Cisco Spa 504G User Guide

							Using Advanced Phone Features
Enabling and Using Dial Assistance
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Enabling and Using Dial Assistance
If you enable dial assistance, when you place calls, the display shows phone 
numbers based on the best matched entries from the Directory and Call History 
lists. You can call a number on the matched entries list. (Not available for the 
Cisco SPA501G.)
To enable dial assistance:
STEP 1Press the Setup button.
STEP  2Select Preferences.
STEP  3Choose Dial Preferences and press edit.
STEP  4Press y/ n  to choose yes (enable) or no (disable).
STEP  5Press ok.
STEP  6Press save.
To place a call by using Dial Assistance
STEP 1Use the navigation buttons to scroll down and highlight a phone number on the 
screen.
STEP  2Press dial to initiate the call. 
Creating Speed Dials
You can configure different types of speed dials:
•Depending on the phone model and how your extensions are configured, 
you can assign unused line buttons on your phone or attendant console to 
act as speed dials. 
•You can create speed dials assigned to a number, that, when pressed on 
the keypad, dials the number assigned to it. Each speed dial can be a phone 
number, IP address or URL. 
						

							Using Advanced Phone Features
Creating Speed Dials
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You can create and edit speed dials using your PC and the web configuration 
utility. 
NOTEFor the Cisco SPA501G, create speed dials by using the web configuration utility. 
See “Setting Voice User Parameters,” on page 69.
Creating Speed Dials on Unused Line Buttons
STEP 1Press the unused line button and hold down for three seconds. The Define Speed 
Dial window displays.
STEP  2Enter the name for the speed dial.
STEP  3Press the Down Arrow key to reach the phone number field. Enter the phone 
number and press Save.
STEP  4After creating the speed dial, it displays next to the line button. Press the line 
button to use the speed dial.
NOTEFor the Cisco SPA501G, your phone administrator can use the web interface to 
create speed dials. This is an administrative function available from the Admin > 
Advanced Configuration pages.
Creating Numerical Speed Dials
STEP 1Press the Setup button.
STEP  2Select Speed Dial.
STEP  3For a new speed dial, scroll to select an unused speed dial (marked with Not 
Assigned). To edit a previously existing speed dial, select it.
STEP  4Press edit.
STEP  5Enter the number to assign to the speed dial and press ok. 
						

							Using Advanced Phone Features
Using the Paging Feature
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Using Speed Dials
Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, 
Cisco SPA512G, Cisco SPA514G:
To call one of your configured speed dial numbers, either:
•Open a phone line and press the number on the phone keypad for the speed 
dial, then press Dial.
•Press the Setup button, select Speed Dial, choose the number, and press 
Dial.
Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, Cisco SPA514G, Attendant 
Console:
Press the unused line button you have configured for a speed dial.
Cisco SPA501G:
Press the number on the phone keypad for the speed dial and wait a few seconds.
Using the Paging Feature
Your IP phone can automatically answer pages from other Cisco IP phones in the 
Cisco Voice System. When your phone is paged, the phone emits a series of 
beeps, and two-way audio is established between your phone and the phone that 
called you. You do not have to accept the page.
Your phone must be part of a Cisco Voice Network to use this feature.
Paging Another Phone
To page another phone, dial *96 plus the extension of the phone you are paging. If 
the phone you are paging is not set up to auto answer pages, the call will ring as a 
normal voice call.
Paging a Group of Phones
A phone can be configured to be part of a paging group. Each paging group has a 
number associated with it. Your administrator must give you the number of the 
groups that are configured. To page this group just dial the number of the paging 
group. 
						

							Using Advanced Phone Features
Monitoring and Accessing Another Phone
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Configuring Auto Answer
To configure your phone to auto answer pages:
STEP 1Press the Setup button.
STEP  2Select Preferences.
STEP  3Choose Auto Answer Page and press edit.
STEP  4Press y/ n  to choose yes (enable) or no (disable).
STEP  5Press ok.
STEP  6Press save.
Monitoring and Accessing Another Phone
Your system administrator can configure your phone so that you can monitor other 
phones on the network from your phone if the feature is available on your system. 
If this feature is configured, some line buttons on your phone are assigned to 
display the status of another user phone. For example, if your line 4 is configured to 
display Bob’s phone line, the button color shows you the status of that phone line:
•Green: Line is idle.
•Red (steady): Line is active or in use.
•Red (blinking): Line is ringing.
•Orange (solid): Line status cannot be monitored.
•Orange (blinking): The phone is subscribing to monitor the line status.
In addition, if your system administrator has configured it, you can press the same 
line button (4) to speed dial Bob’s extension, or to pick up a ringing call at his 
extension.
NOTEUser cannot configure BLF on the SPA502G and SPA512G phones as they have 
only 1 line and no line buttons, but the BLF function can be configured on the 
attendant console. 
						

							Using Advanced Phone Features
Customizing Your IP Phone Screen
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Customizing Your IP Phone Screen
You can customize the appearance of the IP phone screen (except on the 
Cisco SPA501G).
Changing the IP Phone Screen Contrast
You can also change your IP phone screen contrast from your PC using the web 
configuration utility. 
To adjust the contrast of the IP phone screen:
STEP 1Press the Setup button.
STEP  2Scroll to LCD C ontrast and press the Select softkey.
STEP  3Use the navigation button to adjust the screen contrast. Pressing the Left 
navigation button decreases the contrast. Pressing the Right navigation button 
increases the contrast.
STEP  4Press save.
Changing the Screen Backlight Settings
The screen backlight turns off after a specified period of time. You can change this 
time period so that the screen backlight is on for a longer period, or keep the 
backlight always on.
STEP 1Press the Setup button.
STEP  2Select Preferences.
STEP  3Choose Back Light Timer and press edit.
STEP  4Press Option to choose the desired setting:
•10 seconds
•20 seconds
•30 seconds
•always on 
						

							Using Advanced Phone Features
Customizing Your IP Phone Screen
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STEP  5Press ok.
STEP  6Press save.
Configuring the Phone Screen Saver
You can enable your phone’s screen saver and specify its appearance and the 
amount of time for the phone to be idle before it begins. Some of these options can 
be configured from your PC using the web configuration utility. 
To configure your screen saver:
STEP 1Press the Setup button.
STEP  2Select Screen Saver Mode.
To enable your screen saver:
STEP 1In Screen Saver Mode, Choose Enable Screen Saver and press edit.
STEP  2Press y/ n  to choose yes (enable) or no (disable).
STEP  3Press ok.
STEP  4Press save.
To specify the amount of time before the screen saver turns on if your phone is 
idle:
STEP 1In Screen Saver Mode, choose Screen Saver Wait Time and press edit.
STEP  2Enter the time, in seconds, to wait before the screen saver starts.
STEP  3Press ok.
STEP  4Press save. 
						

							Using Advanced Phone Features
Customizing Your IP Phone Screen
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To change your screen saver picture:
STEP 1In Screen Saver Mode, choose Screen Saver Icon and press edit.
STEP  2Press option multiple times to display the choices available until the one you want 
is displayed. Options are:
•Background Picture—Displays your phone’s background picture.
•Station Time—Overlays the phone’s station ID and time onto the picture.
•Lock—Overlays a lock graphic onto the picture.
•Phone—Overlays a phone graphic onto the picture.
•Date/Time—Overlays the date and time onto the picture.
STEP  3Press ok.
STEP  4Press save.
Turning on the Screen Saver
To immediately turn on your phone’s screen saver:
STEP 1Press the Setup button.
STEP  2Scroll to Screen Saver Mode and press activ. (The screen saver must be enabled 
in order to immediately activate it.) 
						

							Using Advanced Phone Features
Using Ring Tones
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Using Ring Tones
Each extension of your phone can have a different ring tone. You can also create 
your own ring tones (except on the Cisco SPA501G).
Changing Your Ring Tone
To change a ring tone:
STEP 1Press the Setup button.
STEP  2Select Ring Tone.
STEP  3Choose the extension for which to choose a ring tone and press change.
STEP  4Scroll through the ring tones and press play to play the highlighted ring tone. Press 
select to choose the highlighted ringtone for that extension.
Configuring Date and Time
Setting Your Phone’s Date and Time
The date and time for your phone normally come from the SIP proxy server or NTP 
server. However, if you need to change some date and time parameters, you can 
follow these steps:
STEP 1Press the Setup button.
STEP  2Select Ti m e / D a t e.
STEP  3Enter the date in the following format: mm*dd*yy (this will display as m/d).
STEP  4Enter the time in the following format: hh*mm*ss (this will display as (h:mm).
STEP  5If the time does not display am (a) or pm (p) correctly, adjust with Offset. To change 
from a.m. to p.m., enter *12*00*00, to change from p.m. to a.m., enter #12*00*00.
STEP  6Press save. 
						

							Using Advanced Phone Features
Using Star Codes
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You can set just one of these choices, if necessary.
Using Star Codes
Your IP phone can support numerous “star codes” to access phone 
supplementary services. These codes, which start with *, are entered before 
dialing a telephone number and provide services. For example, to block caller ID 
(star code 67), you would dial *67, followed by the telephone number you are 
calling.
Following is a list of commonly-used star codes. Some star codes may not be 
available to you; consult your system administrator for more information.
Code Definition
16 Activate Secure Call feature for all calls.* See Using Secure Call, page 50.
17 Deactivate Secure Call feature for all calls.* See Using Secure Call, 
page 50.
18 Activate S e cure Call feature for a single call.* S e e Using Secure Call, 
page 50.
19 Deactivate Secure Call feature for a single call.* See Using Secure Call, 
page 50.
36 Pick up a call at another extension.* See Picking Up a Call, page 40.
37 Pick up a group call.* See Picking Up a Call, page 40.
38 Park a call.* See Parking a Call, page 41.
39 Unpark a call.* See Parking a Call, page 41.
56 Activate call waiting. See Setting Call Waiting, page 39.
57 Deactivate call waiting. See Setting Call Waiting, page 39.
66 Activate Call Back. Causes the IP phone to repeatedly dial a busy number 
until the called party rings or answers. The IP phone then alerts you that the 
call has gone through. 
						

							Using Advanced Phone Features
Using Star Codes
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*Requires that your IP phone be part of a Cisco Voice System.
**Requires that the paged extension be part of a 
Cisco Voice System.  67 Block Caller ID. See Blocking Caller ID, page 49.
68 Unblock Caller ID. See Blocking Caller ID, page 49.
69 Calls the last number that called your phone.
70 Deactivate call waiting for a single call. See Setting Call Waiting, page 39.
71 Activate call waiting for a single call. See Setting Call Waiting, page 39.
72 Activate Call Forward All. See Forwarding Calls, page 35.
73 Deactivate Call Forward All. See Forwarding Calls, page 35.
77 Activate anonymous call blocking. See Blocking Anonymous Calls, 
page 49.
78 Activate Do Not Disturb. See Setting Do Not Disturb, page 38.
79 Deactivate Do Not Disturb. See Setting Do Not Disturb, page 38.
86 Deactivate Call Back.
87 Deactivate anonymous call blocking. See Blocking Anonymous Calls, 
page 49.
90 Activate Call Forward Busy. See Forwarding Calls, page 35.
91 Deactivate Call Forward Busy. See Forwarding Calls, page 35.
92 Activate Call Forward No Answer. See Forwarding Calls, page 35.
93 Deactivate Call Forward No Answer. See Forwarding Calls, page 35.
96 Page an extension.** See Using the Paging Feature, page 53.
98 Perform a blind transfer. Transferring Calls, page 32.
Code Definition