Cisco 7942 User Guide

Dial from Corporate Directory on Phone
Procedure
Step 1Choose>CorporateDirectory(namecanvary).
Step 2EnteranameandpressSearch.
Step 3Highlightalistingandgooff-hook.
Dial Personal Address Book (PAB) Entry
Procedure
Step 1Choose>PersonalDirectorytologin.
Step 2ChoosePersonalAddressBookandsearchforalisting.
Step 3Scrolltoacontactorpresstheindexnumber.
Thesystemdialsthespecifiedcontact.
Make Fast Dial Call
Beforeusingthisoption,yoursystemadministratormustconfigurethisfeatureandassignaserviceURLto...

For more information, see...Then...If you want to...
Handset,Headset,and
Speakerphone,onpage61Press,ifunlit.Or,ifislit,press
Answeror(flashing).
Theringinglineisselected
automatically.Contactyour
systemadministratorforthe
optionstoselecttheprimaryline
eachtime.
Note
Ifyouareusingawirelessheadset,refer
tothewirelessheadsetdocumentation.
Answerwithaheadset
Handset,Headset,and
Speakerphone,onpage61Press,Answer,or(flashing).
Theringinglineisselected
automatically.Contactyour
systemadministratorforthe...

Tips
•Ifpartiesonacallhearabeeptone,thecallmaybemonitoredorrecorded.Contactyoursystem
administratorformoreinformation.
•Ifyouworkinacontactcenterorsimilarenvironment,youcancreate,update,anddeleteyourown
prerecordedgreetingthatplaysautomaticallyifAgentGreetingisconfiguredforyourphone.Formore
information,seeyoursystemadministrator.
•ACallChaperoneusercannotansweranincomingcallwhilecallsarebeingchaperoned.
Call Disconnect
Toendacall,hangup.Herearesomemoredetails.
Then...If you want to......

Tips
•EngagingtheHoldfeaturetypicallygeneratesmusic(ifMusiconHoldisconfigured)orabeepingtone.
•Ifyoureceiveanalertforanincomingcallandarevertingcallatthesametime,bydefaultyourphone
shiftsthefocusofthephonescreentodisplaytheincomingcall.Yoursystemadministratorcanchange
thisfocusprioritysetting.
•Ifyouuseasharedline,HoldReversionringsonlyonthephonethatputthecallonhold,notonthe
otherphonesthatsharetheline.
•YoursystemadministratordeterminesthedurationbetweenHoldReversionalerts....

Step 2Ifnecessary,scrolltotheappropriatecallandpressResume.
Mute
WithMuteenabled,youcanhearotherpartiesonacallbuttheycannothearyou.YoucanuseMutewiththe
handset,speakerphone,orheadset.
Mute or Unmute Call
Procedure
Step 1Tomuteacall,press.
Step 2Tounmuteacall,press.
Multiple Calls
Understandinghowmultiplecallsdisplayonyourphonecanhelpyouorganizeyourcall-handlingefforts.
Instandardviewingmode,yourphonedisplayscallsasfollowsforthehighlightedline:...

Switch to Call Overview Mode
Procedure
Step 1Pressforthehighlightedline.
Thephoneswitchestocalloverviewmode,displayingonecallperline.Thedisplayedcalliseithertheactive
callortheheldcallwiththelongestduration.
Step 2Toreturntostandardviewingmode,pressandthenimmediatelypressthelinebutton.
Switch Between Connected Calls on One Line
Procedure
Step 1Highlightthecallyouwanttoswitchto.
Step 2PressResume.
Anyactivecallisplacedonholdandtheselectedcallresumes.
Switch Between Connected Calls on Different Lines...

•Ifthecallisringingonadifferentline,press(flashing).
Thephoneplacestheactivecallonholdandtheselectedcallresumes.
In-Progress Call Movement
Youcanswitchin-progresscallsbetweenthedesktopphoneandyourmobilephoneorotherremotedestination.
Switch In-Progress Call on Desk Phone to Mobile Phone
Procedure
Step 1PresstheMobilitysoftkeyandselectSendcalltomobile.
Step 2Answerthein-progresscallonyourmobilephone.
Thedesktopphonelinebuttonturnsredandthehandseticonsandthecallingpartynumberappearonthe...

Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line
(Session Handoff)
Procedure
Step 1Whileonyourmobilephone,entertheaccesscodefortheSessionHandofffeature(forexample,*74).Contact
yoursystemadministratorforalistofaccesscodes.
Step 2Hangupthecallonyourmobilephonetodisconnectthemobilephonebutnotthecall.
Step 3PressAnsweronyourdeskphonewithin10secondsandstarttalkingonthedeskphone.Yoursystem
administratorsetsthemaximumnumberofsecondsyouhavetoanswerthecallonyourdeskphone....

Step 4Ifyourphonehason-hooktransferenabled,completethetransferbyhangingup.
Talk to Transfer Recipient Before Transferring Call (Consult Transfer)
Procedure
Step 1Fromanactivecall,pressTransfer.
Step 2Enterthetargetnumber.
Step 3Waitforthetransferrecipienttoanswer.
Step 4PressTransferagaintocompletethetransferorEndCalltocancel.
Step 5Ifyourphonehason-hooktransferenabled,completethetransferbyhangingup.
Call Transfer To Voice Message System...

Ifyouhavenoredirectoptionsavailable,thecalltransferstoyourvoicemessagesystem.
Step 2Ifyouhaveredirectoptionsavailable,yourphonedisplaysanewmenu.Chooseanoptiontoredirectthecall.
Call Forward
YoucanuseCallForwardfeaturestoredirectincomingcallsfromyourphonetoanothernumber.
Yoursystemadministratormayallowyoutochoosefromtwotypesofcallforwardingfeatures:
•Unconditionalcallforwarding(CallForwardAll)—Appliestoallcallsthatyoureceive.
•Conditionalcallforwarding(CallForwardNoAnswer,CallForwardBusy,CallForwardNo...