Cisco Prime Nerk 43 User Guide
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6-7 Cisco Prime Network 4.3.2 User Guide Chapter 6 Setting Up Fault Management and the Events Client Default Settings Creating Ticket and Event Filters for Vision and Events Client Users Figure 6-1 Viewing Investigation Ticket Information Once a ticket is opened, you can view the reason for each state in the Details pane. You can view the history details of a particular ticket with information on various states of the ticket in the History window. Figure 6-2 displays the information ticket in Details pane
6-8 Cisco Prime Network 4.3.2 User Guide Chapter 6 Setting Up Fault Management and the Events Client Default Settings Creating Ticket and Event Filters for Vision and Events Client Users Figure 6-2 Viewing the Investigation Ticket Information in Details Pane Monitoring Alarms/Events in Prime Network (Event Manager) In the devices like ASR 903 or ASR 9K, we have monitored service alarms/events to find out the time taken by Prime network to generate the service alarms/events whenever changes on devices such as interface/port/link down or vice versa. Prime Network has the option of monitoring the time taken to generate the alarms /events for the following: Admin Operational The Status of the device will be in Disabled when there is any interface /port /link is down in physical inventory and the status will be in OK state if the same is up. Refer Figure 6-3.Whenever there is change in status in physical inventory, the Prime Network event manager generates the events.
6-9 Cisco Prime Network 4.3.2 User Guide Chapter 6 Setting Up Fault Management and the Events Client Default Settings Creating Ticket and Event Filters for Vision and Events Client Users Figure 6-3 Viewing the Status of the device Figure 6-4displays the various investigation states of VNEs Figure 6-4 Viewing various investigation states of a VNE The monitoring of alarms /events has been carried out using two types of polling: Reduced Polling—It is a default polling which provides the time taken by Prime Network for checking any change in the device. Regular Polling— In regular polling, the time taken by Prime Network for checking any change in device will be more than Reduced Polling.
6-10 Cisco Prime Network 4.3.2 User Guide Chapter 6 Setting Up Fault Management and the Events Client Default Settings Creating Ticket and Event Filters for Vision and Events Client Users
CH A P T E R 7-1 Cisco Prime Network 4.3.2 User Guide 7 Viewing Devices, Links, and Services in Maps Vision client maps display a variety of information in a topological view, such as devices, physical and logical connections, network services, and so forth. Whenever you open a map, Prime Network refreshes the map information. How to create a map is described in Workflow for Creating a Map, page 4-2. These topics describe how to use maps to get the information you need about your network: Opening Maps, page 7-2 Interpreting NE Icons, Badges, and Colors, page 7-4 Zooming In and Out To Get More Details, page 7-6 Viewing a Table of NEs and Their Properties (List View), page 7-7 How to Find Entities Inside and Outside Of Maps, page 7-11 Finding Out Which Maps Include an NE, page 7-14 Viewing Very Large Maps Using an Overview Window, page 7-15 Drilling Down Into NE Groups (Aggregations), page 7-16 Finding Services Using Map Overlays, page 7-17 Viewing and Managing Links, page 7-20 Making Changes to the Device Appearance in the Map, page 7-32 Adding and Removing NEs from Existing Maps, page 7-33 Grouping NEs Using Aggregations, page 7-35 Closing Maps, Renaming Maps, and Other Map Operations, page 7-36 Changing the Vision Client Default Behavior, page 7-37
7-2 Cisco Prime Network 4.3.2 User Guide Chapter 7 Viewing Devices, Links, and Services in Maps Opening Maps Opening Maps You can work on a maximum of five maps at any given time. Like all Prime Network clients, the Vision client is password-protected. When you log in, client updates (if any) are automatically applied. NoteYou can change your password at anytime by choosing Tools > Change User Password from the main menu. Step 1Launch the Vision client. If you want the Vision client to prompt you to open the last map you used, you can configure it to do so as described in Changing Vision Client Default Settings (Sound, Display, Events Age), page 4-15. Step 2Select File > Open Map from the Vision client menu bar. Step 3Select a map and click OK. Figure 7-1 provides an overview of the Vision client with an open map, followed by a description of the map window.If You Are Using Prime Network:Launch the Vision client by choosing: As part of suiteAssure > Prime Network > Vision from the REPLACE main menu bar As a standalone applicationhttp://gateway-ip:6080/ana/services/install/install/webstart.html Start > Programs > Cisco Prime Network > Cisco Prime Network Vision
7-3 Cisco Prime Network 4.3.2 User Guide Chapter 7 Viewing Devices, Links, and Services in Maps Opening Maps Figure 7-1 Vision Client Window with Map View Why You Cannot See Everything in a Map or Perform All Actions in a Map What you can see and do in maps is determined by your user account settings. If you try to view an NE but you do not have the required permissions, the Vision client will display an error message. NEs—If you do not have permission to view an NE, it is displayed with a lock. The Vision client will also not display tickets for those NEs. Links—If one of a link’s endpoints is outside your permissions, the link is greyed-out. 1Main menu—Opening, closing, and changing map layouts, launching CCM, online help and icon reference, etc.5Status bar (shows commands sent to gateway, memory used by client, and gateway connection status). 2Toolbar—Map tools, overlays, links, filters, NE labels, and zoom controls.6Tickets and latest events related to all NEs in the map. 3Tabs for active maps, lists of managed NEs, and views for Ethernet Flow and VTP Domains, and Compute Services.7Toggle for hiding/displaying ticket pane. 4Content pane showing map view—Shows the map NEs and their relationships. Colors such as red and orange indicate problems on the NE. See Troubleshooting a Ticket, page 11-12.8Inventory window—Displays all NEs in the map. Double-clicking an NE opens the physical and logical inventory for the NE in the content pane.
7-4 Cisco Prime Network 4.3.2 User Guide Chapter 7 Viewing Devices, Links, and Services in Maps Interpreting NE Icons, Badges, and Colors Vision client choices—If you do not have permission to execute a menu choice, button, and so forth, they are greyed-out. These guide4.3.2 also apply when you view an NE’s physical or logical inventory, or perform any actions from the inventory windows. Permissions are described in Permissions for Vision Client Maps, page B-2. Saving a Changed Map Layout and Changing Map Display Defaults When you close a map, Prime Network automatically saves most of your changes. If you made a change that Prime Network will not automatically save, the Vision client prompts you to manually save the map by clicking Save Map Appearance from the main toolbar. You can also customize which items are displayed in maps, how items are displayed in maps, whether to use audio sounds, and when to remove NE tickets and events from the map. To change these settings, choose Tools > Options from the Vision client main menu. For more information, see Changing Vision Client Default Settings (Sound, Display, Events Age), page 4-15. Interpreting NE Icons, Badges, and Colors TipTo view an icon reference, choose Help > Icon Reference from the main menu. Are There Problems That No One Is Aware of? The Vision client conveys critical information using colors and alarm badges. These can indicate a problem, its severity, and whether anyone is aware of the problem. Alarm Badge Color Severity Red Critical Orange Major Yellow Minor Light Blue Warning Medium Blue Information
7-5 Cisco Prime Network 4.3.2 User Guide Chapter 7 Viewing Devices, Links, and Services in Maps Interpreting NE Icons, Badges, and Colors These examples show how an NE with a major ticket is displayed, depending on where you are in the Vision client. The alarm badge is displayed on top of a managed NE icon. In Figure 7-2 the NE icon is for a Cisco MDS device. Figure 7-2 What NE Icon Badges Signify Is The Device Working Properly? A badge displayed at the bottom right of the icon signals a reachability problem between Prime Network and the device, as shown in Figure 7-3. Dark blue Indeterminate Green Cleared, Normal, or OK Alarm Badge Color Severity Value Navigation Pane Map Ticket Pane Element with ticket of Major severity Description What this example shows: Conclusion: 1Network element icon and color: The NE still has a Major uncleared ticket. Icon represents NE type NE is a Cisco MDS device. Color represents NE’s most serious ticket that has not been cleared (cleared means it is no longer a problem)Orange means the NE has at least one uncleared ticket, and its severity is Major. 2Color represents NE’s most serious ticket that is unacknowledged (acknowledged means someone is aware of the problem)Green means the NE has no unacknowledged tickets.Someone is aware of the NE’s Major uncleared ticket.
7-6 Cisco Prime Network 4.3.2 User Guide Chapter 7 Viewing Devices, Links, and Services in Maps Zooming In and Out To Get More Details Figure 7-3 Element with Overlay Badges A complete list of all NE icons, severity icons, and device reachability icons is provided in Icon Reference, page A-1. For information on how to respond to NE tickets, see Managing Tickets with the Vision Client, page 11-1. Zooming In and Out To Get More Details Use these menu choices to manipulate a map:Description What this example shows: Conclusion: 1Color represents NE’s most serious ticket that is unacknowledgedLight blue means the NE still at least one unacknowledged ticket, and its severity is Warning.No one is aware of the NE’s uncleared Warning ticket. 2Network element icon and color: The NE still has an uncleared Warning ticket. Icon represents NE type NE is a Cisco 7600 router. Color represents NE’s most serious ticket that has not been cleared (that is, the problem no longer exists)Light blue means the NE still at least one uncleared ticket, and its severity is Warning. 3Icon represents the state of the device The Cisco 7600 router is only partially reachable.There may be a communication problem between Prime Network and the 7600 router. 1 2 3310517 From Vision Client Main Menu To do the following View > Zoom InZoom in on the map View > Zoom SelectionSelect an area in a map to zoom in on by clicking and dragging View > Fit In WindowFit the entire map in the display area View > PanMove around in a map by clicking and dragging View > Zoom OutZoom out of the map.