Cisco 7942 User Guide

Change Voice Message Indicator Setting Per Line
Procedure
Step 1OnyourUserOptionswebpage,selectUserOptions>Device.
Step 2SelectaphonefromtheNamedrop-downmenu.
Step 3SelectLineSettings.
Step 4(Optional)Ifyouhavemorethanonedirectorynumber(line)assignedtoyourphone,selectalinefromthe
Linedrop-downmenu.
Step 5IntheMessageWaitingLamparea,choosefromvarioussettings.
Typically,thedefaultmessagewaitingsettingpromptsyourphonetodisplayasteadyredlightfromthe
handsetlightstriptoindicateanewvoicemessage.
Step...

Edit Line Text Label for Phone Display
Procedure
Step 1OnyourUserOptionswebpage,selectUserOptions>Device.
Step 2SelectaphonefromtheNamedrop-downmenu.
Step 3SelectLineSettings.
Step 4Ifyouhavemorethanonedirectorynumber(line)assignedtoyourphone,selectalinefromtheLinedrop-down
menu.
Step 5IntheLineTextLabelarea,enteratextlabel.
Step 6SelectSave.
Phone and Access List setup for Mobile Connect
WhenusingCiscoMobileConnect,youmustaddyourmobileandotherphonesthatyouwanttousetoplace...

Step 10Toaddthismembertotheaccesslist,selectSave.
Step 11Tosavetheaccesslist,selectSave.
Set Up, View, or Change WebDialer Preferences
Procedure
Step 1AccesstheMakeCallpage.
TheMakeCallpageappearsthefirsttimethatyouuseWebDialer(afteryouclickthenumberthatyouwant
todial).
Step 2(Optional)Makechangestoyoursettings.
TheMakeCallpagecontainsthefollowingoptions:
a)Preferredlanguage—DeterminesthelanguageusedforWebDialersettingsandprompts....

Step 5Selectyourremotedestinationprofilefromthedrop-downlistbox.Yourremotedestinationprofilecontains
thesettingsthatapplytoremotedestinationsthatyoucreate.
Step 6SelecttheMobilePhonecheckboxtoallowyourremotedestinationtoacceptacallsentfromyourdesk
phone.
Step 7SelecttheEnableMobileConnectcheckboxtoallowyourremotedestinationtoringsimultaneouslywith
yourdeskphone.
Step 8SelectoneofthefollowingoptionsintheRingSchedulearea(theringscheduledrop-downlistboxesinclude
onlytheaccessliststhatyouhavecreated):...

Step 6Toendacall,clickHanguporhangupfromyourphone.
Use WebDialer with Another Online Corporate Directory (Not User Options Directory)
Procedure
Step 1LogintoaWebDialer-enabledcorporatedirectoryandsearchforcoworkers.
Step 2Clickthenumberthatyouwanttodial.
Step 3Whenprompted,enteryouruserIDandpassword.
Step 4IfthisisyourfirsttimeusingWebDialer,setuppreferencesontheMakeCallpage.
Step 5ClickDial.
Thecallisnowplacedonyourphone.
Step 6Toendacall,clickHanguporhangupfromyourphone.
Log Out of WebDialer
Procedure...

•Donotdisplaycallconfirmation:Ifselected,promptsWebDialertosuppresstheMakeCallpage.This
pageappearsbydefaultafteryouclickaphonenumberinaWebDialer-enabledonlinedirectory.
•DisableAutoClose:Ifselected,thecallwindowdoesnotcloseautomaticallyafter15seconds.
   Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
100
User Options Web Pages
Cisco WebDialer 

CHAPTER 9
Additional Options
Yoursystemadministratorcanconfigureyourphonetousespecificbuttonandsoftkeytemplatesalongwith
specialservicesandfeatures,ifappropriate.Thefollowingtableprovidesanoverviewofsomeconfiguration
optionsthatyoumaywanttodiscusswithyourphonesystemadministratorbasedonyourcallingneedsor
workenvironment.
Youcanlocatephoneguidesandotherdocumentslistedinthistableontheweb:http://www.cisco.com/en/
US/products/hw/phones/ps379/tsd_products_support_series_home.html
For more...

For more information...Then...If you...
SeeSharedLines,onpage48.Requestasharedline.Thisallowsyoutouse
oneextensionforyourdeskphoneandlab
phone,forexample.
Wanttouseoneextensionfor
severalphones
Contactyoursystemadministratoraboutthese
featuresandsee:
•AdvancedCallHandling,onpage42
•SharedLines,onpage48
•CiscoExtensionMobility,onpage55
Considerusing:
•CallParktostoreandretrievecallswithout
usingthetransferfeature.
•CallPickuptoanswercallsringingon
anotherphone.
•Asharedlinetovieworjoincoworkers’
calls....

CHAPTER 10
Troubleshooting
•Problems,page103
•PhoneTroubleshootingData,page107
•QualityReportingTool,page108
Problems
Thissectionprovidesinformationtohelpyoutroubleshootgeneralproblemswithyourphone.Formore
information,seeyoursystemadministrator.
No Dial Tone or Cannot Complete Call
Problem
Youcannothearadialtoneorcompleteacall.
Cause
Oneormoreofthefollowingfactorsmightapply:
•YouarenotconnectedtoExtensionMobilityservice.
•ThesystemrequiresaClientMatterCode(CMC)orForcedAuthorizationCode(FAC)afterdialinga...

•Changethetime-of-dayrestrictionsthatpreventyoufromusingsomefeaturesduringcertainhoursof
theday.Formoreinformation,contactyoursystemadministrator.
Missing Softkey
Problem
Thesoftkeythatyouwanttousedoesnotappear.
Cause
Oneormoreofthefollowingfactorsmightapply:
•Thereareadditionalsoftkeystodisplay.
•Thestateofthelinedeterminesthephonesoftkeys.
•Yourphoneisnotconfiguredtosupportthefeatureassociatedwiththatsoftkey.
Solution
Useoneoftheseoptions:
•PressMoretorevealadditionalsoftkeys....