Canon Pixma Mp830 User Guide

Chapter 11 189Troubleshooting
„Scan quality is poor (Poor image displayed on the monitor)
„Parts of image missing or surrounded by extra white areas
Multiple devices connected to the 
USB port.Disconnect all other devices but the machine from the port.
CauseAction
The resolution is low. If the image looks grainy, increase the scan resolution.
For details, refer to the Scan Guide.
Specification of the application 
software.Some application software does not display the image clearly if the image 
is too...

190Chapter 11Troubleshooting
„Trouble scanning with Multi-Scan or Multi-Crop function
„Slow scanning speed
„“There is not enough memory.” message is displayed
CauseAction
The original is positioned outside 
the supported area.Check the position of the original on the Platen Glass. Observe the 
following when using the Multi-Scan or Multi-crop function.
zThere should be a gap of at least 0.4" / 10 mm between the edge of the 
Platen Glass and originals.
zLeave at least 0.4" / 10 mm between the...

Chapter 11 191Troubleshooting
„Scanned image not displayed properly
„Trouble scanning with MP Navigator
„Image position and size incorrect when scanning from the machine's 
operation panel
„Scanned image is slanted although document is set properly
„Scanned image is rotated although document is set properly
CauseAction
Scanned image prints out enlarged 
(reduced).Set the printing size in the application software.
Scanned image enlarged (reduced) 
on the computer monitor.zChange the display setting in...

192Chapter 11Troubleshooting
An Error Message Appears on the Screen
„Service Error 5100 is Displayed
„Writing Error/Output Error/Communication Error
CauseAction
Movement of the Print Head Holder 
is blocked.Clear the paper jam or foreign object that is preventing the Print Head 
Holder from moving, cancel printing from your computer, then turn off the 
machine and turn it back on again.
CauseAction
Machine is not ready. Ensure that the lamp on the Operation Panel lights.
If the lamp on the Operation...

Chapter 11 193Troubleshooting
„When an Error is Displayed Regarding Automatic Duplex Printing
„Error No.: 300 is Displayed
MP Drivers is not installed properly. Uninstall then reinstall the MP Drivers.
1. Click [Start], and select [All Programs] (or [Programs]), the name of your 
machine, and [Uninstall].
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the Easy Setup Instructions and 
reinstall the MP Drivers.
CauseAction
The correct media size is not...

194Chapter 11Troubleshooting
„Error No.: 1700 is Displayed
„Error No.: 1851 is Displayed
„Error No.: 1856 is Displayed
The name of the machine being used 
is not selected in the [Printer] pull-
down menu of the [Print] dialog box.Select [MP830] from the [Printer] pop-up menu in the [Print] dialog box of 
the printer driver.
If [MP830] is not displayed in the printer list, follow the procedure below to 
confirm the settings. 
1. Select [Print & Fax Preferences] from the [Printer] pop-up menu.
2. Check...

Chapter 11 195Troubleshooting
„Error No.: 2001 is Displayed
„Error No.: 2500 is Displayed
„For Windows Users
CauseAction
A specified period of time has 
elapsed without receiving a 
response from the digital camera./
The digital camera or digital video 
camcorder connected is not 
compatible with this machine.Disconnect the camera cable and reconnect it.
Depending on the model or brand of your device, you may have to select a 
print mode compliant with PictBridge before connecting the device.
You may...

196Chapter 11Troubleshooting
If You Cannot Resolve the Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the 
Canon Customer Care Center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Before contacting the Canon Customer Care Center, confirm the following:
zProduct name: PIXMA MP830
zSerial number: written on label inside machine
zDetails of the problem
zWhat you tried to solve the problem, and what...

Chapter 12
Chapter 12 197Appendix
Appendix
Printing Area
To ensure the best print quality, the machine allows a margin along each edge of media. The actual 
printable area will be the area without these margins. By selecting Borderless Printing*, printing with 
no margins is possible.
* This is available in A4, Letter, 4" x 6" /101.6 x 152.4 mm, 4" x 8" /101.6 x 203.2 mm, 5" x 7" / 127.0 
x 177.8 mm, and 2.13" x 3.39" / 54.0 x 86.0 mm sizes of paper. If you are making...

198Chapter 12Appendix
„Letter, Legal
„Envelopes
 Printable area
 Recommended printing area
SizePrintable Area (width x height)
Letter 203.2 x 271.4 mm / 8.0 x 10.7 inches
Legal 203.2 x 347.6 mm / 8.0 x 13.7 inches
Note
When Printing on Photo Paper Pro PR-101, Glossy Photo Paper GP-401, Glossy Photo 
Paper “Everyday Use” GP-501, Photo Paper Plus Glossy PP-101, Photo Paper Plus Double 
Sided PP-101D, Photo Paper Plus Semi-gloss SG-101 and Matte Photo Paper MP-101, 
selection of “Borderless Printing”...