Cisco Spa 504G User Guide

							Getting Started
Understanding Your Phone Lines and Buttons
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Softkey Buttons
The softkey buttons on your phone display might vary depending on your phone 
model and the phone system setup. (Softkey buttons are not available on the 
Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation 
button to view additional softkey buttons. 
Below is a partial listing of softkey buttons that might be available on your phone. 
You might not have all of these softkey buttons on your phone, and you might have 
additional buttons that are not listed here, as your phone administrator might 
provide custom softkey buttons on your phone, such as a speed dial to a company 
number, or a specialized program that runs on your phone. Contact your phone 
administrator for more information.
9 Setup button Press to access a menu to configure features and 
preferences (such as your directory, status, and speed 
dials), access your call history, set up functions (such as 
call forwarding), and provide phone status information.
For the Cisco SPA501G, press Setup to access the 
Interactive Voice Response (IVR) menu that allows you to 
perform tasks such as getting the IP address of the 
phone. 
10 Mute button Press to mute or unmute the phone. When phone is 
muted, the button is lit red. A blinking or steady red mute 
button indicates the network connection cannot be 
found.
11 Volume button Press + to increase the volume and - to lower the volume 
of the handset, headset, speaker when the phone is off-
hook, or ringer volume when the phone is on-hook.
12 Headset button Push to turn the headset on or off. When the headset is 
on, the button is lit green.
13 Speaker button Push to turn the speaker on or off. When the speaker is 
on, the button is lit green.
14 Keypad Use to dial phone numbers, enter letters, and choose 
menu items. #Phone Feature Description 
						

							Getting Started
Understanding Your Phone Lines and Buttons
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Button Function
> Move left or right through an entry without deleting characters.
activ Activates screen saver mode.
add Add an entry.
bXfer Performs a blind call transfer (transferring a call without speaking to the 
party to whom you are transferring the call.)
cancel Cancels any changes you have made. (Press before ok or save.)
cfwd Forwards all calls coming to your phone to a specified number.
-cfwd Clears call forwarding.
conf Initiates a conference call.
confLx Conferences active lines on the phone together.
delChr Deletes the last number or letter.
delete Deletes an entire item (for example, a number from the Call History list).
dial Dials a number.
dir Accesses phone directories.
dnd Do Not Disturb; prevents incoming calls from ringing your phone.
-dnd Clears Do Not Disturb.
edit Opens an item so that you can edit numbers or letters, or enable or 
disable a feature.
grPick Allows you to answer a call ringing on an extension by discovering the 
number of the ringing extension.
ignore Ignores an incoming call.
lcr Dials the Last Call Received.
miss Shows the Missed Calls list.
park Puts a call on hold at a designated “park” number. The call is parked on 
the line until you unpark it or the caller disconnects. Must be configured 
by your phone system administrator. 
						

							Getting Started
Understanding Your Phone Lines and Buttons
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Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number shown 
next to the menu or sub-menu item on the IP phone screen. (Not applicable to the 
Cisco SPA501G.)
For example, to obtain your IP address on the Cisco SPA 504G, press the Setup 
button and dial 9.
pickup Answers a call ringing on another extension by entering the extension 
number. 
phold Puts a call on hold on an active shared line.
redial Displays a list of recently dialed numbers.
resume Resumes a call that is on hold.
save Saves your changes.
select Selects the highlighted item on the 
IP phone screen.
starcode Allows you to enter a star code. See “Using Star Codes,” on page 59.
unpark Resumes a parked call.
xfer Performs a call transfer.
xferLx Transfers an active line on the phone to a called number.
y/n Enters a submenu and when pressed, toggles between Ye s or No to 
enable or disable an option. Button Function 
						

							Getting Started
Using the Cisco Attendant Console
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The IP address is displayed on the Network screen.
NOTEMenus and options vary depending on phone model.
Using the Cisco Attendant Console
The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500 
Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and 
orange) programmable line buttons, and the Cisco SPA500DS provides 30 
buttons. The Cisco Attendant Console attaches to the IP phone with the 
attachment arm provided. It obtains power directly from the IP phone; it does not 
require a separate power supply. Two Cisco Attendant Console units can be 
attached to a single IP phone to monitor a total of 64 (SPA500S) or 60 (SPA500DS) 
separate lines.
Detailed information on the installation of the Cisco Attendant Consoles are 
provided in the Cisco Small Business SPA500S Attendant Console Quick Star t 
Guide and the Cisco Small Business SPA500DS 15-Button Digital Attendant 
Console for SPA500 Family Phones Quick Star t Guide.
Configuration of the Cisco Attendant Console and assignment of the line buttons is 
typically performed by the phone system administrator and is not described in 
this document. The Cisco Attendant Console can be configured by using the same 
web configuration utility for the IP phone to which the Cisco Attendant Console is 
attached. See the Cisco SPA300 Series, SPA500 Series, and WIP310  
Administration Guide on Cisco.com for more information. 
Changing the Cisco SPA500DS Attendant Console Display
The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled 
by the backlight settings of the phone display and is not separately configurable; 
that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off 
when the phone display is off. 
						

							Getting Started
Using the Cisco Attendant Console
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You can choose the font size (10 or 12 point) of the text displayed on the Cisco 
SPA500DS. You can also configure the text contrast, or how dark the text appears 
on the display. To configure these options from the phone:
STEP 1Press the Setup button.
STEP  2Scroll to Att. Cons. Preferences and press select.
STEP  3Choose Font Size or Contrast from the menu and press edit:
•To change the font size, press option to switch between 10 and 12 point font. 
Press ok to save.
•To change the display contrast, use the keypad to enter a number value from 
1 to 30. The higher the number, the greater the contrast on the display. Press 
ok to save.
STEP  4Press save to save your changes. 
						

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Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 16
 
Installing Your Phone
This chapter describes how to install your Cisco Small Business IP Phone and 
connect it to your network. It contains the following sections:
•Before You Begin, page 17
•Phone Connections, page 17
•Connecting the Handset, page 18
•Installing the Desk Stand or Wall Mount (Optional), page 19
•Connecting the Power, page 20
•Connecting Your Phone to the Network, page 21
•Connecting a PC to Your Phone, page 22
•Connecting Wired and Wireless Headsets, page 22
•Verifying Phone Startup, page 23
•Updating Your Phone Firmware, page 24 
						

							Installing Your Phone
Before You Begin
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Before You Begin
Before you install and connect your phone, verify with your system administrator (if 
applicable) that the network is ready for the phone. Read the safety notices, and 
make sure you have all the phone parts and documentation.
!
CAUTIONDo not plug a telephone line cord into the port marked AUX. The RJ-11 port marked 
AUX is reserved for connection with the Cisco Attendant Console. It is not for use 
as a telephone line port or IP device connection.
Phone Connections
The phone connections are shown in Figure 1. 
Figure 1 Phone Connections
1
2
3
4
5
6
8
7
284539 
						

							Installing Your Phone
Connecting the Handset
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Numbered objects inFigure 1 are described in the following table.
Connecting the Handset
STEP 1Turn the phone body over to expose the ports on the back of the device.
!
CAUTIONDo not insert a telephone line cord into the auxiliary (AUX) port.
STEP  2Insert the long end of the phone cord into the handset port on the phone body that 
is marked with a phone symbol. 
STEP  3(Optional) Route the phone cord through the cable slot.
STEP  4Insert the other end of the phone cord into the port at the bottom of the handset 
(not shown).
#Description
1 Auxiliary port. (For use only with the Cisco Attendant Console.)
2 Upper slots.
3 Lower slots.
4PC port.
5 Network (switch) port.
6 Cable run.
7Handset port.
8 Power port. (Use only with a Cisco PA100 power adapter.) 
						

							Installing Your Phone
Installing the Desk Stand or Wall Mount (Optional)
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Installing the Desk Stand or Wall Mount (Optional)
The phone can be set on a flat surface, such as a desk, or mounted to a wall. This 
section describes the installation of the desk stand. If you are attaching a 
Cisco SPA500S or SPA500DS attendant console, attach the console before 
attaching the desk stand.
To mount the phone to the wall, you must use the MB100 wall mount bracket kit 
(available separately). Do not attach the desk stand if you intend to mount the 
phone to the wall. To mount the phone on the wall, follow the instructions included 
with the wall mount.
To install the desk stand:
STEP 1Connect the phone stand by lining up the tabs on the stand with the slots on the 
phone body. 
STEP  2Slide the bottom tabs into the lower slots on the phone body and lightly press 
down on the stand. It should easily slide into the upper stand slots. Do not force it.
Reverse the Handset Retention Tab
If you mount the phone to a vertical surface, such as a wall, you must reverse the 
handset retention tab on the phone body so that the handset does not fall off the 
phone when it is placed on the cradle. 
STEP 1Push the latch in.
STEP  2Slide the retention tab up until it detaches from the phone. 
						

							Installing Your Phone
Connecting the Power
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STEP  3Rotate the tab 180° and re-insert into the phone base. The tab now catches the 
slot in the handset when the handset is placed onto the cradle.
Connecting the Power
The Cisco 500 Series IP phones do not ship with power supplies. If you are not 
using Power over Ethernet (PoE), you must order a Cisco PA100 power supply for 
each phone. 
If you are using Power over Ethernet (PoE) to power the phone, the phone receives 
power when you connect an Ethernet cable from the phone SW port to a switch 
that provides PoE. If you are using a Cisco PA100 power adapter, insert one end of 
the power adapter into an outlet and insert the other end into the power port on 
the phone body.