Canon Pixma Mp630 User Guide
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Advanced Guide > Troubleshooting > Cannot Print Properly with Automatic Duplex Printing Cannot Print Properly with Automatic Duplex Printing Check: Is the paper size or media type appropriate? Make sure that the actual size of the paper is suitable for automatic duplex printing. The sizes of media suitable for automatic duplex printing are A4, Letter, A5, and 5 x 7. Load paper of suitable size, then press the OK button on the machine. Make sure that the Page Size or Paper Size setting matches the actual size of the paper with a size suitable for automatic duplex printing. First, check the Page Size setting in the application software you are printing from. Then, check the Page Size setting on the Page Setup sheet in the printer properties dialog box (Windows) or the Paper Size on the Page Setup dialog box (Macintosh). Note Duplex printing may not be available depending on the version of the application software. Make sure that the type of loaded paper is suitable for automatic duplex printing on the Main sheet (Windows) or the Quality & Media sheet on the Print dialog box (Macintosh). To switch to manual duplex printing, follow the procedure below. Open the printer properties dialog box, clear the Automatic check box on the Page Setup sheet, and reprint. When performing manual duplex printing, note the following. If you are printing three or more pages of a document with manual duplex printing, one side of all sheets of paper will be printed first. Turn over the paper and reload the paper in the machine, and then the reverse side of all sheets of paper will be printed. Be careful not to change the order of paper in the stack. The procedure for reversing the paper varies depending on the staple side and printing orientation. Follow the on-screen instructions. Manual duplex printing is not available. Page top Page 741 of 805 pages Cannot Print Properly with Automatic Duplex Printing
Advanced Guide > Troubleshooting > For Windows Users For Windows Users Printer Status Monitor Is Not Displayed Check: Is the printer status monitor enabled? Make sure that Enable Status Monitor is selected on the Option menu of the printer status monitor. 1.Open the printer properties dialog box. Opening the Printer Properties Dialog Box (Windows) 2.On the Maintenance sheet, click View Printer Status. 3.Select Enable Status Monitor on the Option menu if it is not selected. The Inkjet Printer/Scanner Extended Survey Program Screen Is Displayed If the Inkjet Printer/Scanner Extended Survey Program is installed, the confirmation screen asking to send the printer usage information will be displayed three months and then six months after the installation. After that, it will be displayed every half a year for about four years. If you agree to participate in the survey program: Click Agree, then follow the on-screen instructions. The printer usage information will be sent to Canon via the Internet. Note When sending the information, the caution screen such as an Internet security may be displayed. In this case, confirm the program name is IJPLMUI.exe, then allow it. If you do not agree to participate in the survey program: Click Do not agree. The confirmation screen will be closed, and the survey at that time is skipped. The confirmation screen will be displayed again three months later. To uninstall the Inkjet Printer/Scanner Extended Survey Program: To uninstall the Inkjet Printer/Scanner Extended Survey Program, click Details, then click Page 742 of 805 pages For Windows Users
Uninstall on the detail description screen. Once the program has been uninstalled, neither the survey nor the transmission of the printer usage information will be performed. Page top Page 743 of 805 pages For Windows Users
Advanced Guide > Troubleshooting > Error Message Appears on a PictBridge Compliant Device Error Message Appears on a PictBridge Compliant Device The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures to clear them. Note This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non -Canon PictBridge compliant devices, check the error message on the LCD and take the appropriate action to clear the error. For details, see An Error Message Is Displayed on the LCD. For the errors indicated on the PictBridge compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer. Error Message On PictBridge Compliant DeviceAction Printer in useIf the machine is printing from the computer or warming up, wait until the job ends. When it is ready, the machine starts printing automatically. No paperLoad paper on the Rear Tray, and select Continue* in the display on your PictBridge compliant device. * To resume printing, you can also press the OK button on the machine instead of selecting Continue on the device. Paper ErrorIf the Inner Cover is opened, close it and select Stop in the display on your PictBridge compliant device to stop printing. Paper jamSelect Stop in the display on your PictBridge compliant device to stop printing. Remove the jammed paper, load new paper, press the OK button on the machine, and try printing again. Printer cover openClose the Scanning Unit (Cover) on the machine. No print headThe Print Head is defective or is not installed. Check: See Print head is not installed. in An Error Message Is Displayed on the LCD and take the appropriate action. Waste tank full/Ink absorber fullThe ink absorber is nearly full. Check: See Contact the support center or service center for ink absorber replacement. in An Error Message Is Displayed on the LCD and take the appropriate action. No ink/ Ink cassette error The ink tank is not installed properly or empty. Check the error message on the LCD and take the appropriate action to resolve the error. An Error Message Is Displayed on the LCD Ink ErrorAn ink tank that was once empty is installed. Check: See The remaining level of the following ink cannot be correctly detected. in An Error Message Is Displayed on the LCD and take the appropriate action. Hardware ErrorInk tank errors have occurred. Replace the ink tank. Routine Maintenance Printer errorAn error requiring servicing may have occurred. (The Power lamp flashes green and Alarm lamp flashes orange alternately.) Disconnect the USB cable between the machine and the PictBridge compliant device, turn off the machine, and unplug the power cord of the machine from the power supply. Plug the power cord of the machine back in, turn on the Page 744 of 805 pages Error Message Appears on a PictBridge Compliant Device
machine, and then reconnect the PictBridge compliant device to the machine. If the same error occurs, contact your Canon service representative. Page top Page 745 of 805 pages Error Message Appears on a PictBridge Compliant Device
Advanced Guide > Troubleshooting > Cannot Print Properly from a Wireless Communication Device Cannot Print Properly from a Wireless Communication Device Does your mobile phones store IrDA compliant infrared communication ports? Printing through infrared communication cannot be performed by the mobile phones does not store IrDA compliant infrared communication ports. Printing Photographs from a Wireless Communication Device Place the machine within around 8 inches / 20 cm from the mobile phone in a position that enables proper communication. When printing through infrared communication, confirm that the infrared ports on the machine and the mobile phone are placed face to face with each other at a proper angle and distance, and that there is nothing blocking them. Then, retry printing. Operational distance and angle vary depending on the specifications of your mobile phone and your operating environment. Printing Photographs from a Wireless Communication Device Did you interrupt infrared communication with the machine during receiving data? If it is interrupted, send the data from the mobile phone again. Check: Is printing possible through Bluetooth communication? Troubleshooting Page top Page 746 of 805 pages Cannot Print Properly from a Wireless Communication Device
Advanced Guide > Troubleshooting > Cannot Print Properly from a Photo Index Sheet Cannot Print Properly from a Photo Index Sheet Check the following if Failed to scan Photo Index Sheet. is displayed on the LCD, press the OK button, and perform the Scan sheet and print menu again. Did you set Photo Index Sheet in the correct position and orientation on the Platen Glass? Are the Platen Glass and the Photo Index Sheet dirty? Are all required circles on the Photo Index Sheet filled in? Note If the filled circles on the Photo Index Sheet are not dark or vast enough, the machine may not scan the Photo Index Sheet properly. Page top Page 747 of 805 pages Cannot Print Properly from a Photo Index Sheet
Advanced Guide > Troubleshooting > Cannot Remove a Memory Card Cannot Remove a Memory Card Contact your Canon service representative. Important Never attempt to remove a memory card using a thin stick or tweezers. Doing so may damage the machine. Note Exclusive adapters are required for the following memory cards. Insert these cards in the machine with adapters attached. miniSD Card/miniSDHC Card/microSD Card/microSDHC Card/xD-Picture Card/xD-Picture Card Type M/xD-Picture Card Type H/Memory Stick Micro/RS-MMC (ver.4.1) Page top Page 748 of 805 pages Cannot Remove a Memory Card
Advanced Guide > Troubleshooting > Problems with Scanning Problems with Scanning Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan Properly with Multi Crop Cannot Scan Properly in Auto Scan Mode Slow Scanning Speed There is not enough memory. Message Is Displayed Computer Stops Operating during Scanning Scanner Does Not Work After Upgrading Windows Page top Page 749 of 805 pages Problems with Scanning
Advanced Guide > Troubleshooting > Problems with Scanning > Scanner Does Not Work Scanner Does Not Work Check: Restart the computer. Page top Page 750 of 805 pages Scanner Does Not Work