Cisco Spa 504G User Guide

							Using Basic Call Management Functions
Putting a Call on Hold
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Redialing a Call
To redial the last number on a Cisco SPA501G, press the Redial button. 
To redial another number from a history list on all phones except the 
Cisco SPA501G:
STEP 1Press the redial softkey and select the desired number from the Redial list. Or 
press the Setup button, select Call History, select the desired call history list, and 
highlight the desired number.
It might be necessary to modify the number to add a prefix or area code. Press 
edit and use the Softkey Buttons to modify a number. When you are finished, 
press ok.
STEP  2Lift the handset or press dial to dial the selected number. 
Putting a Call on Hold
To put an active call on hold, press the Hold button or the Hold softkey. A series of 
beeps (default or optional) or music on hold plays for the caller to indicate that the 
call is on hold.
Resuming a Call
To resume the call that has been put on hold, press the flashing red line button for 
the call or the Hold button or the Resume softkey (if the default behavior is 
configured.) 
						

							Using Basic Call Management Functions
Ending a Call
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Ending a Call
To end a call, do one of the following:
•If you are using the handset, hang up.
•If you are using the speakerphone, press Speaker.
•If you are using a headset, either press Headset (wired) or replace the 
handset (wireless).
Transferring Calls
You can perform types of transfers:
•Attended—Call the person to whom you are transferring the call and speak 
to them before transferring the call.
•Blind—Transfer the call without speaking to the other party to whom you are 
transferring the call.
Performing an Attended Transfer
To perform an attended transfer for all phones (except the Cisco SPA501G): 
STEP 1During an active call, press xfer. The call is placed on hold and a new line is 
opened to dial the number.
STEP  2Either:
•Enter the number to which you want to transfer the call, then press dial or 
wait a few seconds.
•Press dir and either choose a number from the personal directory or (if 
configured) select the Corporate Directory, then press dial. 
						

							Using Basic Call Management Functions
Transferring Calls
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If you hang up before the second call rings, the transfer fails and the first call is 
disconnected. If you misdial, use the delChar, clear, or cancel key to make your 
changes before the call is transferred. (Not available for the Cisco SPA502G.)
STEP  3Press xfer after the phone begins to ring, or at any time after the phone is 
answered.
To perform an attended transfer for the Cisco SPA501G:
STEP 1During an active call, press Tr a n s f e r.
STEP  2Enter the number to where you want to transfer the call.
STEP  3After the phone begins to ring or after the person you are calling answers, press 
Tr a n s f e r again.
Performing an Unattended (Blind) Transfer
To perform an unattended transfer for all phones (except the Cisco SPA501G):
STEP 1During an active call, press the bXfer softkey.
STEP  2Enter the number to where you want to transfer the call. The call is transferred with 
no further action required on your part.
Transferring a Held Call to an Active Call
If you have one call on hold and one active call, you can transfer one of the calls to 
the other call, connecting the two callers. This is different from a conference call, 
because you no longer remain part of the call after the transfer. (Not available for 
the Cisco SPA501G.)
With one active call and one or more calls on hold, press the xferLx softkey.
If you have only one call on hold, the call is transferred to the active party and you 
are disconnected.
If you have more than one call on hold, choose the held call you want to transfer by 
pressing the line button of the call on hold.  
						

							Using Basic Call Management Functions
Managing Missed Calls
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Managing Missed Calls
When enabled, the IP phone screen on your IP phone notifies you if a call came in 
that was unanswered. (Not available for the Cisco SPA501G.)
To view and return a missed call:
•If the IP phone screen shows a missed call, press the lcr s o f t key  to  re t u r n  t h e 
missed call. Press the miss softkey to view a list of missed calls, select a call, 
and press dial.
•If the IP phone screen does not show a missed call, you can return a call 
from the Missed Call list:
-Press the Setup button.
-Select Call Histor y.
-Select Missed Calls.
-To call a missed call number, chose the call you want to return and press 
dial.
NOTEIf the call was from a long distance number, it might be necessary to edit the call 
before returning it. Press the edit softkey to edit the call and use the softkey buttons 
and keypad to edit the number.
Turning the Missed Calls Shortcut On and Off
To remove the lcr and miss softkeys that appear on the IP phone screen when you 
miss a call (except on the Cisco SPA501G):
STEP 1Press Setup.
STEP  2Select Preferences.
STEP  3Choose Miss Call Shortcut and press edit.
STEP  4Press y/ n to enable or disable the feature.
STEP  5Press ok.
STEP  6Press save. 
						

							Using Basic Call Management Functions
Forwarding Calls
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Forwarding Calls
You can forward all calls, forward calls when the phone is busy, or forward calls to 
a phone when there is no answer. 
For the Cisco SPA501G, you can only use the IP phone Web interface or Call 
Forward All Star Code to set call forwarding. 
Forwarding All Calls
You can forward all incoming calls to another number. For example, your voice 
mailbox, another extension, or an outside line. If forwarding calls to an outside line, 
be sure to use any steering digits, access codes, or area codes required to 
complete the call.
Call Forward All Softkey
STEP 1Press the cfwd softkey.
STEP  2Enter a number to where all calls should be forwarded. 
STEP  3Press dial. The IP phone screen displays Calls Forwarded.
Call Forward All Star Code
Press *72 and enter the number to where all calls should be forwarded. Enter *73 
to deactivate call forwarding. For the Cisco SPA501G, the Message indicator light 
flashes to indicate Call Forwarding All is enabled.
Call Forward All by using Setup
STEP 1Press Setup and select Call Forward > CFWD All Number. 
STEP  2Press edit.
STEP  3Enter a number to where all calls should be forwarded. 
STEP  4Press ok.
STEP  5Press save. 
						

							Using Basic Call Management Functions
Forwarding Calls
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Forwarding Calls When Your Phone is Busy
You can forward all incoming calls to another number when your phone is busy. For 
example, forward calls to voice mail, another extension, or an outside line. If 
forwarding calls to an outside line, be sure to use any access and area codes 
required to complete the call.
Call Forward Busy Star Code
Press *90 and enter the number to where all calls should be forwarded. Enter *91 
to deactivate call forward busy.
Call Forward Busy by using Setup
STEP 1Press the Setup button and select Call Forward > CFWD Busy Number. 
STEP  2Press the edit softkey.
STEP  3Enter a number to where all calls should be forwarded. To connect the call to voice 
mail (if this feature has been set up by your phone administrator), press the Right 
navigation button, press the alpha softkey, and enter vm by using the keypad. 
Press the Left navigation button.
STEP  4Press ok.
STEP  5Press save.
Forwarding Calls (Delay) Without Answering the Phone
You can forward an incoming call to another number if you do not answer the 
phone. For example, forward calls to your voice mailbox, another extension, or an 
outside line. If forwarding calls to an outside line, be sure to use any access and 
area codes required to complete the call
Call Forward Delay Star Code
Press *92 and enter the number to where the call should be forwarded after the 
delay. Enter *93 to deactivate call forward delay.
Call Forward Delay by using Setup
STEP 1Press the Setup button and select Call Forward > CFWD No Ans Number.
STEP  2Press the edit softkey. 
						

							Using Basic Call Management Functions
Forwarding Calls
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STEP  3Enter vm for voice mail, or dial the number to where the call should be forwarded.
STEP  4Press ok.
STEP  5Press save.
Setting the Call Forwarding Delay Interval
Sets a delay interval that must elapse before the call is forwarded because there 
is no answer at your phone. The delay timer is ignored when the Call Forward No 
Answer value is blank. On the Cisco SPA501G, the delay interval is set by using 
the web configuration utility.
To set the interval by using the IP phone screen:
STEP 1Press the Setup button and select Call Forward > CFWD No Ans Delay.
STEP  2Press the edit softkey.
STEP  3Enter the number of seconds to delay before forwarding calls.
STEP  4Press ok.
STEP  5Press save.
Canceling Call Forwarding All
This procedure only cancels the Call Forward All feature; it does not cancel Call 
Forward Busy or Call Forward No Answer. To  s t o p  Call Forwarding All, press the 
-cfwd softkey, or:
STEP 1Press the Setup button and select Call Forward > edit.
STEP  2Press clear.
STEP  3Press ok.
STEP  4Press save. 
						

							Using Basic Call Management Functions
Setting Do Not Disturb
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Call Forward Deactivation by using Star Codes
Enter *73 to deactivate call forwarding all.
Enter *91 to deactivate call forward busy.
Enter *93 to deactivate call forward no answer.
Setting Do Not Disturb
Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. 
If you have voice mail configured, incoming callers can be immediately routed to 
voice mail. If voice mail is not configured, callers will hear a busy signal or a 
message.
You can also set Do Not Disturb from your PC by using the web configuration 
utility. 
For the Cisco SPA501G, you can only set Do Not Disturb in the web configuration 
utility or set Do Not Disturb by using the Star Code.
Enabling Do Not Disturb
Do Not Disturb Softkey
To activate Do Not Disturb, press the dnd softkey. The IP phone screen indicates 
that Do Not Disturb is turned on for your phone (except on the Cisco SPA501G). 
Do Not Disturb by using the Star Code
Enter *78 to activate Do Not Disturb. Enter *79 to deactivate Do Not Disturb. On the 
Cisco SPA501G, the Message Indicator Light blinks red when Do Not Disturb is 
enabled.
Do Not Disturb by using Setup
To access Do Not Disturb:
STEP 1Press the Setup button and select Preferences > Do Not Disturb.
STEP  2Press the edit softkey. 
STEP  3Press y/ n and choose y.
STEP  4Press ok. 
						

							Using Basic Call Management Functions
Setting Call Waiting
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STEP  5Press save.
Disabling Do Not Disturb
Do Not Disturb Softkey
To deactivate Do Not Disturb, press the -dnd softkey. 
Do Not Disturb Deactivation by using the Star Code
Enter *79 to deactivate Do Not Disturb.
Do Not Disturb Deactivation by using Setup
You can also deactivate Do Not Disturb by pressing the Setup button and 
selecting Preferences > Do Not Disturb.
Setting Call Waiting
Call waiting alerts you to an incoming call while you are on another call by ringing 
your phone and displaying a status message. If you turn call waiting off, incoming 
calls do not ring your phone while you are on another call; the incoming call hears a 
busy signal or message. Call waiting can be enabled continuously or on a per-call 
basis.
You can also turn call waiting on or off from your PC by using the IP phone Web 
interface. 
For the Cisco SPA501G, you can only configure Call Waiting in the web 
configuration utility or set Call Waiting by using the Star Code.
Using Setup
STEP 1Press Setup.
STEP  2Select Preferences.
STEP  3Choose Call Waiting and press edit.
STEP  4Press the y/ n softkey to toggle call waiting on or off.
STEP  5Press ok. 
						

							Using Basic Call Management Functions
Picking Up a Call
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STEP  6Press save.
Call Waiting by using the Star Code
Enter *56 to activate call waiting.
Enter *71 before dialing a number to activate call waiting during that call.
Call Waiting Deactivation by using the Star Code
Enter *57 to deactivate call waiting.
Enter *72 before dialing a number to deactivate call waiting for that call.
Picking Up a Call
You can pick up a call that is ringing at another extension. Depending on the way 
your telephone network is configured, you can pick up a call in the following ways:
•Pick up a call that is ringing at an extension in your group by using the grPick 
softkey. (Not available for the Cisco SPA501G.)
•Pick up a call that is ringing at specific extension using the pickup softkey. 
(Not available for the Cisco SPA501G.) 
•Pick up a call ringing at an extension that is configured on one of the line 
buttons on your phone by pressing the flashing line button. Requires 
configuration by your phone administrator. (Not available for the 
Cisco SPA502G.)
To pick up a call ringing at an extension in your group by using the softkey:
STEP 1Press the grPick softkey. The phone displays any stations in the group that have 
ringing calls. Press dial to see a list of calls.
STEP  2Choose the call you want to pick up and press dial.