Cisco Spa 504G User Guide

Using Basic Call Management Functions
Putting a Call on Hold
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Redialing a Call
To redial the last number on a Cisco SPA501G, press the Redial button. 
To redial another number from a history list on all phones except the 
Cisco SPA501G:
STEP 1Press the redial softkey and select the desired number from the Redial list. Or 
press the Setup button, select Call History, select the desired call history list, and 
highlight the desired...

Using Basic Call Management Functions
Ending a Call
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Ending a Call
To end a call, do one of the following:
•If you are using the handset, hang up.
•If you are using the speakerphone, press Speaker.
•If you are using a headset, either press Headset (wired) or replace the 
handset (wireless).
Transferring Calls
You can perform types of transfers:
•Attended—Call the person to whom you are transferring the call and speak 
to them...

Using Basic Call Management Functions
Transferring Calls
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If you hang up before the second call rings, the transfer fails and the first call is 
disconnected. If you misdial, use the delChar, clear, or cancel key to make your 
changes before the call is transferred. (Not available for the Cisco SPA502G.)
STEP  3Press xfer after the phone begins to ring, or at any time after the phone is 
answered.
To perform an attended transfer...

Using Basic Call Management Functions
Managing Missed Calls
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Managing Missed Calls
When enabled, the IP phone screen on your IP phone notifies you if a call came in 
that was unanswered. (Not available for the Cisco SPA501G.)
To view and return a missed call:
•If the IP phone screen shows a missed call, press the lcr s o f t key  to  re t u r n  t h e 
missed call. Press the miss softkey to view a list of missed calls, select a...

Using Basic Call Management Functions
Forwarding Calls
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Forwarding Calls
You can forward all calls, forward calls when the phone is busy, or forward calls to 
a phone when there is no answer. 
For the Cisco SPA501G, you can only use the IP phone Web interface or Call 
Forward All Star Code to set call forwarding. 
Forwarding All Calls
You can forward all incoming calls to another number. For example, your voice 
mailbox, another...

Using Basic Call Management Functions
Forwarding Calls
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Forwarding Calls When Your Phone is Busy
You can forward all incoming calls to another number when your phone is busy. For 
example, forward calls to voice mail, another extension, or an outside line. If 
forwarding calls to an outside line, be sure to use any access and area codes 
required to complete the call.
Call Forward Busy Star Code
Press *90 and enter the number to...

Using Basic Call Management Functions
Forwarding Calls
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STEP  3Enter vm for voice mail, or dial the number to where the call should be forwarded.
STEP  4Press ok.
STEP  5Press save.
Setting the Call Forwarding Delay Interval
Sets a delay interval that must elapse before the call is forwarded because there 
is no answer at your phone. The delay timer is ignored when the Call Forward No 
Answer value is blank. On the Cisco SPA501G,...

Using Basic Call Management Functions
Setting Do Not Disturb
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Call Forward Deactivation by using Star Codes
Enter *73 to deactivate call forwarding all.
Enter *91 to deactivate call forward busy.
Enter *93 to deactivate call forward no answer.
Setting Do Not Disturb
Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. 
If you have voice mail configured, incoming callers can be immediately routed to...

Using Basic Call Management Functions
Setting Call Waiting
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STEP  5Press save.
Disabling Do Not Disturb
Do Not Disturb Softkey
To deactivate Do Not Disturb, press the -dnd softkey. 
Do Not Disturb Deactivation by using the Star Code
Enter *79 to deactivate Do Not Disturb.
Do Not Disturb Deactivation by using Setup
You can also deactivate Do Not Disturb by pressing the Setup button and 
selecting Preferences > Do Not Disturb....

Using Basic Call Management Functions
Picking Up a Call
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STEP  6Press save.
Call Waiting by using the Star Code
Enter *56 to activate call waiting.
Enter *71 before dialing a number to activate call waiting during that call.
Call Waiting Deactivation by using the Star Code
Enter *57 to deactivate call waiting.
Enter *72 before dialing a number to deactivate call waiting for that call.
Picking Up a Call
You can pick up a call that...