Canon Pixma Ip110 User Guide
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If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe printer or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution • If the printer emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the printer yourself. • Attempts by customers to repair or take apart the printer will invalidate any warranty regardless of whether the warranty has expired. Before contacting the service center, confirm the following: • Product name: * Your printer's name is located on the front cover of the setup manual. • Serial number: please refer to the setup manual • Details of the problem • What you tried to solve the problem, and what happened 481
Support Code ListThe support code appears on the computer screen when an error occurs."Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action. Support Code Appears on the Computer Screen• 1000 to 1ZZZ 10001200130014011403140514101411160016601681168716881689170017011810 • 2000 to 2ZZZ 2100210121032500 • 4000 to 4ZZZ 4103 • 5000 to 5ZZZ 51005200540057005B005B015C00 • 6000 to 6ZZZ 600065006800680169006901690269106911693069316932693369406941694269436944694569466A00 • A000 to ZZZZ A000A100B201B202B203B204 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed) . 482
Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.• If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If the paper tears and you cannot remove it from the paper output slot or from the rear tray: Paper Is Jammed inside the Printer • Cases other than above: In Other Cases 483
1300Cause Paper is jammed in the paper output slot or in the rear tray. Action Remove the jammed paper following the procedure below. Note • If you need to turn off the printer to remove jammed paper during printing, press the RESUME/ CANCEL button to cancel print jobs before turning off the printer. 1. Pull the paper out slowly, either from the rear tray or from the paper output slot, whichever is easier. Hold the paper with your hands, then pull the paper out slowly not to tear it. Note • If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically. • If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the printer. Paper Is Jammed inside the Printer 2. Reload the paper, and press the RESUME/CANCEL button on the printer. If you turned off the printer in step 1, all print jobs in the queue are canceled. Reprint if necessary. Note • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams. 484
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continuesafter removing the paper, contact the service center. 485
Paper Is Jammed inside the PrinterIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the procedure below. Note • If you need to turn off the printer to remove jammed paper during printing, press the RESUME/CANCEL button to cancel print jobs before turning off the printer. 1. Turn off the printer, and unplug the power cord of the printer from the power supply. If you use a battery, turn off the printer, then detach the battery. 2. Open the print head cover. 3. Make sure that the jammed paper is not under the print head holder. If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper. When you move the print head holder, press either the right side or the left side of the print head holder with your fingertips and slide the print head holder slowly to the right edge or the left edge. Important • When you move the print head holder, do not touch the print head lock lever. 4. Hold the jammed paper with your hands. 486
If the paper is rolled up, pull it out. 5. Pull the paper slowly not to tear it, then pull the paper out. Keep an angle of the paper about 45 degrees and pull it slowly. 6. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the piece of paper if it remains. • Does the piece of paper remain under the print head holder? • Does the little piece of paper remain inside the printer? • Does the piece of paper remain in the right side or the left side space (A) inside the printer? 487
7. Close the print head cover.All print jobs in the queue are canceled. Reprint if necessary. Note • When reloading the paper, confirm that you are using the paper suited for printing and are loadingit correctly. If the message about paper jam is displayed on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the printer. In this case, confirm that no piece of paper remains inside the printer. If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center. 488
In Other CasesMake sure of the following: Check1 Are there any foreign objects around the paper output slot? Check2 Are there any foreign objects in the rear tray? If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. If you use a battery, turn off the printer, detach the battery, then remove the foreign object. Check3 Is the paper curled? Load the paper after correcting its curl. 489
1000Cause There is no paper in the rear tray. Action Load paper in the rear tray and press the printer's RESUME/CANCEL button.490