Cisco Spa 504G User Guide

Installing Your Phone
Connecting Your Phone to the Network
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Connecting Your Phone to the Network
The phone can be connected to the network by using a Cat5e or higher Ethernet 
cable or through a wireless network connection.
Connecting Your Phone to the Wired Network
To connect the phone by using an Ethernet cable:
STEP 1Insert one end of the Ethernet cable into the network port on the RJ-45 phone port 
marked “SW.” 
STEP  2Insert...

Installing Your Phone
Connecting a PC to Your Phone
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Connecting a PC to Your Phone
A PC can be connected to the network through the phone. Cisco does not 
recommend connecting a PC to the phone if the phone is connected to the 
network wirelessly.
To connect a PC to your phone:
STEP 1To provide network access to a PC, connect one end of a Cat5e or higher Ethernet 
cable (not provided) to the PC port on the back of the phone body....

Installing Your Phone
Verifying Phone Startup
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•Wired headsets—Connect the 2.5mm connector from the headset into the 
headset port on the right side of the IP phone:
Verifying Phone Startup
After receiving power and network connectivity, the phone executes a boot-up 
sequence. During this sequence, phones with screens display the Cisco logo and 
then Initializing Network. All of the lights on the phone flash. 
After your phone is...

Installing Your Phone
Updating Your Phone Firmware
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On models with no screen, such as the Cisco SPA501G, the lines glow green and 
you hear a dial tone when picking up the handset or pressing the speakerphone 
button.
If the phone does not start, confirm your installation and connections. If these are 
correct, try unplugging the phone and plugging it back in again. If you still do not 
see the display, contact your phone...

Installing Your Phone
Updating Your Phone Firmware
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STEP  3Scroll to Software Version. The firmware version number is displayed.
Cisco SPA501G:
STEP 1Press the Setup button.
STEP  2Enter 150, then press #. The firmware version is recited.
Download the Firmware from Cisco
Go to www.cisco.com/cisco/software/navigator.html?a=a&i=rpm, and enter 
the phone model number (for example, SPA504G) in the Software Search box. 
Save the...

Installing Your Phone
Updating Your Phone Firmware
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Update the Firmware on the Phone
To update the firmware on the phone:
STEP 1Download the updated firmware onto your PC.
NOTEIf you are in a VPN connection, you might need to disconnect from the network 
before proceeding so that your PC can communicate directly with your phone for 
the upgrade.
STEP  2Run the executable file for the firmware upgrade (for example, double click...

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Using Basic Call Management Functions
This chapter provides instructions on using your basic phone functions. It includes 
the following sections:
•Managing the Audio Source and Volume, page 28
•Answering or Placing a Call, page 30
•Putting a Call on Hold, page 31
•Resuming a Call, page 31
•Ending a Call, page 32
•Transferring Calls, page 32
•Redialing a Call, page 31
•Managing Missed Calls, page 34
•Forwarding Calls, page 35...

Using Basic Call Management Functions
Managing the Audio Source and Volume
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Managing the Audio Source and Volume
Adjusting Call Volume
To adjust the volume of the handset or speaker, lift the handset or press the 
Speaker button. Press + on the Vo l um e button to increase the volume, or press - to 
decrease the volume. Press Save. (Not available for the Cisco SPA501G.)
Adjusting the Ringer Volume
To  a d j u s t  t h e  r i n g...

Using Basic Call Management Functions
Managing the Audio Source and Volume
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Switching Between the Handset, Headset, or Speakerphone 
During a Call
The headset, handset, or speaker phone can be used during a call, but only one of 
these devices at a time can be used. 
The handset can be on hook when using the speakerphone or headset. If 
switching from the handset to the speakerphone, make sure the speakerphone or 
headset light...

Using Basic Call Management Functions
Answering or Placing a Call
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STEP  4Press save.
Answering or Placing a Call
You can answer, place, or redial a call.
Answering a Call
To answer a call:
•Pick up the receiver.
•Press Speaker.
•Press Headset.
•Press an (optionally) configured blinking red line button. (Not applicable to 
the Cisco SPA502G or Cisco SPA512G.) 
If you are on a call and another call comes in, press the flashing red...