Cisco Spa 504G User Guide

 
Cisco Small Business
Cisco SPA50X and SPA51X SIP IP Phones
Models SPA501G, SPA502G, SPA504G, SPA508G, 
SPA509G, SPA512G, and SPA514GUSER GUIDE 

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide  2
 Contents
Chapter 1: Getting Started 6
About This Document 6
Overview of the Cisco Small Business IP Phones 8
Caring for Your Phone 8
Understanding Your Phone Lines and Buttons 9
Softkey Buttons 11
Using Keypad Shortcuts 13
Using the Cisco Attendant Console 14
Changing the Cisco SPA500DS Attendant Console Display 14
Chapter 2: Installing Your Phone 16
Before You Begin 17
Phone Connections 17
Connecting the Handset 18
Installing the Desk...

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide  3
 Contents
Adjusting Call Volume 28
Adjusting the Ringer Volume 28
Using Mute 28
Using the Speakerphone 28
Using the Headset with Your IP Phone 28
Switching Between the Handset, Headset, or Speakerphone During a Call 29
Sending Audio to the Speaker and Handset 29
Choosing Your Preferred Audio Device 29
Answering or Placing a Call 30
Answering a Call 30
Placing a Call 30
Redialing a Call 31
Putting a Call on Hold 31
Resuming a Call 31
Ending...

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide  4
 Contents
Picking Up a Call 40
Parking a Call 41
Placing a Three-Way Conference Call 42
Conferencing a Held Call with an Active Call 43
Using the Phone Directories 43
Using Your Personal Directory 44
Using the Corporate Directory 45
Using the Call History Lists 45
Setting or Changing a Phone Password 46
Accessing Voicemail 47
Chapter 4: Using Advanced Phone Features 48
Configuring Privacy and Security 49
Blocking Caller ID 49
Blocking...

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide  5
 Contents
Using Ring Tones 58
Changing Your Ring Tone 58
Configuring Date and Time 58
Setting Your Phone’s Date and Time 58
Using Star Codes 59
Using the Interactive Voice Response Menu on the Cisco SPA501G 61
Advanced Procedures for Technical Support Personnel 63
Rebooting Your Phone 64
Chapter 5: Using the Phone Web User Interface 65
Logging in to the Phone Web User Interface 65
TSaving the Configuration Profile 66
Setting Voice System...

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Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 6
 
Getting Started
This chapter provides an overview of this document and basic information about 
your Cisco Small Business IP phone. It contains the following sections:
•About This Document, page 6
•Overview of the Cisco Small Business IP Phones, page 8
•Understanding Your Phone Lines and Buttons, page 9
•Using the Cisco Attendant Console, page 14
About This Document 
This guide describes the concepts and tasks necessary to use...

Getting Started
About This Document
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 7
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Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1Getting StartedA description of this book 
and an overview of the Cisco 
Small Business IP Phones.
Chapter 2Installing Your PhoneHow to connect and install 
your phone.
Chapter 3Using Basic Call 
Management FunctionsHow to perform basic phone 
tasks, such as placing and 
answering calls,...

Getting Started
Overview of the Cisco Small Business IP Phones
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 8
1
 
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet 
Protocol) phones that provide voice communication over an IP network. The 
phones include traditional features, such as call forwarding, redialing, speed 
dialing, transferring calls, conference calling, and accessing voice mail. Calls can 
be...

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9
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Understanding Your Phone Lines and Buttons
The parts of a SPA509G IP phone are shown inFigure 1. Other models are similar, 
but might vary.
Figure 1 SPA509G Phone Components
Numbered objects inFigure 1 described in the following table.
#Phone Feature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting 
indicatorDisplays solid red when you have a new...

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 10
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4 Line keys Indicates phone line status. (Not available on the 
Cisco SPA502G or Cisco SPA512G.) 
When lit:
Green: Line is idle.
Red (steady): Line is active or in use.
Red (flashing): Line is on hold or there is an inbound call.
Orange: Line is unregistered (cannot be used).
These keys can also be programmed by your system 
administrator to perform differently than...