Canon printer Color imageCLASS MF9170c User Manual
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12-28 Error Messages Troubleshooting MessageDescription Action Replace the toner cartridge. Printing is not possible because the toner has run out.Replace the toner cartridge. (See “Replacing the Toner Cartridges,” on p. 11- 7.) Return page 1 to the top, and then press the Start key. Scanning was stopped due to a problem with the feeder. Arrange the originals in page order with the first page on top. Place the originals back into the feeder’s original supply tray, and press (Start). Set the correct paper. The paper size is not appropriate for printing a report or list. – Set the paper size to , , , , ,, , , , or , and then load paper of the same size. – The paper ran out while printing a received document, report or list. – Load paper in the paper drawer or stack bypass tray. – Set the IP Address. This machine is not set with an IP address.Specify the IP Address Settings in TCP/IP Settings in Network Settings in System Management Set (from the Additional Functions screen), then turn the machine’s main power OFF and back ON again. (See “Network Settings,” or “Setting Up the Machine,” in the e- Manual. The counter has reached the set value. You cannot print because the set page limit for either scans, prints, or copies in the department ID management function has been reached.Contact your system manager.
12-29 Error Messages Troubleshooting MessageDescription Action The memory is full. The machine is full of jobs. – Print, send, or delete any documents stored in memory. Divide the document stack or data into a few parts and try again one by one. Send the document with low resolution. When this message appears during using the feeder, the scanning document stops halfway. In this case, clear the paper jam from the ADF. – – – – The number of TX/RX jobs that can be stored in memory reached the maximum. – The maximum numbers of jobs that can be stored in memory are as follows (Based on the condition that the other party sends the fax by the Color imageCLASS MF9170c, MF9150c and MF8450c with ITU-T No. 1 Chart standard mode); Up to 70 jobs for sending or 90 jobs for receiving, 95 fax jobs including sending and receiving, or 75 e-mail and I-fax jobs for receiving. Wait for the machine to send any documents in memory. Also print, send, or delete any documents stored in memory. – The original is too long. The originals fed from the feeder is longer than 24 7/8" (630 mm), or are not feeding correctly. – Reduce the length of the originals to within 24 7/8" (630 mm), then try again. – The originals are longer than 14" (355.6 mm) when you are sending e-mail, I-fax or sending a document to a file server. – If the originals are shorter than 14" (355.6 mm), then try the procedure again. – The scan area is dirty. The feeder’s scanning area is dirty. Clean the feeder’s scanning area. The TEL number is not registered. No destination is registered for the One-touch you pressed.Register the destinations before using the Address Book function. This size cannot be used with 2- Sided unit modes. The paper size is not appropriate for a two-sided copy. Set the paper size to or , then load paper of the same size. Wait a moment... This message appears when turning ON the main power switch, or when the machine is not ready for printing.Wait until the message disappears.
12-30 Error Codes Troubleshooting Error Codes If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen when you select on the System Monitor screen. If a send, receive, or fax job does not complete successfully, the error code is printed in the RESULT column on the Activity Report and TX Report. Perform the necessary procedures according to the error code. For details on reports, see “Introduction of the Machine,” in the e-Manual. See the table below for individual error codes. Error CodeDescription Action #0001 Paper or originals are jammed. Remove any jammed paper or originals. (See ”Clearing Jams,” on p. 12-2.) #0003Communications that take longer than the preset time (64 minutes) caused the error. Reduce the resolution or divide the document into two or more parts, and then try sending the document again. (See ”Selecting Resolution,” on p. 5-4 1.) When receiving a document, ask the sender to either reduce the resolution at which the document is scanned, or divide the document into two or more parts before sending it. – –
12-31 Error Codes Troubleshooting Error CodeDescription Action #0005 The recipient did not answer within 35 seconds. – Confirm that the recipient’s machine is able to communicate, and try again. – The recipient’s machine is not a G3 fax. – Check the type of receiving machine with the receiving party. – #0009There is no paper. – Load paper. (See “Loading Paper,” on p. 2-10.) – The paper drawer is not correctly inserted into the machine. – Insert the paper drawer properly. (See “Loading Paper,” on p. 2-1 0.) – #0012The document could not be sent because the recipient’s machine was out of paper. Ask the recipient to load paper into their fax machine. #0018The recipient’s machine did not respond when your machine redialed. – Confirm that the recipient’s machine is able to communicate, and then try again. – The documents could not be sent because the recipient’s machine was busy. – Confirm that the recipient’s machine is able to communicate, and then try again. – The settings on your machine do not match the settings on the recipient’s machine. – Check that the settings on your machine match those on the recipient’s machine, and that the recipient’s machine is able to communicate. Try sending again. – No pause was included in the telephone number when sending a fax overseas. – Insert a pause after the country code, or after the fax number of the recipient, and then dial the number again. (See “Dialing an Overseas Number (With Pauses),” on p. 5-22.) Change the Long Distance setting if you are sending documents to a destination stored in the Address Book or One-touch. (See “Registering Fax Numbers in the Address Book,” on p. 3-2 or “Storing/Editing One- Touch,” on p. 3-2 6.) – – #0037Documents could not be received because there is insufficient memory available. – Print, send, or delete any documents stored in memory. – The data size exceeds the available memory. – Reduce the data size by lowering the resolution or by changing the file format. – #0059Your transmission is canceled because the number you dialed was different from the number registered on the other party’s fax machine. Check to see that the correct fax number is registered on the other party’s fax machine. #0099A job was interrupted when the Direct Print or network scan function was being used. Try to execute the job if necessary. #0401When the data was being written to the medium, the machine detected that the medium was full.Use the memory medium with sufficient free space.
12-32 Error Codes Troubleshooting Error CodeDescription Action #0403 The job was failed because the same file name existed. Generally, if the same file name exists, a file will be automatically renamed by adding a number, which ranges from 1 to 999, to the tail of its file name in order to avoid naming conflicts. However, this error occurred because the file with the same number already added to its file name existed. Rename the file, and then write the data again. #0404The job was failed because the write protect switch of the medium was turned ON. Turn OFF the write protect switch of the medium. #0407The job was failed because the medium was pulled out while the job was in progress. – Confirm that the medium is properly inserted, and then write the data again. – While data, such as image data, were being transferred to the medium, some error occurred. – Confirm a status of the medium and a file format. – The length of the full path to the specified file (or folder) exceeded the supported limit. – The limit of the length of the full path is 120. Change or shorten the file name to be written. – The transfer of the image to the USB memory was not properly performed because the length of the full path including the root and file name exceeded the limit. – The limit of the length of the full path is 120. Change or shorten the file name to be written. – Change the folder to which the data is saved. – #0408The job was failed because the medium was pulled out while the read job was in progress. – Confirm that the medium is inserted, and then read the data again. – While the data, such as image data, was being transferred from the medium, some error occurred. – Confirm the staus of the medium and the file format. – #0703The memory for image data is full when sending color documents. Wait a few moments, and then try sending again after other send jobs are complete. Erase documents stored in memory. If the machine still does not operate normally, turn the main power OFF, and then back ON. – – #0705The send operation was interrupted because the size of the image data is larger than the Send Data Size Limit set in E-mail/I-Fax Settings in Communications Settings in System Management Set (from the Additional Functions screen). Change the setting for the Send Data Size Limit in E-mail/I-Fax Settings in Communications Settings in System Management Set (from the Additional Functions screen). Select a lower resolution. If you are using I-fax, decrease the number of pages containing images that you are sending each time, so that you do not exceed the Send Data Size Limit. Set Divide into Pages to ‘On’ in the File Format screen. – – – – #0751The server is not functioning. The network is down (the server is unable to connect to the network or was disconnected). Check the recipient’s address. Check that the network is up. – –
12-33 Error Codes Troubleshooting Error CodeDescription Action #0752 The SMTP server name for e-mail or I-fax is not correct, or the server is not functioning. The domain name or e-mail address may not be set. The network is down. Check the SMTP Server name, domain name, and E-mail Address in E-mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen). Check that the SMTP server is operating properly. Check the network status. #0753A TCP/IP error occurred while sending an e-mail message. (Socket, Select error, etc.) Check the network cables and connectors. If the machine still does not operate normally, turn the main power off, and then back on. #0755You cannot send jobs because TCP/IP is not functioning correctly. – Check TCP/IP Settings in Network Settings in System Management Set (from the Additional Functions screen). – The IP address is not set. – Check TCP/IP Settings in Network Settings in System Management Set (from the Additional Functions screen). – When the machine was turned ON, an IP address was not assigned to the machine by the DHCP, RARP, or BOOTP server. – Check TCP/IP Settings in Network Settings in System Management Set (from the Additional Functions screen). – #0801A timeout error occurred while the machine was communicating with the SMTP server to send an e-mail message. – Check that the SMTP server is functioning normally, or check the network status. – The SMTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission to a file server. – Check that the SMTP server is functioning normally. Check the network status. Check the destination setting. Check the status and setting of the file server. – #0802The name of the SMTP Server in E-mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen) is incorrect. The DNS server name in DNS Server Settings in TCP/IP Settings in Network Settings in System Management Set (from the Additional Functions screen) is incorrect. Connection to the DNS server failed. Check the name of the SMTP Server in E-mail/I- Fax in Network Settings in System Management Set (from the Additional Functions screen). (See “Setting IPv4 DNS,” in the e-Manual.) Check the DNS server name in DNS Server Settings in TCP/IP Settings in Network Settings in System Management Set (from the Additional Functions screen). (See “Settings from the Machine (E-Mail/I-fax),” in the e-Manual.) Check that the DNS server is functioning normally. #0804You have no permission to access the folder. Change the setting on the server to enable access to the folder. #0806An incorrect user name or password was specified for the sending of a file to a file server. – Change the user name or password. (See “Specifying a New Destination (Scan to File Server),” in the e-Manual.) – An incorrect destination was specified for the sending of an e-mail message or I-fax. – Check the e-mail or I-fax address. –
12-34 Error Codes Troubleshooting Error CodeDescription Action #0808 A timeout error occurred while the machine was communicating with the FTP server. – Check that the FTP server is functioning normally. Check the network status. – – The FTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission. – Check that the FTP server is functioning normally. Check the network status. Check the destination setting. Check the status and setting of the file server. – – – – #0810A POP (Post Office Protocol) server connection error occurred while receiving an I-fax. – Check the POP Server name in E -mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen). Confirm that the POP server is functioning normally. Check the network status. – – – The POP server returned an error during the connection. – Check the POP Server name in E -mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen). Confirm that the POP server is functioning normally. Check the network status. – – – A timeout error occurred on the server while connecting to the POP server. – Check the POP Server name in E -mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen). Confirm that the POP server is functioning normally. Check the network status. – – – #0812The POP password setting is incorrect. Check the POP Server password in E-mail/ I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen). #0813The POP Server name setting is incorrect. Check the POP Server name in E-mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen). #0816You have reached the quota for the number of pages you can scan for faxing.Reset or increase the page quota or contact your system administrator. #0818You have received data that cannot be processed (cannot print the attached file).Check the settings and ask the sender to resend the data. #0819You have received data that cannot be processed (MIME information is incorrect).Check the settings, and then ask the sender to resend the data. #0820You have received data that cannot be processed (BASE 64 or uuencode is incorrect).Check the settings, and then ask the sender to resend the data.
12-35 Error Codes Troubleshooting Error CodeDescription Action #0821 You have received data that cannot be processed (TIFF analysis error). – Check the settings, and then ask the sender to resend the data. – The read job failed because TIFF or JPEG files were not supported or the image data was corrupted. – Confirm that the supported file format is used, and then read data again. – #0827You have received data that cannot be processed (contains MIME information that is not supported). Check the settings, and then ask the sender to resend the data. #0828You have received HTML data. Ask the sender to use a file format other than HTML, and then resend the data. #0829Data that contains more than approximately 1,000 pages is received.This machine can store up to approximately 1,000 pages of data in memory, but will delete any data that exceeds this limit. Ask the sender to resend the remaining pages. #0839The user name or password for the SMTP Authentication in Authentication/Encryption in E-mail/I-Fax in Network Settings in System Management Set (from the Additional Functions screen) is incorrect.Check the user name and password for SMTP Authentication in Authentication/Encryption in E-mail/I-Fax in Network Settings in System Management Set (from the Additional Functions screen). (See “Confirming Necessary Information for Scan to E-Mail and I-fax,” in the e-Manual.)
12-36 If is displayed Troubleshooting If is displayed When appears on the display, the size of the paper in the paper drawer or stack bypass tray is different from that of the paper specified in , *, or of . You need to load the correct size paper or change the paper size in , *, or of . * Only when the optional Paper Drawer (Paper Drawer 2) is attached. For print jobs, you need to specify the paper size from your computer. Reloading the Paper 1 Load the correct size paper as shown on the display, then press [OK] to resume the job. The machine re-starts printing. Changing the Paper Size Setting For the stack Bypass Tray If you set the standard settings for stack bypass tray, follow the procedures below to change paper size. ● 1 Press (Main Menu).2 Press the right Any key to select .
12-37 If is displayed Troubleshooting 3 Use [▼], [▲] or (Scroll Wheel) to select , then press [OK]. 4 Use [▼], [▲] or (Scroll Wheel) to select , then press [OK]. 5 Use [▼], [▲] or (Scroll Wheel) to select , then press the right Any key to select . If you do not want to set the stack bypass standard settings, select , then press [OK], and press (Main Menu) to return to the Main Menu screen. 6 Use [▼], [▲] or (Scroll Wheel) to select paper size, then press [OK]. You can select from the following paper sizes: , , , , , , , , , , , , , , , If you use A/B size paper, press the right Any key to select and select the paper size you want to use. 7 Use [▼], [▲] or (Scroll Wheel) to select paper type, then press [OK]. You can select from the following paper types: , , , , , , , , , 8 Press (Main Menu) to return to the Main Menu screen.