Canon printer PIXMA MG2920 User Manual

							Uninstalling IJ Network ToolFollow the procedure below to uninstall IJ Network Tool from your computer.
Important
•
Even if IJ Network Tool is uninstalled, you can print over network or scan from the computer. However,
you cannot change the network settings over network.
•
Log into a user account with administrator privilege.
1.
Perform the procedure to uninstall IJ Network Tool.
•
In Windows 8.1 or Windows 8:
1.
Select  Control Panel  from the Settings charm on  Desktop > Programs  > Programs and
Features .
2.
Select Canon IJ Network Tool  from the program list, then click  Uninstall.
If the  User Account Control  screen appears, click Continue.
•
In Windows 7 or Windows Vista:
1.
Click Start > Control Panel  > Programs  > Programs and Features .
2.
Select Canon IJ Network Tool  from the program list, then click  Uninstall.
If the  User Account Control  screen appears, click Continue.
•
In Windows XP:
1.
Click Start > Control Panel  > Add or Remove Programs .
2.
Select Canon IJ Network Tool  from the program list, then click  Remove.
2.
Click Yes when the confirmation message appears.
When the message prompting you to restart your computer is displayed, click  OK to restart your
computer.
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							About Errors/Messages Displayed
If an Error Occurs
A Message Is Displayed
Error Message Appears on a PictBridge (Wireless LAN) Compliant Device
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							If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the  Alarm lamp flashes and a Support Code (error number) is displayed on the
computer screen. For some errors, the  ON lamp and the  Alarm lamp flashes alternately. Check the status of
the lamps and the message, then take the appropriate action to resolve the error.
Support Code Corresponding to the Number of Flashes of the Alarm LampExample of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashesCauseSupport Code2 flashesThere is no paper in the rear tray.10003 flashesThe cover is opened while printing is in progress.1203Paper is jammed in the paper output slot or in the rear tray.13004 flashesThe FINE cartridge is not installed properly, or the FINE cartridge not compatible with this machine is installed.168A5 flashesThe FINE cartridge is not installed.1401The FINE cartridge cannot be recognized.1403Appropriate ink cartridge is not installed.14858 flashesThe ink absorber is almost full.1700 , 17019 flashesThe protective material for the FINE Cartridge holder or the tape may remain
attached to the holder.189011 flashesThe media type and paper size are not set correctly.4102Cannot perform printing with the current print setting.410312 flashesThe specified data cannot be printed.410013 flashesThe ink may have run out.168614 flashesThe ink cartridge cannot be recognized.1684
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							15 flashesThe FINE cartridge cannot be recognized.168216 flashesThe ink has run out.1688
Support Code Corresponding to the Number of Alternate Flashes of the ONLamp and the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashesCauseSupport Code2 flashesPrinter error has occurred.51007 flashesPrinter error has occurred.5B00 , 5B0110 flashesAn error requiring you to contact the
service center has occurred.B201 , B202 , B203, B204Other cases than abovePrinter error has occurred.5011, 5012, 5200, 5400, 5700 , 6000 , 6500, 6800 ,
6801, 6900, 6901, 6902, 6910 , 6911 , 6930, 6931 ,
6932, 6933, 6936, 6937, 6938 , 6940 , 6941, 6942 ,
6943, 6944, 6945, 6946
•
When a Support Code and a message are displayed on the computer screen:
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							Note•
You can confirm the actions against errors with Support Codes on your computer by searching a
Support Code.
Click Here to Search
For details on how to resolve errors without Support Codes, see 
A Message Is Displayed .
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							A Message Is DisplayedThis section describes some of the errors or messages.
Note
•
A Support Code (error number) is displayed on the computer for some error or message. For details onerrors with Support Codes, refer to 
Support Code List .
Error Regarding the Power Cord Being Unplugged Is Displayed
Writing Error/Output Error/Communication Error
Other Error Messages
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
Error Regarding the Power Cord Being Unplugged Is Displayed
The power cord may have been unplugged while the machine was still on.
Check the error message that appears on the computer, then click  OK.
The machine starts printing. See 
Notice for Unplugging the Power Cord  for unplugging the power cord.
Writing Error/Output Error/Communication Error
Check1  If the ON lamp is off, make sure that the power plug is plugged in, then turn
the machine on.
While the  ON lamp is flashing, the machine is initializing. Wait until the  ON lamp stops flashing and remains lit.
Check2
 Make sure that the printer port is configured appropriately in the printer driver.
* In the following instructions, "XXX" signifies your machine's name.
1.
Log on as a user account with administrator privilege.
2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Devices and Printers .
•
In Windows 7, select Devices and Printers  from the Start menu.
•
In Windows Vista, select the  Start menu >  Control Panel  > Hardware and Sound  > Printers .
•
In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
and Faxes .
3.
Open the properties of printer driver for the machine.
•
In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is
your machine's name), then select  Printer properties.
•
In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your
machine's name), then select  Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the  Printer  column is selected for  Print to the following port(s) .
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							Note•
When the machine is used over LAN, the port name of the machine is displayed as"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
•
If the setting is incorrect:
Reinstall the MP Drivers with the Setup CD-ROM or install them from our website.
•
Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select  My Printer on the Start screen to start  My Printer. If My
Printer  is not displayed on the  Start screen, select the  Search charm, then search for " My Printer".
Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to
set the correct printer port, then select your machine's name.
In Windows 7, Windows Vista, or Windows XP, click  Start and select  All programs , Canon
Utilities , Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow
the on-screen instructions to set the correct printer port, then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from
our website.
•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
machine is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then
associate the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from
our website.
Check3  Make sure that the machine is connected to your computer properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
•
If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to thecomputer, and try printing again. If printing starts normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.
Check4  Make sure that the MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in 
Deleting the Unnecessary MP Drivers , then
reinstall the MP Drivers with the Setup CD-ROM or reinstall them from our website.
Check5  When the machine is connected to your computer with a USB cable, check
the status of the device on your computer.
Follow the procedure below to check the status of the device.
1.
Open the Device Manager on your computer as shown below.
If the  User Account Control  screen is displayed, follow the on-screen instructions.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Device Manager .
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							•In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound , then Device Manager .•
In Windows XP, click  Control Panel, Performance and Maintenance , System , then click  Device
Manager  on the Hardware  sheet.
2.
Double-click  Universal Serial Bus controllers  then USB Printing Support .
If the  USB Printing Support Properties  screen is not displayed, make sure that the machine is correctly
connected to the computer.
Check3  Make sure that the machine is connected to your computer properly.
3.
Click the  General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windowselp to resolve the error.
Other Error Messages
Check  If an error message is displayed outside the printer status monitor, check the
following:
•
" Could not spool successfully due to insufficient disk space "
Delete any unnecessary files to increase the amount of free space on the disk.
•
" Could not spool successfully due to insufficient memory "
Quit other running application softwares to increase available memory. If you cannot print yet, restart your computer and retry printing.
•
" Printer driver could not be found "
Uninstall the MP Drivers following the procedure described in 
Deleting the Unnecessary MP Drivers , then
reinstall the MP Drivers with the Setup CD-ROM or reinstall them from our website.
•
" Could not print Application name  - File name"
Try printing again once the current job is complete.
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking forpermission to send the printer and application software usage information will be displayed every month
for about ten years.
Read the instructions on the screen and follow the procedure below.
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							•
If you agree to participate in the survey program:Click  Agree , then follow the on-screen instructions. The printer usage information will be sent via the
Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.
Note
•
When the information is being sent, a caution screen such as an Internet security screen may bedisplayed. In this case, confirm that the program name is "IJPLMUI.exe", then allow it.
•
If you deselect the  Send automatically from the next time  check box, the information will not
be sent automatically from the second time onward and a confirmation screen will be displayed at
the time of the next survey. To send the information automatically, see 
Changing the confirmation
screen setting: .
•
If you do not agree to participate in the survey program:
Click  Do not agree . The confirmation screen will be closed, and the survey at that time is skipped.
The confirmation screen will be displayed again one month later.
•
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click  Uninstall, then follow the
on-screen instructions.
•
Changing the confirmation screen setting:
1.
Select items as shown below.
◦
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Programs  > Programs and Features .
◦
In Windows 7, or Windows Vista, select the  Start menu >  Control Panel  > Programs  >
Programs and Features .
◦
In Windows XP, select the  Start menu >  Control Panel  > Add or Remove Programs .
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							Note•
In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning dialogbox may appear when installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
2.
Select  Canon Inkjet Printer/Scanner/Fax Extended Survey Program .
3.
Select Change .
If you select  Yes after you have followed the on-screen instructions, the confirmation screen will
be displayed at the time of the next survey.
If you select  No, the information will be sent automatically.
Note
•
If you select  Uninstall (or Remove  in Windows XP), the Inkjet Printer/Scanner/Fax
Extended Survey Program is uninstalled. Follow the on-screen instructions.
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