Canon printer imageCLASS MF4570dn User Manual

8-17
Maintenance
 6  Remove any paper from the paper cassette. 
      
  NOTE  
 If the paper guide at the front projects from the paper 
cassette 
 Push the paper guide into the paper cassette. 
  
 7  Lower the dust cover. 
 8  Close the paper cassette. 
  
    
 9  Move the machine. 
 Ensure that all covers and trays are closed, and hold the lift handles 
with the front side of the machine facing you. 
 Check the weight of the machine to carry it safely. 
 
 “Main Specifications” (àP.11-2)...

8-18
Maintenance 

9-1
Chapter
9
  Troubleshooting   
 This section describes solutions for cases such as paper jam and when problems are not 
solved. 
Clearing Jams 9-2
Document Jams in the Feeder  9-3
Paper Jams Inside the Machine  9-3
Display Message 9-6
Error Codes  9-6
If  Appears  9-8
Troubleshooting 9-9
Check the Following First  9-9
Is the power switched ON?  9-9
Has the power switch been just turned ON?  9-9
Is the machine in Sleep mode?  9-9
Are the settings proper?  9-9
Is the Error indicator on or blinking?...

9-2
Troubleshooting 
Keys to be used for this operation  
 When  appears on the display, a paper jam has 
occurred in the feeder or inside the machine. To remove the 
jammed document or paper, follow the instructions on the 
display. Press [
] to view the next step.      
 
  Paper jam.
Press [  ] to
display steps.
 
   “Document Jams in the Feeder” (àP.9-3) 
 
  “Paper Jams Inside the Machine” (àP.9-3) 
  IMPORTANT  
 If the jammed paper is torn 
 Remove all torn pieces to avoid further jams. 
 If...

9-3
Troubleshooting
   Document Jams in the Feeder 
 Referring to the procedure on the display, follow the steps 
below to remove jammed documents. 
  
 1  Remove any document loaded in the feeder. 
 2  Open the feeder cover. 
      
 3  Remove any jammed document by pulling it 
gently. 
       
 4  Close the feeder cover. 
  
    
 5  Place documents in the feeder. 
   Paper Jams Inside the Machine 
 Referring to the procedure on the display, follow the steps 
below to remove jammed paper. 
 1  Hold the...

9-4
Troubleshooting
 4  Open the toner cover. 
      
 5  Remove the toner cartridge. 
  
    
 6  Remove any jammed paper by pulling it gently. 
  
    
 If you do not see the leading edge of the jammed paper
  
 Do not force to pull the paper, and proceed to step 7. 
 7  Push up the green colored part (A), and then pull  the paper exit guide to open. 
     
(A)
(1)
(2)  
     
(3)
 
 8  Remove any jammed paper by pulling it gently. 
       
 If you do not see the leading edge of the jammed paper 
 Do...

9-5
Troubleshooting
 11  Remove any jammed paper by pulling it gently. 
      
 12  Lift the dust cover. 
  
    
 13  Remove any paper loaded in the paper cassette. 
  
    
 14  Remove any jammed paper by pulling it gently. 
  
    
 15  Reload paper into the paper cassette and lower 
the dust cover. 
 For  MF4570dn 
 
 Next, proceed to step 16. 
 For  MF4450 
 
  Proceed to step 19. 
 16  Open the rear cover. 
       
 17  Remove any jammed paper by pulling it gently. 
  
    
 18  Close the rear...

9-6
Troubleshooting
 If messages appear, see the following and solve the problem.  
  
 e-Manual à Troubleshooting à Display Messages  
  
  
  
  
  
  
  
 An error code is a 3-digit code recorded as an error log when an error occurs. 
 You can view the code in the following locations.  
Error codes for fax jobs •  Error send report
•  Error receive report
•  Job history in the system status screen
 



















































...

9-7
Troubleshooting
#022Cause
Sending faxes from a computer is restricted.
Action The restriction needs to be canceled. Contact your administrator for more details.  e-Manual à Security 
à Restricting Destination Operations/Sending Functions  à Restricting Fax Sending from a 
Computer
#037 Cause 1
The machine’s memory is full.
Action 1 Print, send, or delete any documents stored in the memory.
Action 2 For a copy job, divide the document into two or set  to  before copying.
 e-Manual à Copy à...

9-8
Troubleshooting
 The message appears when the paper size specified in , or  in the  menu is different from 
the size of the paper loaded in the paper cassette or multi-purpose tray. If the message appears, perform the following operations.       
  NOTE 
 When printing using the printer driver 
 To ignore the message and proceed to print on paper that is currently set, press [] or [] to select , and then press [OK]. However, 
images may be printed improperly, for example, part of images may not be...