Canon Pixma Mp830 User Guide

Chapter 11
Chapter 11 159Troubleshooting
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the 
machine.
z“If the Power Disconnects Unexpectedly” on page 161
z“An Error Message is Displayed on the LCD” on page 161
z“Cannot See the Display Properly on the LCD/Cannot See the Display on the LCD” on page 166
z“Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are 
Misaligned/Cannot Print to End of Job” on page 166...

160Chapter 11Troubleshooting
z“Scanner won’t work” on page 188
z“ScanGear MP won’t start” on page 188
z“Cannot display preview” on page 188
z“Computer stops operating during scanning” on page 188
z“Scan quality is poor (Poor image displayed on the monitor)” on page 189
z“Parts of image missing or surrounded by extra white areas” on page 189
z“Trouble scanning with Multi-Scan or Multi-Crop function” on page 190
z“Slow scanning speed” on page 190
z““There is not enough memory.” message is displayed” on...

Chapter 11 161Troubleshooting
If an error occurs when the machine is connected to a computer
When an error occurs in printing such as the printer is out of paper or paper jams, a troubleshooting 
message is displayed automatically. Take the appropriate action described in the message.
The message may vary depending on the version of your Windows operating system.
If the Power Disconnects Unexpectedly
If there is a power failure or if you accidentally disconnect the power cord, the date/time settings as...

162Chapter 11Troubleshooting
Print head is not installed./The type 
of print head is incorrect.Follow the directions given in the Easy Setup Instructions to install the 
Print Head.
If the Print Head is already installed, remove the Print Head and reinstall it.
If this error still remains, the Print Head may be damaged. Contact the 
Canon Customer Care Center.
Inner cover is open. Close the inner 
cover and press [OK].If the Inner Cover is open when starting normal printing, close it before 
pressing...

Chapter 11 163Troubleshooting
Incompatible device detected.  Disconnect the camera cable, and reconnect it.
Depending on the model or brand of your device, you may have to select a 
print mode compliant with PictBridge before connecting the camera.
You may also have to turn on the camera or select Play mode manually 
after connecting the camera to the machine. Perform necessary 
operations according to the instruction manual supplied with your 
camera.
If the error is still unresolved, there is a...

164Chapter 11Troubleshooting
This group dial cannot be used. 
Coded dial *##You dialed a coded speed dialing number in which a group is registered 
either with [Hook] pressed. 
A coded speed dialing number in which a group is registered cannot be 
dialed in such ways.
This group dial cannot be used. 
One-touch ##You dialed a one-touch speed dialing number in which a group is 
registered either with [Hook] pressed.
A one-touch speed dialing number in which a group is registered cannot 
be dialed in such...

Chapter 11 165Troubleshooting
*[##] represents a two-digit figure.
The paper size is not correct. 
Change the page size you have set.The paper size setting is set to a size other than , , or 
. 
Reset the paper size in the Settings screen. When feeding from the Auto 
Sheet Feeder, set it to , , or . When feeding 
from the cassette, set it to  or . Change the paper. A4/8.5x11/8.5x14 
Plain
Change the paper. A4/8.5x11 Plain 
paper
Note
Adjusting the Print Head Manually
If the Automatic Print Head Alignment...

166Chapter 11Troubleshooting
Cannot See the Display Properly on the LCD/Cannot 
See the Display on the LCD
Ink Does Not Come Out/Printing is Blurred/Colors are 
Wrong/White Streaks/Straight Lines are Misaligned/
Cannot Print to End of Job
CauseAction
Cannot see the display properly on 
the LCD/The display on the LCD is 
illegible.Adjust the contrast of the LCD in the  menu in the 
. See “Changing the Machine Settings” on 
page 134.
Cannot see the display on the LCD.
zThe machine is not powered on. 
The...

Chapter 11 167Troubleshooting
Incorrect media type When printing directly from a digital camera, on the Operation Panel, 
confirm that the  selected matches the paper loaded.
When printing from a computer, check the following.
On the [Main] tab of the printer driver, ensure that the [Media Type] 
selected matches the paper loaded.
In the [Print] dialog box of the printer driver, select [Quality & Media] from 
the pop-up menu, and then ensure that the [Media Type] selected matches 
the paper loaded.
Print...

168Chapter 11Troubleshooting
Unnecessary print jobs are queued./
Computer problemsRestart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use Canon IJ Status Monitor 
in Windows or Printer Setup Utility (or Print Center) in Macintosh for the 
deletion.
1. Open the printer properties dialog box.
2. Click the [Maintenance] tab and then [View Printer Status].
3. Click [Display Print Queue].
4. Select [Cancel All Documents] in the Printer menu.
NoteIn Windows Me or...