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Cisco 7942 User Guide

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Page 121

Solution
Bargeintothecallagain.
Cannot Access Settings Menu
Problem
TheSettingsbuttonisunresponsive.
Cause
Yoursystemadministratormayhavedisabledonyourphone.
Solution
Contactyoursystemadministrator.
Cannot Use CallBack
Problem
CallBackfails.
Cause
TheotherpartymighthaveCallForwardenabled.
Call Forward All Error Message
Problem
ThephoneshowsanerrormessagewhenyouattempttosetupCallForwardAll.
Cause
YourphonemayrejectyourattempttosetupCallForwardAlldirectlyonthephoneifthetargetnumberthat...

Page 122

Security Error Message
Problem
YourphonedisplaysSecurityError.
Cause
Yourphonefirmwarehasidentifiedaninternalerror.
Solution
Ifthemessagepersists,contactyoursystemadministrator.
Unresponsive Phone
Problem
ThephonescreenappearsblankandtheDisplaybuttonisnotlit.
Cause
Thephoneispowereddown(sleeping)tosaveenergy.
Solution
Thephonewillpowerup(wake)whenthesystemsendsthewakeupmessage.Youcannotwakethephone
beforeitsscheduledpoweruptime.
Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7961G,...

Page 123

Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7962G and
7942G)
Problem
Thephonescreendisplayappearstoolightortoodarktoread
Cause
Youchangedthedisplaysettingsandmadethescreendisplaytoolightortoodark.
Solution
1Choose.
2Press1,4onthekeypad.
3Pressuntilyoucanseethephonescreendisplay.
4PressSave.
Phone Troubleshooting Data
Yoursystemadministratormayaskyoutoaccessadministrationdataonyourphonefortroubleshooting
purposes.
Then...If you are asked to......

Page 124

Quality Reporting Tool
YoursystemadministratormayconfigureyourphonewiththeQualityReportingTool(QRT)totroubleshoot
performanceproblems.YoucanpressQRTorQualityReportingTooltosubmitinformationtoyoursystem
administrator.Dependingonconfiguration,usetheQRTto:
•Immediatelyreportanaudioproblemonacurrentcall.
•Selectageneralproblemfromalistofcategoriesandchoosereasoncodes.
   Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and...

Page 125

APPENDIX A
Warranty
•CiscoOne-YearLimitedHardwareWarrantyTerms,page109
Cisco One-Year Limited Hardware Warranty Terms
Specialtermsapplytoyourhardwarewarrantyandservicesthatyoucanuseduringthewarrantyperiod.
YourformalWarrantyStatement,includingthewarrantiesandlicenseagreementsapplicabletoCiscosoftware,
isavailableonCisco.comatthefollowingURL:
http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco...

Page 126

   Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
110
Warranty
Cisco One-Year Limited Hardware Warranty Terms 

Page 127

INDEX
A
AbbreviatedDialing89
accesslist,create96
Adhocconference37
add85, 92, 97
PABentry85
phoneservicestobutton92
remotedestinationforMobileConnect97
AddressBookSynchronizationTool(TABSynch)89
answeringcalls25
assign85, 87
fastdialcode87
fastdialcodeinPersonalDirectory87
fast-dialcode87
PABtofeatureabutton85
audiblemessageindicator,Seemessageindicators
audio17
qualityof17
audioproblems108
authenticatedcalls51
AutoDial19
AutoAnswer64
B
barge49, 50
andprivacy50
using49
BLF6
BLFPickup6
browserpassword93...

Page 128

calls(continued)
reportingproblemswith108
secure51
storingandretrieving45
transferring32
viewing7
change91, 92, 93, 94, 96
browserpassword93
language93, 94
phonedisplay94
useroptionswebpages93
locale93, 94
phonedisplay94
useroptionswebpages93
phonelinelabel96
phoneservicename92
phoneservices91
CiscoExtensionMobility55
CiscoUnifiedIPPhonexiv, 9, 13, 16, 83, 101, 103
connecting13
documentationforxiv
featureconfigurationfor9, 101
registering16
troubleshooting103
web-basedservicesfor83...

Page 129

FastDial88
search88
fastdialcodes87
assigntoPersonalDirectory87
FastDials78, 86, 87, 88
assignacode87
configuringfromwebpage78, 86
dialingwith78
edit88
featurebuttons3
directories3
help3
messages3
Services3
Settings3
featuremenusandbutton8
features9, 101
availabilityof101
availableonyourphone9
footstand3
buttonfor3
ForcedAuthorizationCode,SeeFAC
forwardingcalls34
options34
G
GPickUp44
greeting25
groupcallpickup44
H
handset3, 61
lightstrip3
using61
handsetrest15
hangingup27
options27
headset16, 20, 25,...

Page 130

lines(continued)
buttons3
descriptionandnumberofsupportedcalls6
iconsandcallstates6
ringpatternsfor94
ringtonesfor65
shared48
textlabelfor94
usingBLF50
viewing7
voicemessageindicatorsettingfor94
locale93, 94
changeforuseroptionswebpages93
changephonedisplay94
loginandout,Seesigninandout
loggingoutofhuntgroups47
M
MaliciousCallIdentification54
MCID54
Meet-Meconferences39
menus8
using8
messageindicators95
audible,change95
voice,change95
messages66, 81
indicatorfor66, 81
listeningto81
messagesbutton3...
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