Canon scanner imageFORMULA DRG1130 User Manual

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Chapter 5   Maintenance
CAUTION
Do not touch the metal contacts on the ink cartridge. Doing so may 
cause poor connections, resulting in poor print quality.Imprinter TestingAfter replacing an ink cartridge or cleaning the print head, perform 
a test print to confirm proper printing. Test printing is performed by 
the “Imprinter Test” User Mode selection.
IMPORTANT
Before performing an Imprinter Test, load a sheet of paper into the 
Document Feed Tray.■Performing an Imprinter Test
Use the following...

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Chapter 5   Maintenance
The Imprinter Test is enabled.
5.
Press the [ ] key to select [OK], and press [Enter].
The test print is executed.
IMPORTANT
If no paper is loaded for test printing, the imprinter test finishes 
without printing.
6.
Press the [Stop] key to exit the User Mode. 

Chapter 6   Practical Examples
1. Messages ........................................................ 6-2Status Display .......................................................6-2
Error Messages .....................................................6-32. Troubleshooting ............................................... 6-5Trouble Categories................................................6-5
Problem and Solution ............................................6-53. Uninstalling the...

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Chapter 6   Practical Examples
1.
Messages
There are two types of display panel messages: “status indicator messages” and “error messages” that appear when the scanner 
encounters a problem.Status DisplayThe following messages appear on the display panel to 
indicate the scanner’s operating state:■Counting...
Status: Operating in Count-Only mode.
■Press Start Key
Status: Waiting. Load a document and press the Start key.
■Ready
Status: The scanner is ready to use.
■Scanning...
Status: Scanning is in...

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Chapter 6   Practical Examples
Error MessagesWhen one of the following messages appears on the display 
panel, an error has occurred in the scanner. Follow the 
indicated procedure to resolve the error. ■Check Imprinter
Error Code: H001
Problem: No ink cartridge is installed in the imprinter.
Solution: Install an ink cartridge.
■Cover Open
Error Code: C001
Problem: The scanner’s upper unit is open.
Solution: Close the upper unit. (See p. 5-5.)
Error Code: C009
Problem: The imprinter cover is open....

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Chapter 6   Practical Examples
■Double Feed
Error Code: D002
Problem: A double feed was detected by the document 
length.
Solution: Remove the double fed document page(s), 
return them to the Document Feed Tray, and scan again. 
(See p. 3-23.)
Error Code: D004
Problem: A double feed was detected ultrasonically.
Solution: Remove the double fed document page(s), 
return them to the Document Feed Tray, and scan again. 
(See p. 3-23.)
■Double Feed (Rapid Recovery System)
Problem: Double feeding of...

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Chapter 6   Practical Examples
2.
Troubleshooting
This section describes the problems that may occur during use of the scanner and how to solve them.Trouble CategoriesThe following trouble categories are addressed:
•The Scanner Does Not Turn ON (See p. 6-5)
•The Scanner Is Not Recognized (Connecting via USB) 
(See p. 6-5)
•Scanning Is Not Performed (See p. 6-5)
•Slow Scanning Speed (See p. 6-6)
•Documents Do Not Feed Properly (See p. 6-6)
•Saved Image Files Do Not Open (See p. 6-7)
•Scanning Results...

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Chapter 6   Practical Examples
IMPORTANT
• If the scanner does not operate because of a system error, 
turn the scanner OFF and wait at least 10 seconds before 
turning it back ON. If errors continue to occur, reboot the 
scanner and computer.
• When scanning with configurations that use a large amount of 
the computer’s memory, scanning will be performed properly 
for the first scan. However, if a second scan is performed with 
the same configurations, an error may occur due to insufficient 
memory...

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Chapter 6   Practical Examples
■Saved Image Files Do Not Open
If image files saved by CapturePerfect 3.1 cannot be 
opened by another application, first confirm the following:
✔Does the application you are using support 
CapturePerfect 3.1 image file types (*.bmp, *.tif, *.jpg 
and *.pdf)?
If this does not solve the problem, consider the following 
possible causes:Cause The application does not support multi-
page TIFF files.
Solution Open the files using an application that 
supports multi-page TIFF...

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Chapter 6   Practical Examples
Problem Lines, smudges, or dirt appear on the 
scanned image.
Cause The scanning glass or rollers inside the 
scanner are dirty.
Solution Clean the scanning glass and rollers. (See 
“Regular Maintenance” on p. 5-2.)
If lines still appear on the image even after you 
clean the scanning glass and rollers, the 
scanning glass inside the scanner may be 
scratched. Contact your local authorized 
Canon dealer or service representative.Problem The scanned image is abnormal for...