Canon printer Color imageCLASS MF9170c User Manual

							12-18
Clearing Jams
Troubleshooting
1 
Open the back cover.
2 
Hold both sides of any jammed paper and 
gently pull it out.
3 
Close the back cover.
4 
Open and close the front cover to reset 
the machine.
If you are using the stack bypass tray, close it 
before opening the front cover.
Close the front cover gently holding the handle 
(A).
Back Cover
If a screen similar to the one shown below appears on the LCD display, remove the jammed paper from the 
back side of the machine. Then press the right Any key to display the next procedure. 
						

							12-19
When the Message Does Not Disappear
Troubleshooting
When the Message Does Not Disappear
When the message that indicates a paper jam occurring inside the top cover does not 
disappear even after the jammed paper is removed, this indicates that the jammed paper 
still remains in the fixing unit. Remove the fixing unit using the following procedure to 
remove the jammed paper.
The fixing unit and its surroundings inside the printer are hot during use. Make sure the fixing unit is completely cool before 
removing the jammed paper. Touching the fixing unit when it is still hot may result in burns.
When you remove the fixing unit, you have to turn the main power switch OFF. 
Sending or receiving documents cannot be done when the main power switch is OFF or the power cord is disconnected.
If the main power switch is turned OFF, all jobs waiting in the print queue will be erased.
Documents received into memory and documents stored for delayed send will be retained for approximately 60 minutes 
after the power cord has been disconnected.
–
–
–
–
1 
Turn OFF the main power switch and 
disconnect the power cord.
2 
Lift the scanning platform (A) until it is 
locked. 
						

							12-20
When the Message Does Not Disappear
Troubleshooting
3 
Grasp and pull the tab (A) on the left side 
of the top cover to open the fixing cover.
4 
Move the control panel into the upright 
position.
5 
Press the blue tabs (A) and hold the fixing 
unit by the parts indicated with arrows.
The fixing unit and its surroundings inside the 
printer are hot during use. Make sure the fixing 
unit is completely cool before removing the 
jammed paper. Touching the fixing unit when it is 
still hot may result in burns.
6 
Remove the fixing unit with both hands.
7 
Place the fixing unit on a flat surface. 
8 
Open the fixing unit cover. 
						

							12-21
When the Message Does Not Disappear
Troubleshooting
9 
Remove the jammed paper.
10
 Install the fixing unit.
11
 Close the fixing cover.
12
 Lower the scanning platform.
Be careful not to get your fingers caught.
13
 Reconnect the power cord and turn on 
the main power switch. 
						

							12-22
If the Delivery Feeder Unit Is Not Installed Correctly
Troubleshooting
If the Delivery Feeder Unit Is Not Installed 
Correctly
If the delivery feeder unit is not installed correctly, an error code  appears on the 
display. Follow the procedure below to install the delivery feeder unit correctly. If the error 
code does not disappear after the delivery feeder unit is installed correctly, contact Canon 
Customer Care Center.
You have to remove the delivery feeder unit and re-install the delivery feeder unit correctly.
When you remove the delivery feeder unit, you have to turn the main power switch OFF.
Sending or receiving documents cannot be done when the main power switch is OFF or the power cord is disconnected.
If the main power switch is turned OFF, all jobs waiting in the print queue will be erased.
Documents received into memory and documents stored for delayed send will be retained for approximately 60 minutes 
after the power cord has been disconnected.
–
–
–
–
–
1 
Turn OFF the main power switch and 
disconnect the power cord.
Make sure that the Processing/Data Indicator is 
turned off and check the display to confirm that a 
job is not being processed.
2 
Open the front cover.
If you are using the stack bypass tray, close it 
before opening the front cover.
Open the front cover gently holding the handle 
(A). 
						

							12-23
If the Delivery Feeder Unit Is Not Installed Correctly
Troubleshooting
3 
Push the levers (A) on both sides of the 
delivery feeder unit and remove the 
delivery feeder unit gently, holding it by 
the tabs (B).
Do not place any object on or touch the 
transfer belt (A) of the delivery feeder unit. The 
transfer belt of the delivery feeder unit is 
supplied with a function that cleans itself, 
therefore, do not clean the belt even when the 
toner is on it. If the delivery feeder unit is 
broken or transfer belt is damaged, this may 
result in misfeeds or deterioration in print 
quality.–
4 
Install the delivery feeder unit so that the 
protrusions (A) of the delivery feeder unit 
fit into the guides (B) and click into place.
5 
Confirm that the triangle marks (A) on the 
delivery feeder unit are aligned with the 
triangle marks (B) on the machine. 
						

							12-24
If the Delivery Feeder Unit Is Not Installed Correctly
Troubleshooting
6 
Close the front cover
Close the front cover gently holding the handle.
Be careful not to get your fingers caught.
7 
Reconnect the power cord and turn on 
the main power switch. 
						

							12-25
Error Messages
Troubleshooting
Error Messages
When a message appears on the display, please refer to the examples of error messages in 
the table below.
MessageDescription Action
Avail. Mem.This message shows the percentage 
of the memory currently available. 
This message is displayed when 
you set the originals in the feeder in 
Fax/Send mode.If you need more space, wait for the 
machine to send any documents in 
memory. Also print, send, or delete any 
documents stored in memory.
Cannot find server. The IP address that the machine 
should connect to cannot be 
determined.Check the DNS (Domain Name 
System) Server Settings in TCP/IPv4 
or v6 in Network Settings in System 
Management Set (from the Additional 
Functions screen).
Cannot use this function at this 
time. You have specified the group 
addresses when the line is off the 
hook.
–
Specify the recipient other than group 
addresses.
–
You have specified the One-touch 
that has registered with other than 
fax number when the line is off 
the hook.
–
Make sure that the line is 
disconnected.
–
The registered group is 
already nested for three levels 
of subgroups (e.g., a group 
registered in a group in a group in 
a group).
–
You cannot register a group to contain 
more than three levels of subgroups. 
Modify the group so that it contains 
three levels of groups or less.
–
You selected the One-touch that 
has already been registered, 
when you are registering group 
addresses.
You selected group addresses that 
has already been registered, when 
you are registering a One-touch.
–
–
Register the One-touch that is not 
used.
–
Check TCP/IP. The machine’s TCP/IP is not 
operating.Check the IP Address Settings in Network 
Settings in System Management Set 
(from the Additional Functions screen). 
(See “Network Settings,” in the e-
Manual.)
Check that all of the covers are 
closed. The cover is open.
Check the cover and make sure that it is 
completely closed. 
						

							12-26
Error Messages
Troubleshooting
MessageDescription Action
Check the cable.The machine and cable are not 
connected properly.Turn OFF the machine, check that the 
machine is connected to the network 
using the proper cable, and then turn the 
machine ON.
Check the originals. Paper or originals are jammed. Remove any jammed paper or originals. 
(See “Clearing Jams,” on p.
 12-2)
Clean the scan area. The feeder scanning area may be 
dirty.Clean the feeder scanning area (See 
“Scanning Area,” on p.

 2-3), then press
[OK].
Hang up the receiver. The receiver of the external 
telephone is off the hook.Hang up the receiver.
Insert the toner cartridge all the 
way holding the right & left grips. A toner cartridge is not installed or 
not installed correctly.
Install the toner cartridge correctly tray.
Load paper. No paper is loaded in the paper 
cassette or multipurpose tray 
when copying or printing.
–
Load the paper correctly by inserting 
it all the way to the back of the paper 
cassette.
–
If the paper size is not appropriate 
for printing,  
appears.
–
Set the appropriate size paper for 
printing, and specify the correct 
size of paper in . 
For printing reports or lists, set the 
paper size to , , , 
, , , , , ,  or , and then load paper of the 
same size.
–
The appropriate paper for printing 
is not loaded.
–
After setting the appropriate size 
paper for printing, specify the correct 
size of paper in the  
menu.
–
No response from the destination. The server was not running when 
you tried to send.
–
Check the destination.
–
The network connection was lost 
when you tried to send. (Either 
you could not connect to the 
destination or the connection 
was lost before the job could 
complete.)
–
Check the status of the network.
–
A TCP/IP error occurred when you 
tried to send an e-mail or I-fax.
–
Check that the network cables and 
connectors are properly connected.
–
No response from the server. 
Check the settings. The specified server settings are 
incorrect, or the server is not turned 
ON. Alternatively, the machine’s 
TCP/IP resources may below.Wait for a while, and try browsing again. 
If you still fail, try selecting another 
server. 
						

							12-27
Error Messages
Troubleshooting
MessageDescription Action
Not enough TCP/IP resources. 
Wait a moment and perform the 
operation again.You cannot browse the network due 
to a lack of TCP/IP resources. This 
may be because documents have 
just been continuously sent or are 
being continuously sent through FTP 
or Windows (SMB).Wait for a while, and try browsing again.
Perform the operation again. A transmission error has occurred 
because the line condition was poor.Check the line condition, then try again.
Prepare a new toner cartridge. The toner is running low.Prepare a new toner cartridge.
Preparing... The machine is not ready for 
scanning.Wait until the machine is ready.
Press the OK key. [Stop] has been pressed while 
scanning the document using the 
feeder.Press [OK], then set the originals again.
Printer Error Some kind of error has occurred in 
the machine.Turn OFF the main power switch, wait 
for more than 10 seconds, then turn it 
ON again. If the message persists, take 
a note of the error code that appears 
on the bottom left of the display, turn 
OFF the main power switch, disconnect 
the power cord, and contact Canon 
Customer Care Center.
Received in memory. The machine temporarily received 
the data in memory because an error 
of some kind has occurred in the 
machine. This error message appears 
with one of the messages below.
, , 
, , 
, This error message appears with another 
message. When the error is resolved, the 
received data will be printed out. For 
how to solve the problem, see the action 
for the messages displayed with it.
Remove the jammed paper from 
inside the cover of the feeder. An original jam may have occurred in 
the feeder.
Remove the jammed original.
Remove the jammed paper from... Paper jams have occurred in the 
machine.Follow the procedure on the screen 
to remove the jammed paper. (See 
“Clearing Jams,” on p.

 12-2)
Remove the original from the 
feeder. The machine cannot scan your 
original using the feeder. An original 
is placed in the feeder and on the 
platen glass.Remove the original from the feeder.
Remove the paper from the output 
tray. The paper delivery tray is full of 
paper.
Remove the printouts from the paper 
delivery tray.