Canon Pixma Mp830 User Guide

Chapter 11 179Troubleshooting
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still camera 
or digital video camcorder*, and the countermeasures to eliminate them.
* Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera 
or camera.
Note
zPictBridge or Canon Bubble Jet Direct compatible digital cameras can be connected to your 
machine for direct printing.
zThis...

180Chapter 11Troubleshooting
No print head The Print Head is defective or not installed.
Install a Print Head according to the Easy Setup Instructions.
If the Print Head has already been installed, remove the Print Head and 
reinstall it.
If the error still remains, the Print Head may be defective. Contact the 
Canon Customer Care Center.
Waste tank (ink absorber) full This error message indicates that the waste ink absorber is nearly full.
The machine has a built-in waste ink absorber to hold the ink...

Chapter 11 181Troubleshooting
*1 To resume printing, you can press [OK] on the machine instead of selecting Continue.
Cannot Install the MP Drivers
Ink error/No ink The ink tank that was once empty is installed. Replace the ink tank.
Printing under the situation may damage the Print Head. Canon shall not be 
liable for any machine malfunction or damage caused by refilled ink tanks.
If you want to continue printing with the refilled ink tank installed, press and 
hold [Stop/Reset] for at least 5 seconds,...

182Chapter 11Troubleshooting
Installation does not start 
automatically when the Setup CD-
ROM is inserted into the drive.
Click [Start], select [My Computer] and then double-click the CD-ROM 
icon.
For non-Windows XP users, open the [My Computer] window and then 
double-click the CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem 
with the CD-ROM.
Contact the Canon Customer Care Center.
You have a...

Chapter 11 183Troubleshooting
Cannot Connect to the Computer Properly
„Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„When You Connect to a Computer Running Windows XP, the Screen 
Shows the Warning Message “This device can perform faster” or “High-
SPEED USB Device Plugged into non-High-SPEED USB Hub”
Problems Receiving Faxes
„Cannot Receive a Fax
CauseAction
Your environment is not fully 
compatible with USB 2.0 Hi-Speed.If your environment is not fully compatible with USB 2.0...

184Chapter 11Troubleshooting
„Cannot Print a Fax
There was an error during reception.
zCheck the LCD for an error message. See “An Error Message is 
Displayed on the LCD” on page 161.
zPrint the Activity report and check for an error. See “Printing the 
Activity Report Manually” on page 105.
The telephone line is not correctly 
connected.Check that the telephone line is connected correctly to Telephone Line 
Jack and that the telephone (or another external device such as an 
answering machine or a...

Chapter 11 185Troubleshooting
*1 LGL may not be available depending on the country of purchase.
„Cannot Receive Faxes Automatically
*1 This setting is only available in US and Canada. 
„Machine Does Not Switch Automatically between Voice and Fax Calls
*1 This setting is only available in US and Canada.
„Quality of Received Fax is Poor
Ink is running low or ink has run out. Received faxes are stored in memory and not printed if the ink is running 
low or has run out. Replace the ink tank (see “Replacing...

186Chapter 11Troubleshooting
„Repeated Errors Occur When You Receive a Fax
Problems Sending Faxes
„Cannot Send a Fax
CauseAction
The telephone line condition or the 
connection is poor.Reduce the reception start speed. See “RX start speed” on page 140.
If there is a poor line or connection, reducing the reception start speed 
may correct the error.
The sender's fax machine is not 
operating normally.Contact the sender and check whether his/her fax machine is operating 
normally.
CauseAction
The...

Chapter 11 187Troubleshooting
„Cannot Send a Fax Clearly
„Repeated Errors Occur When You Send a Fax
Telephone Problems
„Cannot Dial
„Telephone Disconnects During a Call
CauseAction
The document is not loaded 
correctly, or the Platen Glass or the 
inner side of the Document Cover is 
dirty.zRemove the document, then reload it on the Platen Glass or in the ADF. 
See“Loading Documents to Copy, Fax, or Scan” on page 19.
zClean the Platen Glass or the ADF and reload the document. See 
“Cleaning Your Machine”...

188Chapter 11Troubleshooting
Problems Scanning
„Scanner won’t work
„ScanGear MP won’t start
„Cannot display preview
„Computer stops operating during scanning
CauseAction
The machine is not recognized by 
the computer.Restart the computer.
This may enable the computer to recognize the machine.
CauseAction
Scanner driver (ScanGear MP) not 
installed.Set the Setup CD-ROM and install the software.
Scanner is not selected in the 
application software.In the application software, select this machine in [Select...