Canon printer PIXMA MG2920 User Manual
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Error Message Appears on a PictBridge (Wireless LAN) CompliantDevice The following are the possible errors that may occur when printing directly from a PictBridge (Wireless LAN) compliant device and the countermeasures to clear them. Note • This section describes errors that are indicated on Canon-brand PictBridge (Wireless LAN) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wireless LAN) compliant devices, check the status of the Alarm lamp and take the appropriate action to clear the error. For details, see If an Error Occurs . Support Code List • For the errors indicated on the PictBridge (Wireless LAN) compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer. Error Message on the PictBridge (Wireless LAN) Compliant DeviceAction"Printer in use"If the machine is printing from the computer or warming up, wait until the job ends. When it is ready, the machine starts printing automatically."No paper"Load paper, and select Continue* in the display on your PictBridge (Wireless LAN) compliant device. * To resume printing, you can also press the Color button or the Black button on the machine instead of selecting Continue on the device."Paper jam"Select Stop in the display on your PictBridge (Wireless LAN) compliant device to stop printing. Remove the jammed paper, load new paper, press the Color button or the Black button on the machine, then try printing again."Printer cover open"Close the cover on the machine."No print head"Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error. If an Error Occurs "Waste tank full"/"Ink absorber full"The ink absorber is nearly full. Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error. If an Error Occurs "No ink"/"Ink cassette error"Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error. If an Error Occurs "Hardware Error"Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error. If an Error Occurs 671
"Printer error"An error requiring servicing may have occurred. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on.If the problem is not resolved, contact the service center. 672
If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machine or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution • If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the machine yourself. • Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of whether the warranty has expired. Before contacting the service center, confirm the following: • Product name: * Your machine's name is located on the front cover of the setup manual. • Serial number: please refer to the setup manual • Details of the problem • What you tried to solve the problem, and what happened 673
Support Code ListThe support code appears on the computer screen when an error occurs."Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action. Support Code Appears on the Computer Screen• 1000 to 1ZZZ 10001200120313001401140314851682168416861688168A170017011890 • 2000 to 2ZZZ 29002901 • 4000 to 4ZZZ 410041024103 • 5000 to 5ZZZ 5011501251005200540057005B005B01 • 6000 to 6ZZZ 60006500680068016900690169026910691169306931693269336936693769386940694169426943694469456946 • A000 to ZZZZ B201B202B203B204 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed) . 674
Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case. Watch the movie (Windows) Watch the movie (Mac) • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If the paper tears and you cannot remove it from the paper output slot or from the rear tray: Paper Is Jammed inside the Machine • Cases other than above: In Other Cases 675
1300Cause Paper is jammed in the paper output slot or in the rear tray. Action Remove the jammed paper following the procedure below. Watch the movie (Windows) Watch the movie (Mac) Note • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine. 1. Pull the paper out slowly, either from the rear tray or from the paper output slot, whichever is easier. Hold the paper with your hands, then pull the paper out slowly not to tear it. Note • If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically. • If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the machine. Paper Is Jammed inside the Machine 2. Reload the paper, and press the machine's Black or Color button. If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary. Note • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams. 676
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continuesafter removing the paper, contact the service center. 677
Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from therear tray, or if the jammed paper remains inside the machine, remove the paper following the procedure below. Watch the movie (Windows) Watch the movie (Mac) Note • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine. 1. Turn off the machine, and unplug the power cord of the machine from the power supply. 2. Retract the paper output tray, then open the cover. Important • Do not touch the clear film (A). If the paper or your hands touch the clear film and blot or scratch it, the machine can be damaged. 3. Make sure that the jammed paper is not under the FINE cartridge holder. If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper. When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge. 678
4. Hold the jammed paper with your hands. If the paper is rolled up, pull it out. 5. Pull the paper slowly not to tear it, then pull the paper out. 6. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains. • Does the piece of paper remain under the FINE cartridge holder? • Does the little piece of paper remain inside the machine? • Does the piece of paper remain in the right side or the left side space (B) inside the machine? 679
7. Close the cover. All print jobs in the queue are canceled. Reprint if necessary. Note • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the machine. In this case, confirm that no piece of paper remains inside the machine. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. 680