Cisco Spa 504G User Guide

							Using Basic Call Management Functions
Parking a Call
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To pick up a call ringing at a specific extension by using the softkey:
STEP 1Press the pickup softkey.
STEP  2Enter the extension number of the phone from which you are picking up the call 
and press dial.
STEP  3Press dial again.
Parking a Call 
You can park a call on a designated line so that another person in your company 
can pick up the call. The call is active until it is unparked or the caller hangs up. (Not 
available for the Cisco SPA501G.)
Not all phone systems support call park. If this feature is not working, verify with 
your phone administrator that it has been configured. This section describes the 
default behavior.
To  p a r k  a  c a l l :
STEP 1While on an active call, press the park softkey.
STEP  2Enter a number to identify the park line and press dial. The park line number does 
not correspond to a physical phone extension number; you can pick any easily-
remembered number (for example, 100). The call is then parked on that line, and 
the caller hears music-on-hold or messages.
STEP  3You or another person must then unpark the call.
To unpark a call, you can either use the unpark softkey (if you know the park line 
number), or view a list of parked calls and unpark it from the list.
To unpark if you know the park line number:
STEP 1Press the unpark softkey.
STEP  2Enter the number of the park line (for example, the number that was entered in 
Step 2 of “parking a call.”) 
						

							Using Basic Call Management Functions
Placing a Three-Way Conference Call
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STEP  3Press dial. The call is picked up on your phone.
To view a list of parked calls (and unpark from the list):
STEP 1Press the Setup button.
STEP  2Select Call Park Status.
STEP  3Choose the parked call you want to retrieve and press unpark.
Placing a Three-Way Conference Call
You can start conference calls by:
•calling both numbers and pressing the conf softkey.
•conferencing an active and held call using the confLX softkey (except on the 
Cisco SPA501G).
Three-way Conference Calling (except the Cisco SPA501G)
To initiate a conference call:
STEP 1Press the conf softkey during an active call. The first call is placed on hold, a 
second line is opened, and you hear a dial tone. 
STEP  2Dial the second telephone number. 
STEP  3Press the conf softkey again. All three parties are connected in the conference 
call. When you hang up, the other two parties are disconnected.
Three-way Conference Calling by using a Cisco SPA501G
To initiate a conference call:
STEP 1Press the Conference button during an active call. The first call is placed on hold, a 
second line is opened, and you hear a dial tone. 
STEP  2Dial the second person’s telephone number.  
						

							Using Basic Call Management Functions
Using the Phone Directories
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STEP  3Press the Conference button again. All three parties are connected in the 
conference call. 
When you hang up, the all parties are disconnected.
Conferencing a Held Call with an Active Call
If you have a call on hold and an active call, you can create a conference call that 
includes the active call and the call on hold (except on the Cisco SPA501G).
With an active call and one or more calls on hold, press the confLx softkey.
•If you have only one call on hold, the conference call is created between the 
three of you.
•If you have more than one call on hold, choose the held call you want to 
conference in by pressing the line button of the call on hold. 
Using the Phone Directories
Your IP phones provide several different types of phone directories, depending on 
the phone model and what the system administrator has set up for the company. 
(except on the Cisco SPA501G).
The phones provide the following types of directories:
•A Personal directory that provides a place for you to store and view 
frequently dialed numbers. You can also dial numbers from the directory.
•The Corporate Directory lists the phones and extension numbers in your 
company. Depending on your phone network configuration, you might have 
the following directories available:
-Corporate Directory (LVS)
-Directory using Lightweight Directory Access Protocol (LDAP) 
						

							Using Basic Call Management Functions
Using the Phone Directories
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Using Your Personal Directory
To access the Phone Directory, press the dir softkey, or press the Setup button 
and select Directory. You can also view and edit the directory from your PC using 
the web configuration utility. See the “Using Your Personal Directory” section 
on page 72.
To add a new entry to the directory:
STEP 1In the Directory screen, when New Entry is selected, press the add softkey.
STEP  2Use the keypad to enter the name of the directory entry:
•Press the number key multiple times to move to a different letter under 
that number. (For example, to enter “Mary,” you would press 6 and then 
pause (for M); press 2 and then pause (for A), press 7 three times rapidly 
(for R), then press 9 three times rapidly (for Y). 
•Use the delChr softkey to delete letters, the > softkeys to 
move to the left or the right of the string. 
•Use the clear softkey to clear the entire name. 
When finished with the name, use the navigation button to go down to the Number 
field. 
STEP  3Enter the phone number, including any digits you must dial to access an outside 
line and the appropriate area code.
STEP  4(Optional) To change the ring type for the caller: 
a. Press the option softkey. 
b. Scroll through the available ring types. 
c. Press the play softkey to play the selected ring tone or pres s the select softkey 
to assign that ringtone to the number you are adding to the directory.
STEP  5Press save to save the entry. 
						

							Using Basic Call Management Functions
Using the Call History Lists
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Using the Corporate Directory
Depending on your Internet Telephony Service Provider or corporate network 
setup, you might not have a corporate directory available to you.
To use the corporate directory:
STEP 1Press the dir softkey, or press the Setup button and select Directory.
STEP  2Select Corporate Directory.
STEP  3Choose an entry and press the dial softkey. Press cancel to exit .
To use the Lightweight Directory Access Protocol (LDAP) directory:
STEP 1Press the dir softkey or press the Setup button and select Directories.
STEP  2Scroll to the LDAP Directory Name and press Select. (The name of the LDAP 
directory is configured by the phone administrator and can differ.)
STEP  3Enter information in the fields and press search.
STEP  4In the results, press Dial to dial the contact or choose one of the other options.
Using the Call History Lists
You can also view the Call History Lists from your PC using the web configuration 
utility. See the “Viewing Call History Lists” section on page 71. 
You can only view call history lists for the Cisco SPA501G using the web 
configuration utility.
To view or call a number on the Call History lists:
STEP 1Press the Setup button.
STEP  2Select Call Histor y. 
						

							Using Basic Call Management Functions
Setting or Changing a Phone Password
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STEP  3Select the Call History list you want to view. Available Call History lists are:
•Redial List—Shows the last 60 numbers dialed from your phone.
•Answered Calls—Shows the caller ID of the last 60 answered calls.
•Missed Calls—Shows the last 60 missed calls.
To dial a number from one of the Call History lists, choose the call and press dial.
If the call was from a long distance number, you might have to edit the call before 
dialing it. Press the Edit softkey to edit the call and use the softkey buttons and 
keypad to edit the number.
To delete a number from the call history lists:
STEP 1In the Redial, Answered Calls, or Missed Calls list, choose the call.
STEP  2Press delete.
STEP  3Press OK.
To save a call history number to your directory:
STEP 1In the Redial, Answered Calls, or Missed Calls list, choose the call.
STEP  2Use the navigation button to scroll to the right to access more softkey buttons and 
press save.
STEP  3Edit the information (if desired) and press save again. The entry is added to your 
directory.
Setting or Changing a Phone Password
You can set or change the password for your phone to prevent unauthorized use. 
To set a password for your phone:
STEP 1Press the Setup button.
STEP  2Select Set Password. 
						

							Using Basic Call Management Functions
Accessing Voicemail
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STEP  3Enter a numeric password. Enter the same password again to verify the accuracy. 
STEP  4Press save.
Accessing Voicemail
To access voicemail, press the Messages button on your phone. Your system 
administrator should configure your phone with the correct voicemail number so 
that pressing the Messages button automatically dials your voicemail system.
If you need to change the number for your voicemail (for example, if your phone is 
not part of a Cisco Voice System and you have external voicemail), perform the 
following steps:
STEP 1Press the Setup button.
STEP  2Scroll to Voic e Mail and press select.
STEP  3Enter the number to dial for voicemail. For a Cisco Voice System, this is normally 
vmm. For an external system, enter the phone number, including any digits that 
must be dialed to reach an outside line.
To clear the field of a previous entry, press clear. To enter letters, press the Right 
navigation button to scroll, then press the alpha softkey.
STEP  4Press save. 
						

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Using Advanced Phone Features
This chapter describes how to configure advanced features on your IP Phone. It 
contains the following sections:
•Configuring Privacy and Security, page 49
•Enabling and Using Dial Assistance, page 51
•Using the Paging Feature, page 53
•Monitoring and Accessing Another Phone, page 54
•Customizing Your IP Phone Screen, page 55
•Using Ring Tones, page 58
•Configuring Date and Time, page 58
•Using Star Codes, page 59
•Using the Interactive Voice Response Menu on the Cisco SPA501G, 
page 61
•Advanced Procedures for Technical Support Personnel, page 63
You can also configure many of these features by using your PC and the web 
configuration utility. 
For the Cisco SPA501G, configure these features by using the web configuration 
utility or the star codes (described below). 
						

							Using Advanced Phone Features
Configuring Privacy and Security
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 49
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Configuring Privacy and Security
Blocking Caller ID
You can block Caller ID from your phone so that your phone number does not 
appear to the person you call.
Using the Setup button:
STEP 1Press the Setup button.
STEP  2Select Preferences.
STEP  3Choose Block Caller ID and press edit.
STEP  4Press y/ n  to choose yes (enable) or no (disable).
STEP  5Press ok.
STEP  6Press save.
Using the star code:
Press *67 before dialing the number. (Caller ID blocking will remain enabled until 
you enter *68.)
Blocking Anonymous Calls
Blocking anonymous calls prevents calls with unknown Caller ID from ringing your 
phone. (For example, if a caller set his phone to not display Caller ID, the call is 
considered anonymous.) These callers receive a busy signal or message.
Using the Setup button:
STEP 1Press the Setup button.
STEP  2Select Preferences.
STEP  3Choose Block Anonymous Call and press edit.
STEP  4Press y/ n  to choose yes (enable) or no (disable).
STEP  5Press ok. 
						

							Using Advanced Phone Features
Configuring Privacy and Security
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STEP  6Press save.
Using the star code:
Press *77. Anonymous call rejection will be enabled until you enter *87.
Using Secure Call
With the secure call feature, the active call is encrypted so that others cannot 
eavesdrop. Before attempting to enable Secure Call, verify with your phone 
service provider that Secure Call is available. 
Using the Setup button (not applicable to Cisco SPA501G):
STEP 1Press the Setup button.
STEP  2Select Preferences.
STEP  3Choose Secure Call and press edit.
STEP  4Press y/ n  to choose yes (enable) or no (disable).
STEP  5Press ok.
STEP  6Press save. When you dial, you will hear a tone before the call.
Using star codes:
•*16—Activate Secure Call feature for all calls.
•*18—Activate Secure Call feature for a single call.
To deactivate secure call:
•*17—Deactivate Secure Call feature for all calls.
•*19—Deactivate Secure Call feature for a single call.