Canon printer imageCLASS MF4570dn User Manual

9-9
Troubleshooting
 If one of the following problems occurs during use, try the actions suggested here before contacting technical support. 
 Check the Following First 
 Is the power switched ON? 
Ensure that the power cord is securely plugged into the machine and into the wall outlet.
Ensure that electricity is supplied from the power cord. Use another power cord or verify that cord is broken using a voltmeter.
Turn ON the power switch. If there is no problem 
   
 Has the power switch been just turned...

9-10
Troubleshooting
 Does a message appear on the display? 
If an error message appears on the display, refer to the following section to locate the appropriate corrective action.
 “Display Message” (àP.9-6)
Print the transmission management report to see if any errors are listed.
 e-Manual à Basic Operation  à Printing a List à Printing a Communication Management Report
 If there is no problem 
   
 Is the telephone line connected or configured properly? 
Ensure that the telephone cable is properly...

9-11
Troubleshooting
 The machine cannot be used while power supply is cut off.    
 The fax function during a power failure •   Documents cannot be sent or received. 
•   You may not be able to make a call using the external telephone depending on your telephone. 
•   You may be able to get a call using the external telephone depending on your telephone. 
  
  IMPORTANT  
 Data storage for when power supply is cut off 
 Even if power is lost due to a power failure or accidental unplugging, any sent or...

9-12
Troubleshooting
 Customer Support (U.S.A.) 
 If you cannot solve the problem after having referred to the 
information in this chapter, contact Canon Customer Care 
Center at 1-800-OK-CANON Monday through Friday between 
the hours of 8:00 A.M. to 8:00 P.M. EST. On-line support is also 
available 24 hours a day at the website 
http://www.canontechsupport.com.     
  
 Please have the following information ready when you 
contact Canon: •   Product name (imageCLASS MF4570dn/MF4450) 
•   Serial number...

9-13
Troubleshooting
  
  NOTE 
 Contacting your local authorized Canon dealer 
 If a problem that is not indicated in the e-Manual occurs, if none of the suggested measures solve the problem, or if you cannot determine the 
problem, contact your local authorized Canon dealer. 
  
  
 Paper  Curls 
  
 Perform one of the following solutions according to the cause. 
  
  Damp paper is used. 
Solution 1Replace the paper with new paper in an unopened package. “Paper Requirements” (àP.2-6)
Solution 2Perform...

9-14
Troubleshooting
 Paper  Creases 
  
 Perform one of the following solutions according to the cause. 
  
  The paper is not loaded properly. 
SolutionLoad the paper properly. “Loading Paper” (àP.2-9)
  
  Damp paper is used. 
SolutionReplace the paper with new paper in an unopened package. “Paper Requirements” (àP.2-6)
  
  Appropriate paper is not being used. 
SolutionReplace the paper with which can be used with this printer. “Paper Requirements” (àP.2-6)
  
  There is a foreign object inside...

9-15
Troubleshooting
  Paper is too moist or Too dry. 
SolutionReplace the paper with new paper in an unopened package. “Paper Requirements” (àP.2-6)
  
  Toner is nearly out. 
SolutionTo view the solution, refer to the following. “Replacing the Toner Cartridge” (àP.8-10)
  
  The drum in the toner cartridge is deteriorated. 
SolutionReplace the toner cartridge with a new one. “Replacing the Toner Cartridge” (àP.8-10)
  
  Unevenness may appear when thin lines are printed. 
Solution 
Change the...

9-16
Troubleshooting
 The Toner Does Not Fix onto the Paper Well 
  
 Perform one of the following solutions according to the cause. 
  
  Paper type setting is not specified properly. 
Solution
Properly specify the paper type setting.
*  If you are using coarse paper, select one of the followings. •  
•  
•  
 “Setting a Paper Size and Type” (àP.2-14)
  
  Appropriate paper is not being used. 
SolutionReplace the paper with which can be used with this printer. “Paper Requirements” (àP.2-6)...

9-17
Troubleshooting
Solution 3
When printing received faxes
Change the  setting to  from the operation panel.
When printing from a computer
Change the  setting to  from the print driver.
 e-Manual à Maintenance à Special Mode
*  Change of paper type or environment may reduce the streaks, even without changing the setting.
*  This mode is more effective than , however, printing speed becomes slow.
*  This mode has higher priority than .
  
  The toner cartridge was replaced, or the printer was not...

9-18
Troubleshooting
 The copy density is not properly set. 
Solution
Adjust the  or  lower from the operation panel. “Adjusting the Density” (àP.3-4) e-Manual à Copy à Adjusting the Density à Finely Adjusting the Density
  
  The machine is exposed to direct sunlight or strong light. 
SolutionMove the machine. e-Manual à Maintenance à Transporting the Machine
    
   Copied Lines and Text Appear Faded 
 



	






	








	






	




 
 Perform the following procedure. 
  
   is set to...