time can be used. 
The handset can be on hook when using the speakerphone or headset. If 
switching from the handset to the speakerphone, make sure the speakerphone or 
headset light is illuminated before placing the handset back on the hook. If you are 
switching from the handset to a wireless headset, do not replace the handset or 
you will disconnect the call.
Sending Audio to the Speaker and Handset
You can send the audio to the speaker while the handset is lifted (except on the 
Cisco SPA501G). The handset operates normally, but the speaker is muted.
To send the audio to the speaker when the handset is lifted:
STEP 1Press the Setup button.
STEP  2Select Preferences > Send Audio to Speaker > edit.
STEP  3Press y/ n to enable or disable the feature.
STEP  4Press ok.
STEP  5Press Save.
Choosing Your Preferred Audio Device 
This option designates the headset or the speaker as the preferred audio device. 
When you answer a call by pressing the line button, the audio is directed to the 
headset or the speaker. (Not available for the Cisco SPA501G.)
To choose your preferred audio device:
STEP 1Press the Setup button.
STEP  2Select Preferences > Preferred Audio Device > edit.
STEP  3Press option to scroll through the choices. When the option you want is displayed, 
press ok. 
						

							Using Basic Call Management Functions
Answering or Placing a Call
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STEP  4Press save.
Answering or Placing a Call
You can answer, place, or redial a call.
Answering a Call
To answer a call:
•Pick up the receiver.
•Press Speaker.
•Press Headset.
•Press an (optionally) configured blinking red line button. (Not applicable to 
the Cisco SPA502G or Cisco SPA512G.) 
If you are on a call and another call comes in, press the flashing red line button or 
press Hold to place the call on hold and answer the incoming call.
To return to the first call, press the line button for the call or select it using the Up or 
Down navigation buttons and press the Resume softkey. (Not applicable to the 
Cisco SPA502G or Cisco SPA512G.)
Placing a Call
To place a call, pick up the receiver or press Speaker or Headset and dial the 
number. It might be necessary to dial a prefix number or numbers to reach an 
outside line. (Ask your phone administrator.) You can also redial a number or select 
a number from the call history. It might be necessary to modify a number selected 
from a call history list so that the phone will dial it correctly.