Cisco Spa 504G User Guide

							 
Cisco Small Business
Cisco SPA50X and SPA51X SIP IP Phones
Models SPA501G, SPA502G, SPA504G, SPA508G, 
SPA509G, SPA512G, and SPA514GUSER GUIDE 
						

							Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide  2
 Contents
Chapter 1: Getting Started 6
About This Document 6
Overview of the Cisco Small Business IP Phones 8
Caring for Your Phone 8
Understanding Your Phone Lines and Buttons 9
Softkey Buttons 11
Using Keypad Shortcuts 13
Using the Cisco Attendant Console 14
Changing the Cisco SPA500DS Attendant Console Display 14
Chapter 2: Installing Your Phone 16
Before You Begin 17
Phone Connections 17
Connecting the Handset 18
Installing the Desk Stand or Wall Mount (Optional) 19
Reverse the Handset Retention Tab 19
Connecting the Power 20
Connecting Your Phone to the Network 21
Connecting Your Phone to the Wired Network 21
Connecting the Phone to the Wireless Network 21
Connecting a PC to Your Phone 22
Connecting Wired and Wireless Headsets 22
Verifying Phone Startup 23
Updating Your Phone Firmware 24
Determining Your Current Firmware Version 24
Download the Firmware from Cisco 25
Get the Phone IP Address 25
Update the Firmware on the Phone 26
Chapter 3: Using Basic Call Management Functions 27
Managing the Audio Source and Volume 28 
						

							Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide  3
 Contents
Adjusting Call Volume 28
Adjusting the Ringer Volume 28
Using Mute 28
Using the Speakerphone 28
Using the Headset with Your IP Phone 28
Switching Between the Handset, Headset, or Speakerphone During a Call 29
Sending Audio to the Speaker and Handset 29
Choosing Your Preferred Audio Device 29
Answering or Placing a Call 30
Answering a Call 30
Placing a Call 30
Redialing a Call 31
Putting a Call on Hold 31
Resuming a Call 31
Ending a Call 32
Transferring Calls 32
Performing an Attended Transfer 32
Performing an Unattended (Blind) Transfer 33
Transferring a Held Call to an Active Call 33
Managing Missed Calls 34
Turning the Missed Calls Shortcut On and Off 34
Forwarding Calls 35
Forwarding All Calls 35
Forwarding Calls When Your Phone is Busy 36
Forwarding Calls (Delay) Without Answering the Phone 36
Canceling Call Forwarding All 37
Call Forward Deactivation by using Star Codes 38
Setting Do Not Disturb 38
Enabling Do Not Disturb 38
Disabling Do Not Disturb 39
Setting Call Waiting 39 
						

							Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide  4
 Contents
Picking Up a Call 40
Parking a Call 41
Placing a Three-Way Conference Call 42
Conferencing a Held Call with an Active Call 43
Using the Phone Directories 43
Using Your Personal Directory 44
Using the Corporate Directory 45
Using the Call History Lists 45
Setting or Changing a Phone Password 46
Accessing Voicemail 47
Chapter 4: Using Advanced Phone Features 48
Configuring Privacy and Security 49
Blocking Caller ID 49
Blocking Anonymous Calls 49
Using Secure Call 50
Enabling and Using Dial Assistance 51
Creating Speed Dials 51
Creating Speed Dials on Unused Line Buttons 52
Creating Numerical Speed Dials 52
Using Speed Dials 53
Using the Paging Feature 53
Paging Another Phone 53
Paging a Group of Phones 53
Configuring Auto Answer 54
Monitoring and Accessing Another Phone 54
Customizing Your IP Phone Screen 55
Changing the IP Phone Screen Contrast 55
Changing the Screen Backlight Settings 55
Configuring the Phone Screen Saver 56
Turning on the Screen Saver 57 
						

							Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide  5
 Contents
Using Ring Tones 58
Changing Your Ring Tone 58
Configuring Date and Time 58
Setting Your Phone’s Date and Time 58
Using Star Codes 59
Using the Interactive Voice Response Menu on the Cisco SPA501G 61
Advanced Procedures for Technical Support Personnel 63
Rebooting Your Phone 64
Chapter 5: Using the Phone Web User Interface 65
Logging in to the Phone Web User Interface 65
TSaving the Configuration Profile 66
Setting Voice System Parameters 67
Setting Voice Phone Parameters 68
Setting Voice User Parameters 69
Viewing Call History Lists 71
Using Your Personal Directory 72
Viewing Attendant Console Status 73
Appendix A: Where to Go From Here 74
Product Resources 74 
						

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Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 6
 
Getting Started
This chapter provides an overview of this document and basic information about 
your Cisco Small Business IP phone. It contains the following sections:
•About This Document, page 6
•Overview of the Cisco Small Business IP Phones, page 8
•Understanding Your Phone Lines and Buttons, page 9
•Using the Cisco Attendant Console, page 14
About This Document 
This guide describes the concepts and tasks necessary to use and configure your 
Cisco Small Business IP Phone.
The Cisco Small Business IP Phone features vary, depending on the type of call 
control system that you are using and the customizations performed by your 
phone system administrator. This document describes using the Cisco Small 
Business IP Phones with a SIP phone system, such as a Broadsoft or Asterisk 
system. If you are using your Cisco Small Business IP Phone with a Cisco Unified 
Communications 500 Series, also see the Cisco Unified Communications Manager 
Express Administrator Guide. 
						

							Getting Started
About This Document
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 7
1
 
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1Getting StartedA description of this book 
and an overview of the Cisco 
Small Business IP Phones.
Chapter 2Installing Your PhoneHow to connect and install 
your phone.
Chapter 3Using Basic Call 
Management FunctionsHow to perform basic phone 
tasks, such as placing and 
answering calls, transferring 
calls, setting up call 
forwarding, and picking up 
calls.
Chapter 4Using Advanced Phone 
FeaturesHow to perform advanced 
phone tasks, such as 
configuring privacy and 
security features, speed 
dials, paging, and ring tones.
Chapter 5Using the Phone Web User 
InterfaceHow to modify the phone 
features by using the web 
configuration utility.
Appendix AWhere to Go From HereCisco provides a wide range 
of resources to help you 
obtain the full benefits of the 
Cisco SPA500 Series 
phones. This appendix 
provides links to many of 
these resources. 
						

							Getting Started
Overview of the Cisco Small Business IP Phones
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 8
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Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet 
Protocol) phones that provide voice communication over an IP network. The 
phones include traditional features, such as call forwarding, redialing, speed 
dialing, transferring calls, conference calling, and accessing voice mail. Calls can 
be made or received with a handset, headset, or a speaker. 
The Cisco Small Business IP phones contain Ethernet ports that link them to the 
computer network. They also have secondary Ethernet ports that allow another 
Ethernet device, such as a computer, to be connected to the network through the 
IP phone.
Cisco Small Business IP phones require a separate power source. You can power 
the phones by connecting them to a switch that provides Power over Ethernet 
(PoE), or by using the optional a Cisco PA100 power adapter.
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be 
exposed to excessive heat, sun, cold, or water. To clean the equipment, wipe it 
with a slightly moistened paper or cloth towel. Do not spray or pour cleaning 
solution directly onto the device. 
						

							Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9
1
 
Understanding Your Phone Lines and Buttons
The parts of a SPA509G IP phone are shown inFigure 1. Other models are similar, 
but might vary.
Figure 1 SPA509G Phone Components
Numbered objects inFigure 1 described in the following table.
#Phone Feature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting 
indicatorDisplays solid red when you have a new voice mail 
message. Blinks red during an incoming call.
3
IP phone screenDisplays date and time, phone station name, line 
extensions, and softkey options (except on the 
Cisco SPA501G). 
						

							Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 10
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4 Line keys Indicates phone line status. (Not available on the 
Cisco SPA502G or Cisco SPA512G.) 
When lit:
Green: Line is idle.
Red (steady): Line is active or in use.
Red (flashing): Line is on hold or there is an inbound call.
Orange: Line is unregistered (cannot be used).
These keys can also be programmed by your system 
administrator to perform differently than described here 
or to add functions such as speed dial, call pickup, or 
monitor an extension.
5 Softkey buttons Press a softkey button to perform the action shown on 
the label on the 
IP phone screen. 
Note: The Cisco SPA501G has the following four buttons:
Redial—Dials the last number called.
Cancel—Cancels an action (such as a transfer).
Conference—While on a call, press to start a 
conference call and dial another number. After 
the second party answers, press Conference again to 
create the conference.
Transfer—Transfers a call. 
6 Navigation button Press an arrow key to scroll left, right, up, or down 
through items shown on the 
IP phone screen (except 
on the Cisco SPA501G).
7 Messages button Press to access voice mail. (This feature must be set up 
by your phone system administrator).
8 Hold button Press to place a call either on hold or to resume.
NOTESPA501 phone does not support this feature. #Phone Feature Description