Canon Pixma Ip110 User Guide

							Checking Information about the Network
Checking the IP Address or the MAC Address of the Printer
Checking the IP Address or the MAC Address of the Computer
Checking If the Computer and the Printer, or Computer and the Access Point Can Communicate
Checking the Network Setting InformationChecking the IP Address or the MAC Address of the PrinterTo check the IP address or the MAC address of the printer, print out the network setting information.
Printing Out Network Setting Information
To display the network setting information using IJ Network Tool, select  Network Information on the
View  menu.
Canon IJ Network Tool Screen
Checking the IP Address or the MAC Address of the Computer
To check the IP address or MAC address assigned to the computer, follow the procedure below.
1.
Select  Command Prompt  as shown below.
•
In Windows 8.1 or Windows 8, select  Command Prompt from the Start screen. If  Command
Prompt  is not displayed on the  Start screen, select the  Search charm, then search for
" Command Prompt ".
•
In Windows 7, Windows Vista, or Windows XP, click  Start > All Programs  > Accessories  >
Command Prompt .
2.
Enter "ipconfig/all" and press the  Enter key.
The IP addresses and the MAC addresses of the network devices installed on your computer are
displayed. When the network device is not connected to the network, the IP address is not displayed.
Checking If the Computer and the Printer, or Computer and the Access Point Can Communicate
To check that communication is available, perform the ping test.
1.
Select  Command Prompt  as shown below.
•
In Windows 8.1 or Windows 8, select  Command Prompt from the Start screen. If  Command
Prompt  is not displayed on the  Start screen, select the  Search charm, then search for
" Command Prompt ".
•
In Windows 7, Windows Vista, or Windows XP, click  Start > All Programs  > Accessories  >
Command Prompt .
2.
Type the ping command and the IP address of the target printer or the target access
point, and then press the  Enter key.
ping XXX.XXX.XXX.XXX
431
 
						

							"XXX.XXX.XXX.XXX" is the IP address of the target device.If the communication is available, a message such as the following is displayed.Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255
When  Request timed out  is displayed, the communication is not available.
Checking the Network Setting Information
To check the network setting information of the printer, print out the network setting information.
Printing Out Network Setting Information
432
 
						

							How to Restore the Printer's Network Settings to Factory Default
Important
•
Note that initialization erases all network settings on the printer, and printing operation from a computer
over network may become impossible. To use the printer over network, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Press and hold the  RESUME/CANCEL  button, then release the button when the  POWER lamp flashes 9
times.
The network settings are initialized.
433
 
						

							Problems with Printing
Printing Does Not Start
Paper Jams
Paper Does Not Feed Properly/"No Paper" Error Occurs
Printing Stops Before It Is Completed
434
 
						

							Printing Does Not Start
Check1 Make sure that the power plug is securely plugged in, then press the  ON button
to turn the printer on.
If you use a battery, make sure that it is charged, then press the  ON button to turn the printer on. For details on
how to check it, refer to the battery's instruction manual.
While the  POWER lamp is flashing, the printer is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Note
•
When printing large data such as a photo or graphics, it may take longer to start printing. While the
POWER  lamp is flashing, the computer is processing data and sending it to the printer. Wait until printing
starts.
Check2  Make sure that the printer is connected to your computer properly.
When the printer is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the printer and the computer, then check the followings:
•
If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the
computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult
the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the printer over LAN, make sure that the printer is set up to be used over network correctly.
Check3  Is the access point mode enabled?
When you print using a mode other than the access point mode, disable the access point mode in advance.
Check4  If you are printing from the computer and there are any unnecessary print jobs,
delete them.
Deleting the Undesired Print Job
Check5  Make sure that your printer's name is selected in the Print dialog box.
The printer will not print properly if you are using a printer driver for a different printer.
Make sure that "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.
Note
•
To make the printer the one selected by default, select  Set as Default Printer.
Check6
 Configure the printer port appropriately.
Make sure that the printer port is configured appropriately.
1.
Log on as a user account with administrator privilege.
2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop > Hardware
and Sound  > Devices and Printers .
•
In Windows 7, select Devices and Printers  from the Start menu.
435
 
						

							•In Windows Vista, select the Start menu >  Control Panel  > Hardware and Sound  > Printers .•
In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
and Faxes .
3.
Open the properties of the printer driver for the printer.
•
In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series" icon (where "XXX" is
your printer's name), then select  Printer properties.
•
In Windows Vista or Windows XP, right-click the "Canon XXX series" icon (where "XXX" is your
printer's name), then select  Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series" appearing in the
Printer  column is selected for  Print to the following port(s) .
Note
•
When the printer is used over LAN, the port name of the printer is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the printer.
•
If the setting is incorrect:
Reinstall the printer driver with the Setup CD-ROM or install it from our website.
•
Printing does not start even though the printer is connected to the computer using a USB cable and the
port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select  My Printer on the Start screen to start  My Printer. If My Printer
is not displayed on the  Start screen, select the  Search charm, then search for " My Printer".
Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to set
the correct printer port, then select your printer's name.
In Windows 7, Windows Vista, or Windows XP, click  Start and select  All programs , Canon Utilities ,
Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow the on-
screen instructions to set the correct printer port, then select your printer's name.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our
website.
•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the printer is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate
the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our website.
Check7  Is the size of the print data extremely large?
Click  Print Options  on the Page Setup  sheet on the printer driver. Then, set  Prevention of Print Data Loss in
the displayed dialog to  On.
* When  On is selected for  Prevention of Print Data Loss , print quality may be reduced.
Check8
 Restart your computer if you are printing from the computer.
436
 
						

							Paper JamsWhen paper is jammed, the  Alarm lamp flashes and a troubleshooting message is displayed on the
computer screen automatically. Take the appropriate action described in the message.
For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed) .
Note
•
You can confirm the actions against errors with Support Codes on your computer by searching a
Support Code.
Click Here to Search
437
 
						

							Paper Does Not Feed Properly/"No Paper" Error Occurs
Check1 Make sure that paper is loaded.
Loading Paper
Check2
 Make sure of the following when you load paper.
•
When loading two or more sheets of paper, flip through the paper before loading.
•
When loading two or more sheets of paper, align the edges of the sheets before loading.
•
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load
limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of
paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce
the sheets of paper you load at a time to less than half of the paper load limit.
•
Always load the paper in portrait orientation, regardless of the printing orientation.
•
When you load the paper, load the paper with the print side facing UP. Align the paper stack against the right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack.
Loading Paper
Check3  Check to see if the paper you are printing on is not too thick or curled.
Media Types You Cannot Use
Check4  Make sure of the following when you load Hagakis or envelopes.
•
If a Hagaki is curled, it may not feed properly even though the paper stack does not exceed the paper load
limit.
Load Hagakis with a zip code column downward.
•
When printing on envelopes, refer to Loading Paper , and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in
landscape orientation, they will not feed properly.
Check5  Confirm that the media type and the paper size settings correspond with the
loaded paper.
Check6  Make sure that there are not any foreign objects in the rear tray.
438
 
						

							If the paper tears in the rear tray, see Paper Jams to remove it.
If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply,
then remove the foreign object.
If you use a battery, turn off the printer, detach the battery, then remove the foreign object.
Check7  Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
•
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
439
 
						

							Printing Stops Before It Is Completed
Check1 Is the paper loaded?
Make sure that paper is loaded.
If the printer has run out of paper, load paper.
Check2  Do the printing documents have lots of photographs or illustrations?
As printing large data such as photos or graphics takes time for the printer and the computer to process, the
printer may appear to have stopped operating.
In addition, when printing data that uses a large amount of ink continuously on plain paper, the printer may
pause temporarily. In either case, wait until the process is complete.
Note
•
If you are printing a document with a large printing area or printing multiple copies of a document, printing may pause to allow the ink to dry.
Check3  Has the printer been printing continuously for a long period?
If the printer has been printing continuously for a long time, the print head or other parts around it may overheat.
The printer may stop printing at a line break for a period of time and then resume printing.
In this case, wait for a while without operation. If the printing still does not resume, interrupt your print session at
a convenient time and turn the printer off for at least 15 minutes.
Caution
•
The print head and the surrounding area can become extremely hot inside the printer. Never touch the
print head or nearby components.
440