Canon Pixma Ip110 User Guide

							If an Error OccursWhen an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the  Alarm lamp flashes and a Support Code (error number) is displayed on the
computer screen. For some errors, the  POWER lamp and the  Alarm lamp flashes alternately. Check the
status of the lamps and the message, then take the appropriate action to resolve the error.
Support Code Corresponding to the Number of Flashes of the Alarm LampExample of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashesCauseSupport Code2 flashesThere is no paper in the rear tray.1000The paper size in the print settings and the size of the loaded paper do not
match.2100 , 21013 flashesPaper is jammed in the paper output slot or in the rear tray.13004 flashesIf the lamp on the ink tank is flashing, ink may have run out.1600The ink tank is not installed.1660The print head lock lever is not locked or an ink tank is installed improperly.16875 flashesThe print head may be damaged.1401, 1403, 14057 flashesMore than one ink tanks of the same color are installed. (The lamp on the
ink tank flashes.)16818 flashesThe ink absorber is almost full.1700 , 170111 flashesAutomatic Print Head Alignment failed.2500Cannot perform printing with the current print setting.410312 flashesBattery has exhausted.181015 flashesThe ink tank cannot be recognized.1410, 1411
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							17 flashesThe ink has run out. (The lamp on the ink tank flashes.)168818 flashesThe remaining ink level cannot be correctly detected.168921 flashesThe printer cannot detect the paper size.2103
Support Code Corresponding to the Number of Alternate Flashes of thePOWER Lamp and the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashesCauseSupport Code2 flashesPrinter error has occurred.51007 flashesPrinter error has occurred.5B00 , 5B0110 flashesAn error requiring you to contact the
service center has occurred.B201 , B202 , B203, B20416 flashesA problem has occurred with the battery.A100Other cases than abovePrinter error has occurred.5200, 5400, 5700, 5C00 , 6000, 6500 , 6800,
6801 , 6900, 6901, 6902, 6910 , 6911 , 6930,
6931 , 6932, 6933, 6940, 6941 , 6942 , 6943,
6944 , 6945, 6946, 6A00 , A000
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							•When a Support Code and a message are displayed on the computer screen:
Note
•
You can confirm the actions against errors with Support Codes on your computer by searching a
Support Code.
Click Here to Search
For details on how to resolve errors without Support Codes, see 
A Message Is Displayed .
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							A Message Is DisplayedThis section describes some of the errors or messages.
Note
•
A Support Code (error number) is displayed on the computer for some error or message. For details onerrors with Support Codes, refer to 
Support Code List .
Error Regarding the Paper Thickness Lever Is Displayed
A Message Confirming Using Composite Black Is Displayed
Writing Error/Output Error/Communication Error
Other Error Messages
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
Error Regarding the Paper Thickness Lever Is Displayed
The proper position of the paper thickness lever varies depending on the type of paper you are printing
on.
Check the error message that appears on the computer and adjust the position of the paper thickness
lever properly, then click  OK.
A Message Confirming Using Composite Black Is Displayed
The black part is printed using color inks to produce composite black. If you continue printing with reduced
printing quality, click  OK. If you cancel printing, click  Cancel Printing and change the setting, then try
printing again.
For details on how to perform settings, see 
Setting the Ink Usage Control .
Writing Error/Output Error/Communication Error
Check1  If the POWER  lamp is off, make sure that the power plug is plugged in, then
turn the printer on.
While the  POWER lamp is flashing, the printer is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
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							Check2 Make sure that the printer port is configured appropriately in the printer driver.
* In the following instructions, "XXX" signifies your printer's name.1.
Log on as a user account with administrator privilege.
2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Devices and Printers .
•
In Windows 7, select Devices and Printers  from the Start menu.
•
In Windows Vista, select the  Start menu >  Control Panel  > Hardware and Sound  > Printers .
•
In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
and Faxes .
3.
Open the properties of printer driver for the printer.
•
In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series" icon (where "XXX" is
your printer's name), then select  Printer properties.
•
In Windows Vista or Windows XP, right-click the "Canon XXX series" icon (where "XXX" is your
printer's name), then select  Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer"
appearing in the  Printer column is selected for  Print to the following port(s) .
Note
•
When the printer is used over LAN, the port name of the printer is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the printer.
•
If the setting is incorrect:
Reinstall the printer driver with the Setup CD-ROM or install it from our website.
•
Printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select  My Printer on the Start screen to start  My Printer. If My
Printer  is not displayed on the  Start screen, select the  Search charm, then search for " My Printer".
Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to
set the correct printer port, then select your printer's name.
In Windows 7, Windows Vista, or Windows XP, click  Start and select  All programs , Canon
Utilities , Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow
the on-screen instructions to set the correct printer port, then select your printer's name.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our
website.
•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
printer is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then
associate the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our
website.
Check3  Make sure that the printer is connected to your computer properly.
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							When the printer is connected to your computer with a USB cable, make sure that the USB cable is securelyplugged in to the printer and the computer, then check the followings:•
If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to thecomputer, and try printing again. If printing starts normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the printer over LAN, make sure that the printer is set up to be used over network correctly.
Check4  Make sure that the printer driver is installed correctly.
Uninstall the printer driver following the procedure described in 
Deleting the Unnecessary Printer Driver , then
reinstall the printer driver with the Setup CD-ROM or reinstall it from our website.
Check5  When the printer is connected to your computer with a USB cable, check the
status of the device on your computer.
Follow the procedure below to check the status of the device.
1.
Open the Device Manager on your computer as shown below.
If the  User Account Control  screen is displayed, follow the on-screen instructions.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Device Manager .
•
In Windows 7 or Windows Vista, click  Control Panel, Hardware and Sound , then Device Manager .
•
In Windows XP, click  Control Panel, Performance and Maintenance , System , then click  Device
Manager  on the Hardware  sheet.
2.
Double-click  Universal Serial Bus controllers  then USB Printing Support .
If the  USB Printing Support Properties  screen is not displayed, make sure that the printer is correctly
connected to the computer.
Check3  Make sure that the printer is connected to your computer properly.
3.
Click the  General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.
Other Error Messages
Check  If an error message is displayed outside the printer status monitor, check the
following:
•
" Could not spool successfully due to insufficient disk space "
Delete any unnecessary files to increase the amount of free space on the disk.
•
" Could not spool successfully due to insufficient memory "
Quit other running application softwares to increase available memory. If you cannot print yet, restart your computer and retry printing.
•
" Printer driver could not be found "
Uninstall the printer driver following the procedure described in 
Deleting the Unnecessary Printer Driver ,
then reinstall the printer driver with the Setup CD-ROM or reinstall it from our website.
•
" Could not print Application name  - File name"
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							Try printing again once the current job is complete.
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking forpermission to send the printer and application software usage information will be displayed every month
for about ten years.
Read the instructions on the screen and follow the procedure below.•
If you agree to participate in the survey program:
Click  Agree , then follow the on-screen instructions. The printer usage information will be sent via the
Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.
Note
•
When the information is being sent, a caution screen such as an Internet security screen may bedisplayed. In this case, confirm that the program name is "IJPLMUI.exe", then allow it.
•
If you deselect the  Send automatically from the next time  check box, the information will not
be sent automatically from the second time onward and a confirmation screen will be displayed at
the time of the next survey. To send the information automatically, see 
Changing the confirmation
screen setting: .
•
If you do not agree to participate in the survey program:
Click  Do not agree . The confirmation screen will be closed, and the survey at that time is skipped.
The confirmation screen will be displayed again one month later.
•
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click  Uninstall, then follow the
on-screen instructions.
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							•Changing the confirmation screen setting:1.
Select items as shown below.
◦
In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on  Desktop >
Programs  > Programs and Features .
◦
In Windows 7, or Windows Vista, select the  Start menu >  Control Panel  > Programs  >
Programs and Features .
◦
In Windows XP, select the  Start menu >  Control Panel  > Add or Remove Programs .
Note
•
In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning
dialog box may appear when installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
2.
Select  Canon Inkjet Printer/Scanner/Fax Extended Survey Program .
3.
Select Change .
If you select  Yes after you have followed the on-screen instructions, the confirmation screen will
be displayed at the time of the next survey.
If you select  No, the information will be sent automatically.
Note
•
If you select  Uninstall (or Remove  in Windows XP), the Inkjet Printer/Scanner/Fax
Extended Survey Program is uninstalled. Follow the on-screen instructions.
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							Error Message Appears on a PictBridge (Wireless LAN) CompliantDevice
The following are the possible errors that may occur when printing directly from a PictBridge (Wireless LAN)
compliant device and the countermeasures to clear them.
Note
•
This section describes errors that are indicated on Canon-brand PictBridge (Wireless LAN) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wireless LAN) compliant devices, check the status of the  Alarm lamp
and take the appropriate action to clear the error. For details, see 
If an Error Occurs .
•
For the errors indicated on the PictBridge (Wireless LAN) compliant device and their solution, also refer
to the instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message on
the PictBridge
(Wireless LAN)
Compliant DeviceAction"Printer in use"If the printer is printing from the computer or warming up, wait until the job ends.
When it is ready, the printer starts printing automatically.
If the printer is not printing from the computer or warming up, check the number of how many the  Alarm  lamp flashes and take the appropriate action to resolve the error.
If an Error Occurs
"No paper"Load paper, and select  Continue* in the display on your PictBridge (Wireless LAN) compliant
device.
* To resume printing, you can also press the  RESUME/CANCEL button on the printer instead
of selecting  Continue on the device."Paper Error"Check the number of how many the  Alarm lamp flashes and take the appropriate action to
resolve the error.
If an Error Occurs
"Paper jam"Select  Stop in the display on your PictBridge (Wireless LAN) compliant device to stop printing.
Remove the jammed paper, load new paper, press the  RESUME/CANCEL button on the
printer, then try printing again."Printer cover open"Close the print head cover on the printer."No print head"Check the number of how many the  Alarm lamp flashes and take the appropriate action to
resolve the error.
If an Error Occurs
"Waste tank full"/"Ink
absorber full"The ink absorber is nearly full.
Check the number of how many the  Alarm lamp flashes and take the appropriate action to
resolve the error.
If an Error Occurs
"No ink"/"Ink cassette
error"Check the number of how many the  Alarm lamp flashes and take the appropriate action to
resolve the error.
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							If an Error Occurs"Hardware Error"Check the number of how many the Alarm lamp flashes and take the appropriate action to
resolve the error.
If an Error Occurs
"Printer error"An error requiring servicing may have occurred.
Turn off the printer, and unplug the power cord of the printer from the power supply.
If you use a battery, turn the printer off, then detach the battery.
Plug the printer back in or attach the battery, then turn the printer back on. If the problem is not resolved, contact the service center.
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